5.3.2
2024-03-06
• Performance enhancements and bug fixes
5.3.1
2024-02-08
• Performance enhancements and bug fixes
5.2
2023-10-16
• Performance enhancements and bug fixes
5.1
2023-08-21
• Added helpful information about nearby locations, including store hours, accessibility details, and specialty services available
• Performance enhancements and bug fixes
5.0
2023-05-16
• Browse the providers in your area to see what’s nearby.
• New layout makes it easier than ever to view and manage your calls, chats, reservations, and other activity.
• Expanded region availability to Vietnam, and added Vietnamese as a supported language. The Apple Support app is now available in 32 languages and 174 regions.
• Performance enhancements and bug fixes.
4.9.1
2023-02-09
• Performance enhancements and bug fixes
Introduced in Version 4.9:
• Added Bulgarian, Croatian, and Greek as supported languages
• Expanded region availability to: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Congo-Brazzaville, Congo-Kinshasa, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Eswatini, Fiji, Gabon, Gambia, Georgia, Ghana, Greece, Grenada, Guatemala, Guinea-Bissau, Guyana, Honduras, Iceland, Iraq, Jamaica, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Liberia, Libya, Lithuania, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Macedonia, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Slovenia, Solomon Islands, South Africa, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.
4.8
2022-10-25
• It’s easier than ever to access support tools and get help with all of your Apple products
• Booking a reservation has a fresh look and feel, including enhanced sorting and filtering capabilities
• Performance enhancements and bug fixes
4.7.2
2022-09-15
• Performance enhancements and bug fixes
Introduced in Version 4.7:
• Added Arabic as a supported language
• Introduced the option to choose or modify your preferred contact number in Account
4.7.1
2022-07-27
• Performance enhancements and bug fixes
Introduced in Version 4.7:
• Added Arabic as a supported language
• Introduced the option to choose or modify your preferred contact number in Account
4.7
2022-06-30
• Added Arabic as a supported language
• Introduced the option to choose or modify your preferred contact number in Account
• Performance enhancements and bug fixes
4.6.3
2022-06-03
• Performance enhancements and bug fixes
Introduced in Version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials
4.6.2
2022-05-12
• Performance enhancements and bug fixes
Introduced in Version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials
4.6.1
2022-05-03
• Performance enhancements and bug fixes
Introduced in Version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials
• Performance enhancements and bug fixes
4.6
2022-04-07
• Support now available for customers with AppleCare+ for Business Essentials
• Performance enhancements and bug fixes
4.5
2022-02-14
• Tell us what’s happening in your own words to get relevant support options
• See price estimates for common repair topics in select locations
• App now available and translated for users in Ukraine
• Performance enhancements and bug fixes
4.4.2
2021-12-09
• Performance enhancements and bug fixes
Introduced in Version 4.4:
• Get Express Replacement Service for devices covered by AppleCare+ (US only, certain restrictions apply)
• Using iOS 15, it’s easier than ever to buy additional coverage for your Apple Watch or AirPods
• Updated compatibility for iPad mini (6th generation)
4.4
2021-10-12
• Get Express Replacement Service for devices covered by AppleCare+ (US only, certain restrictions apply)
• Using iOS 15, it’s easier than ever to buy additional coverage for your Apple Watch or AirPods
• Updated compatibility for iPad mini (6th generation)
• Performance enhancements and bug fixes
4.3.1
2021-08-17
• Performance enhancements and bug fixes
Introduced in Version 4.3:
• Paired AirPods will now appear in your list of devices
4.1.4
2021-01-07
• Performance enhancements and bug fixes
4.1.3
2020-12-17
• Performance enhancements and bug fixes
4.1.2
2020-11-16
• Performance enhancements and bug fixes
