Apps » Business » CA Service Point

CA Service Point

1.7.2 for iPhone
Free
0

0 Ratings

Update Date

2023-10-26

Size

27.3 MB

Screenshots for iPhone

iPhone
CA Service Point Description
The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management.


With CA Service Point mobile app, you can:

. Use natural language to report an issue, anywhere anytime

. Receive context-based suggestions

. Manage tickets, including adding comments and modifying and closing tickets

. Track ongoing activity

. View, download and add attachments

. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.

. Call your Service Desk with a single click via the auto dialer
CA Service Point 1.7.2 Update
2023-10-26
This release contains defect fixes.
More Information
Price:
Free
Version:
1.7.2
Size:
27.3 MB
Genre:
Business
Update Date:
2023-10-26
Developer:
CA, Inc
Language:
English
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AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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1.7.2 2023-10-26
This release contains defect fixes.
1.7.1 2023-08-24
This update includes bug fixes.
1.7 2023-04-26
This release of the mobile app contains defect fixes.
1.6 2022-05-12
Bug Fixes
1.5 2021-11-29
What's New

Configuration: New configuration to display the ticket attributes that an analyst can see on the mobile interface.
Enables analyst to modify ticket status.
1.4 2021-08-12
This release consists of additional capabilities for Analysts
- Add/download attachments to a ticket
- View ticket timeline
- Add comments to a ticket
- Transfer tickets to other analysts or groups
- Switch between Analyst and End User roles
1.1 2020-11-06
· CA Service Point Mobile app for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

· The app now supports Single Sign On.

· Bug fixes and stability improvements.


NOTE: Single Sign On Support & Intune support needs CA Service Management 17.3.
1.0 2019-03-18