7.20.0
2024-03-20
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.19.0
2024-02-21
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.15.0
2023-10-18
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates
7.14.0
2023-09-20
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates
7.13.0
2023-08-23
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates
7.12.0
2023-07-19
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.11.1
2023-06-30
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.11.0
2023-06-22
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.10.0
2023-05-31
We’ve updated the Blue Connect Mobile app
* Enhancements to Forgot Password/Username
* Bug Fixes
To have the best app experience, turn on automatic updates
7.9.1
2023-04-12
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.8.1
2023-04-01
Remove/Edit Plan Form links in Blue Connect Pharmacy Plan section
Remove Rx Mail Order Form (AllianceRx Wallgreens Prime) link for Commercial only
Leave Rx Mail Order Form (AllianceRx Wallgreens Prime) link for Medicare
Leave Rx Mail Order Form (AllianceRx Wallgreens Prime) link for Truist Group 14164190
Remove Rx Mail Order Form (Express Scripts Pharmacy) link for Truist Group 14164190
Correct spelling error Rx Mail Order Form (AllianceRx Wallgreens Prime) link from Wallgreens to Walgreens
7.8.0
2023-03-15
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
7.7.0
2023-02-15
We’ve updated the Blue Connect Mobile app to bring you:
- Enhancements to AutoPay for Medicare members
- Updates to billing and payments
- Improvements to chat functionality
- Bug fixes and enhancements
7.3.0
2022-10-29
- Updates to make it easier for Medicare members to pay their bill
- Improvements to your Contact Preferences Center.
- Bug fixes and more.
7.2.1
2022-10-01
Credit Card Bug fix for Processing Payments
7.2.0
2022-09-21
This update includes minor bug fixes and enhancements
7.1.1
2022-09-06
Bug fixes for :
Document Library Pdfs
Live Chat
7.1.0
2022-08-22
We’ve updated the entire app with a brand-new look and feel that includes enhanced features and new functionality to help you manage your health plan.
6.12.0
2022-04-21
This release includes:
Fixes to PCP selection display
Improves app rating functionality
Bug fixes
6.11.1
2022-01-24
This release includes the following:
Some group plan members were unable to see their ID Cards; this has been fixed.
Alert added for some group members asking them to download the latest version of the app.
6.11.0
2021-12-31
This release includes the following:
• Treatment Cost Estimator tool is now available for Medicare members
• Medicare Benefits 2022 updates
• State users can now select a PCP
6.6.0
2021-10-11
- ID Card fixes for subscribers with dependents
- Implemented compliance updates for 42 CFR Part 2
6.5.0
2021-09-13
This release includes minor fixes to:
Secure Inbox
Claims
Billing and Payments
5.7.0
2021-01-06
Redesigned the Claims feature with a more clean and intuitive user interface. Members can more easily access the claims information that matters to them most.
5.6.1
2020-11-25
- MD Live (Telehealth) access expanded to additional users.
- Fixes to Live Chat:
- Now correctly toggles between English and Spanish.
- Now works for all intended member groups.
- Fix for Customer Service and Help page not always showing
5.5.0
2020-11-13
- Improvements to Customer Service and Help:
- Redesigned member experience with increased white space and streamlined navigation.
- Improved Plan Changer tool to view customer support numbers specific to each plan.
- New plans added.
- Minor bug fixes.
5.4.0
2020-11-04
- Chat functionality has been made available to additional members
- Expanded our selection of doctors for ASO group members by including Labcorp options
- Minor bug fixes
5.3.0
2020-10-12
- Clear Pricing Project (CPP) Provider Copays: For State Health Plan (SHP) members, added the ability to see copay amounts for Primary Care Providers (PCPs) who are also designated Clear Pricing Project (CPP) Providers.
- Some bug fixes.
5.2.0
2020-10-01
Telehealth Services from MDLIVE: With Telehealth, you can see a board-certified doctor via secure online video from the MDLIVE app.
New plan type options added to Find Care search: Two new plans were added for filter-by-plan searches - Blue High Performance Network and Blue Home with Novant Health.