4.1.1
2020-09-22
• Performance enhancements and bug fixes
4.1
2020-09-02
• Add a pass to Wallet for easy check-in at more Genius Bar locations
• Easier to find Advisors in your preferred language in regions with multiple languages
• Accessibility improvements for VoiceOver, including Search navigation, labels, and more
• Performance enhancements and bug fixes
4.0.2
2020-05-14
Performance improvements and bug fixes
Introduced in Version 4.0
• All new customized user interface, including Dark Mode support
• Get smarter solutions for even more topics using guided, step-by-step troubleshooting
• It’s now easier to find support for all of your Apple services and subscriptions
• New and improved chat and call experiences
4.0.1
2020-04-30
Performance improvements and bug fixes
Introduced in Version 4.0
• All new customized user interface, including Dark Mode support
• Get smarter solutions for even more topics using guided, step-by-step troubleshooting
• It’s now easier to find support for all of your Apple services and subscriptions
• New and improved chat and call experiences
4.0
2020-04-28
• All new customized user interface, including Dark Mode support
• Get smarter solutions for even more topics using guided, step-by-step troubleshooting
• It’s now easier to find support for all of your Apple services and subscriptions
• New and improved chat and call experiences
3.3.4
2020-03-20
Performance improvements and bug fixes
3.3.3
2019-10-02
Performance improvements and bug fixes
3.3.2
2019-09-19
Performance improvements and bug fixes
3.3.1
2019-08-29
Performance improvements and bug fixes
3.3
2019-08-22
• Password reset now available for multiple Apple IDs.
• Performance enhancements and bug fixes
3.2
2019-07-16
• Performance improvements and bug fixes
3.1.1
2019-05-29
Performance improvements and bug fixes
3.1
2019-05-14
• Improved experience for scheduling reservations at the Genius Bar and Authorized Service Providers
• You can now chat with an expert using Messages for some topics (US only)
• Performance improvements and bug fixes
3.0.3
2019-03-20
Performance improvements and bug fixes
3.0.2
2019-03-14
Performance improvements and bug fixes
3.0.1
2019-02-19
Performance improvements and bug fixes
3.0
2019-01-30
• Added a new tab to easily search Apple’s library of helpful articles
• Performance enhancements and bug fixes
2.4.2
2018-12-04
Performance improvements and bug fixes
2.4.1
2018-11-07
Performance improvements and bug fixes
2.4
2018-09-18
• Adding AppleCare+ coverage to eligible devices is easier than ever
• New streamlined process to reset your Apple ID password quickly and securely
• Perfomance improvements and bug fixes
2.3.2
2018-09-13
Performance improvements and bug fixes
2.3.1
2018-07-11
Performance improvements and bug fixes
2.3
2018-06-13
• Added support for over 20 new countries and regions
• Find solutions in your preferred language, regardless of location
• Support now available in Czech, Danish, Finnish, Hungarian, Indonesian, Norwegian, Polish, Portuguese, and Russian
• Performance improvements and bug fixes
2.2
2018-03-29
Performance improvements and bug fixes
2.1
2018-02-01
Performance improvements and bug fixes
2.0.1
2017-12-15
Performance improvements and bug fixes
2.0
2017-11-30
• A redesigned user interface
• A new Discover section to learn more about your products
• The ability to search our library of support articles
• Performance improvements and bug fixes
1.2.1
2017-11-04
Performance improvements and bug fixes
1.2
2017-08-31
Performance improvements and bug fixes.
1.1.1
2017-06-02
Performance improvements and bug fixes.
1.1
2017-05-10
• Schedule repairs at participating Apple Authorized Service Providers.
• Make Genius Bar reservations at Apple Stores in China, Hong Kong, Macao, Turkey, and United Arab Emirates.
• Filter locations by mobile carrier.
• Simplified authentication process.
• Supports iOS 10 rich notifications for chat.
• Bug fixes and improvements.
1.0.3
2017-01-25
Performance improvements and bug fixes.
1.0.2
2016-12-10
Performance improvements and bug fixes
1.0.1
2016-11-16
Performance improvements and bug fixes