AssuredCare™
Free
1.1.5for iPhone, iPad
Age Rating
AssuredCare™ Screenshots
About AssuredCare™
AssuredCare™ is Harris CapRock’s comprehensive customer service and network management program.
Why AssuredCare?
Consistent Mission Communications - Our customer support centers provide centralized, around-the-clock, multi-disciplined engineers to handle customers’ connectivity concerns quickly and efficiently.
Performance-enhancing Services - Harris CapRock controls the service quality for the entire user experience from end to end. We own and invest in our global infrastructure, giving us visibility into the daily operations of the complete network, as well as the ability to respond to network issues quickly and implement new technologies.
About AssuredCare App:
1. What is the AssureCare app?
The AssuredCare mobile application is a solution to allow Harris CapRock customers to access a subset of their portal functionality.
2. What are the provisioning requirements for my AssuredCare mobile account?
Customers are required to have access to the Harris CapRock portal before they can request an AssuredCare mobile account. If you do not have access to the portal or if you have lost your account information please contact your service delivery or account manager.
3. How long will it take to approve my AssuredCare mobile account?
Your request will be processed within 7 working days.
4. Who should I contact if my request is rejected?
Please contact your service delivery or account manager if your request has been rejected.
What does the AssuredCare Mobile Application provide to Harris CapRock customers?
1. Service Portfolio Inventory
AssuredCare app provides the ability to view basic information on your Harris CapRock provided services.
2. Incident Tickets Visibility
AssuredCare app provides ticket information and updates from the Harris CapRock's support organization related to your services. You have the ability to add your own updates to these whenever you wish to provide additional information to help our engineers support you.
3. Raw Service Availability Statistics
AssuredCare app provides raw availability statistics related to your services.
Availability statistics are available for:
* 1 Day
* 7 Days
* 30 Days
* 365 Days
4. Incident Ticket Push Notifications
Incident ticket notifications will be pushed to your device based on your preferences.
Current Notifications include:
* Ticket Creation
* Ticket Update
* Ticket Resolution
Why AssuredCare?
Consistent Mission Communications - Our customer support centers provide centralized, around-the-clock, multi-disciplined engineers to handle customers’ connectivity concerns quickly and efficiently.
Performance-enhancing Services - Harris CapRock controls the service quality for the entire user experience from end to end. We own and invest in our global infrastructure, giving us visibility into the daily operations of the complete network, as well as the ability to respond to network issues quickly and implement new technologies.
About AssuredCare App:
1. What is the AssureCare app?
The AssuredCare mobile application is a solution to allow Harris CapRock customers to access a subset of their portal functionality.
2. What are the provisioning requirements for my AssuredCare mobile account?
Customers are required to have access to the Harris CapRock portal before they can request an AssuredCare mobile account. If you do not have access to the portal or if you have lost your account information please contact your service delivery or account manager.
3. How long will it take to approve my AssuredCare mobile account?
Your request will be processed within 7 working days.
4. Who should I contact if my request is rejected?
Please contact your service delivery or account manager if your request has been rejected.
What does the AssuredCare Mobile Application provide to Harris CapRock customers?
1. Service Portfolio Inventory
AssuredCare app provides the ability to view basic information on your Harris CapRock provided services.
2. Incident Tickets Visibility
AssuredCare app provides ticket information and updates from the Harris CapRock's support organization related to your services. You have the ability to add your own updates to these whenever you wish to provide additional information to help our engineers support you.
3. Raw Service Availability Statistics
AssuredCare app provides raw availability statistics related to your services.
Availability statistics are available for:
* 1 Day
* 7 Days
* 30 Days
* 365 Days
4. Incident Ticket Push Notifications
Incident ticket notifications will be pushed to your device based on your preferences.
Current Notifications include:
* Ticket Creation
* Ticket Update
* Ticket Resolution
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What's New in the Latest Version 1.1.5
Last updated on Sep 27, 2017
Old Versions
* bug fixes
* enable push notification capability
* enable push notification capability
Show More
Version History
1.1.5
Sep 27, 2017
* bug fixes
* enable push notification capability
* enable push notification capability
1.1.4
Aug 11, 2017
* bug fixes
* rebrand to SpeedCast app
* rebrand to SpeedCast app
1.1.3
Nov 3, 2015
* support iOS 9
1.1.2
May 15, 2014
* some bug fixes
1.1
May 31, 2013
* support iPhone 5 devices
* several bug fixes
* more details on service information
* several bug fixes
* more details on service information
1.0.3
Nov 30, 2012
Fixed a bug that closed tickets are grouped into active tickets list on the ticket list view
1.0.2
Aug 17, 2012
fixed a bug that could crash the app when open push notification from notification center
1.0.1
Jul 18, 2012
Fixed a bug that could potentially crash the app
1.0
Jul 5, 2012
AssuredCare™ FAQ
Click here to learn how to download AssuredCare™ in restricted country or region.
Check the following list to see the minimum requirements of AssuredCare™.
iPhone
iPad
AssuredCare™ supports English