5.1.0
2020-09-18
Health Equity Fund Access: Members with an HSA/HRA now have one-click access to their plan details from our newly redesigned Home page.
5.0.1
2020-09-09
Fixes to Find Urgent Care search
Fixes and enhancements to ID Card feature for State Health Plan (SHP) users
Provide users with additional information when HSA/HRA fund balances are temporarily unavailable
5.0.0
2020-09-01
Home Page Redesign:
* Redesigned the app home page for improved user experience (section tiles, less scrolling).
* Added content caching for faster load times.
* Included Benefits summary at the top of home page with HSA/HRA balance (when applicable) and deductible and out-of-pocket amounts.
* Maintained unique home page designs for Dental only and Vision only subscribers.
Assorted Fixes/Enhancements:
* Covid-19 home page announcement links to the latest Coronavirus (Covid-19) web content.
4.9.0
2020-08-18
This release includes the following:
* Billing and Payment - Pay by Phone: You now have the ability to pay by phone as an alternative to making an online payment.
* Minor bug fixes were made to Find Care Search and Search Results.
4.8.0
2020-08-10
* Primary Care Provider (PCP) Enhanced Search Filters: Find your PCP faster with new search filter options.
* Minor bug fixes.
4.7.1
2020-07-27
Fixes to Drug/Pharmacy Find Care search.
4.7.0
2020-07-20
* To improve ease of use, SmartShopper eligible members now only need to accept the Terms and Conditions once per logged in session.
* Service Providers are now sorted in search results by relevancy. Users can filter further (such as by distance or alphabetical) as necessary.
4.6.6
2020-06-29
* PCP for Medicare: Members with Medicare plans can now view or change their selected Primary Care Provider (PCP).
* Smart Shopper Enhancements:
* Content updates: For eligible members, we streamlined and improved the SmartShopper instructions
* Performance improvements: We accelerated load times for SmartShopper components
* Accessible from Home screen: We made SmartShopper elements accessible from the app’s Home page
4.6.5
2020-06-17
* State Health Plan members can more easily identify “Clear Pricing Provider Project” network providers and take advantage of member savings.
* When traveling out-of-state, the app now highlights which providers are out of network.
4.6.4
2020-05-29
* Members now have the ability to provide feedback so that we can learn about their experience within our App
* Reinstated ability to pay Dental claims via App
4.6.3
2020-05-12
* Performance update to Smart Shopper feature which is now accessible through “Find Care” section of the app.
4.6.2
2020-05-04
This release includes the following additions/updates:
* Live Chat for Medicare: Medicare users can now chat live with a Blue Cross NC Customer Service Representative.
* SmartShopper: The SmartShopper program is now available on mobile. SmartShopper allows eligible members to shop and compare costs for the most common medical procedures by provider.
* SmartShopper Analytics: We are continuing to enhance our Analytics capabilities to see what our members care most about.
* Newly Optimized Landing Page: Based on Member feedback, we have optimized our app’s landing page to highlight the things that matter to you most.
4.6.1
2020-04-22
Primary Care Provider (PCP):
* Select a PCP for the subscriber and/or one or more of the subscriber’s dependents.
* View PCP details for both subscribers and dependents.
* More PCP analytics tracking to help improve user experience.
Claims:
* Claims are now displayed with their correct status.
4.6.0
2020-04-07
This release includes:
* PCP for Commercial: The ability for commercial members to easily select and/or change their Primary Care Provider (PCP) in the app.
4.5.36
2020-03-20
* Improved analytics for better experience tracking
4.5.35
2020-03-16
* Improved error logging to better track and resolve defects
* COVID-19 Public Health Alert
4.5.34
2020-03-02
App Monitoring:
* Usage and performance monitoring for better user experience
Blue 20/20 Individual Vision:
* Improved Spanish content for Discounts and Allowances
4.5.33
2020-02-14
* Fixed the messaging that displays following a successful online payment
* Fixed some minor typos in the app
* Added more analytics tracking to help improve the user experience
4.5.32
2020-01-27
* Bug fixes for Benefits, Find a Doctor and Billing and Payment
4.5.31
2020-01-15
* Continued fixes to Live Chat feature (now generally available for all users)
* Fixes to Benefits (graphs now display as appropriate)
* Find a Doctor improvements (was not displaying properly for some users)
4.5.30
2019-12-30
This release includes the following new features/enhancements:
* Live Chat: Members can now communicate with customer service representatives in real-time with Live Chat.
This release also adds support for several plan types:
* Blue 20/20 Individual Vision: Enhanced vision coverage for groups from Blue Cross and Blue Shield of North Carolina and EyeMed Vision Care®.
* State Health Plan (SHP) 70/30: A Preferred Provider Organization (PPO) plan offered to NC state employees and their dependents.
* Contraceptive Only: Services including contraception education, counseling and contraceptive methods, including sterilization.
* BB&T® (Truist®) Prescription Drug Only Plan: Group plan that covers members’ prescription drug costs for covered medications.
This release also includes refreshed Medicare policy information for 2020.
4.5.28
2019-12-10
* Users with a terminated policy will now correctly see a notice that their policy was canceled and they need to call customer service.
4.5.26
2019-12-02
* Fixed an issue causing Single Sign-On to Prime in navigation to fail
* User can now see Billing History and Preferences
* General bug fixes to enhance the user experience
4.5.24
2019-10-21
* FAQ fixes for Medicare (questions display correctly for Medicare users)
* Find a Doctor improvements and bug fixes
* Billing improvements and bug fixes
4.5.22
2019-08-27
Find a Doctor and Billing and Payments:
* Usability enhancements
* Bug fixes
4.5.21
2019-07-29
Policy and General Help FAQs:
* Fixed the use of buttons to link to internal and external sites
* Streamlined questions to better suit member plans
Secure Inbox:
* Made minor improvements to UI buttons and content.
Billing and Payments:
* Fixed “Your payment of $$ is successful…” messaging so it now correctly clears after payment is made.
Cost Estimator:
* When using the procedure cost tool, if no cost breakdown is returned from the service, will now display a “Lite” version that only shows Total Cost.
4.5.20
2019-07-16
Assorted fixes/improvements to:
* Find a Doctor Maps
* Benefits Feature
* Claims Feature
4.5.18
2019-06-18
This release includes the following Maps and Zip Code Enhancements:
* The Find Care search results map will now dynamically adjust to show all results in the original search list.
* Location pin points are used to show Find Care search results in the map view.
* Users can now search by City, County, and Zip Code with results displaying their complete City-County-Zip Code location.
In addition, this release includes fixes to:
* App-to-app integration with HealthEquity to allow users to view their HRA, HSA, DCRA and FSA account information.
* “About the App” feature.
* Home Page styling and navigation.
* "Frequently Asked Questions" feature (now correctly links out to available questions and answers).
4.5.16
2019-05-20
* Fixed credit card validations on the Payment Method page for Medicare Billing and Payments.
4.5.15
2019-05-16
* Added award logos to provider awards, displayed when searching for a provider.
* Made fixes to first-time user app instructions (aka “coach marks”).
4.5.12
2019-04-22
This release includes substantial changes and enhancements to support Medicare Billing and Payments:
* Improvements to the Update Billing Method feature on the Payment Method Page to support Medicare Supplement, Medicare Advantage HMO/PPO, and Medicare Prescription Drug Plan.
* Enhancements to the Medicare Billing & Payments Home Card and Landing Page to support Irrevocable Termination.
* Improved messaging about when a Medicare payment is processing.
The following additional fixes/improvements are included in this release:
* Digital ID card option works as expected.
* Medicare Customer Service - Hours of operation.
4.5.10
2019-04-11
* Improved FAQ support for Medicare users
* Added a more streamlined login experience
* Included better support for Medicare Supplement users (ability to see all related benefits information)
4.5.8
2019-03-13
* Expanded Single Sign-On (SSO) functionality for Prime, Health Equity, ACS/Dental Blue, and Secure Desktop
* Improved style and formatting of Benefits pages, including Home Card
* Updated Claims FAQ to link directly to Public Forms
4.5.7
2019-02-28
* Fixes to Find a Doctor filtering and navigational buttons
* Can now view Explanation of Benefits (EOB) PDF files
4.5.6
2019-02-26
* Navigation fixes ("Help" button now correctly links to "Customer Service and Help" page)
* Fixes to FAQ Spanish translations (“Claims” and “Find Care” FAQs)
* Treatment Cost Estimator button now displays properly on "Benefits - Coverage Details" page
* Look-and-feel improvements to Filter page ("Claims" and "Billing and Payments")
* Subscriber ID section now includes "Dependent Name"
* American Express is now available as a card type in Billing and Payment
4.5.5
2019-02-14
* Improvements to Benefit FAQs, including Find a Doctor and Find a Dentist.
* Fixes to filter drop-downs for specialty, tiers, and gender.
* Improved access to external sites like Find a Drug and Find a Pharmacy.
* Fixes to Cost Treatment Estimator.
* Fixes to “View Coverage Details and Benefits” document links.
4.5.4
2019-02-01
* Fix to FAQs that were not displaying correctly for users. Following this fix, all FAQs are now displaying correctly for all users.
4.5.3
2019-01-28
* Faster app navigation by only loading results specifically requested by the user.
* Improved user experience in Find Care (graceful failover) when the app cannot obtain the user's plan.
* Minor fixes to Find Care navigation.
* Content and formatting fixes to Search and Results Details and Benefits.
4.5.2
2019-01-01
* Minor bug fixes and app improvements to enhance user experience.
* Changes to app to support new and existing plans (including Blue Select Plus, Dental Blue for Individuals PPO: Preventive Plan, and Medicare).
4.5.0
2018-12-17
* Added new Find a Doctor functionality.
* Improved analytics for Find a Doctor for better user experience.
4.4.13
2018-12-03
* Improved Billing and Payments analytics for better user experience.
* Bug fixes to improve user login.
4.4.11
2018-10-30
* Single Sign-On access for State Health Plan members to access CVS pharmacy
4.4.10
2018-10-16
* Enhanced logging to improve user experience
* Bug fixes in the Benefits section
4.4.9
2018-09-19
* Bug fixes and improved performance and results in the Benefits section
* Customization improvements for State Health Plan members
4.4.6
2018-08-16
Improvements to app analytics and performance
4.4.5
2018-06-27
Enhancements to provide better and more relevant information for our users.
4.4.4
2018-06-13
Resolved issues with the registration, forgot user ID and forgot password buttons.
4.4.3
2018-06-11
*Improved ID Card display
*Updated Benefits information and improved functionality
*Improved screen performance in iOS 11
4.4.2
2018-05-10
• Automatic premium payment setup
• New billing preferences features to edit AutoPay and billing information
• Repaired payment postal address validation issues
• Enhanced filter capabilities for sorting claims by date range
4.4.1
2018-05-02
• Automatic premium payment setup
• New billing preferences features to edit AutoPay and billing information
• Repaired payment postal address validation issues
• Enhanced filter capabilities for sorting claims by date range
4.4.0
2018-05-01
• Automatic premium payment setup
• New billing preferences features to edit AutoPay and billing information
• Repaired payment postal address validation issues
• Enhanced filter capabilities for sorting claims by date range
4.3.0
2018-04-03
• Addition of coach marks to guide users through different sections of the app
• Improved filter functionality within Claims
• Bug fix for single sign-on to partner healthcare websites
• Minor cosmetic fixes to Billing and Payment
4.2.2
2018-02-21
Thanks for using Blue Connect Mobile. Read our terms of use and learn how we handle fraud and abuse.
4.2.1
2018-02-20
Thanks for using Blue Connect Mobile. Read our terms of use and learn how we handle fraud and abuse.
4.1.9
2018-01-24
*Bug fixes