CyraCom Interpreter
Voice & Video Interpretation
Free
3.11.6for iPhone, iPad and more
8.5
14 Ratings
CyraCom International, Inc.
Developer
24 MB
Size
Dec 17, 2023
Update Date
Medical
Category
4+
Age Rating
Age Rating
CyraCom Interpreter Screenshots
About CyraCom Interpreter
CyraCom’s Interpreter app connects you to a live video or phone interpreter within seconds.
CyraCom provides language interpretation services to thousands of organizations worldwide, supporting hundreds of languages and operating 24/7/365. We offer over two-dozen video interpretation languages, including American Sign Language.
Mobile devices must be connected through Wi-Fi or 5G to access our interpreter network. Users must have a CyraCom account to log in. Existing clients, please contact your administrator to get access. New clients, go to https://www.cyracominternational.com/contact to sign up.
CyraCom provides language interpretation services to thousands of organizations worldwide, supporting hundreds of languages and operating 24/7/365. We offer over two-dozen video interpretation languages, including American Sign Language.
Mobile devices must be connected through Wi-Fi or 5G to access our interpreter network. Users must have a CyraCom account to log in. Existing clients, please contact your administrator to get access. New clients, go to https://www.cyracominternational.com/contact to sign up.
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What's New in the Latest Version 3.11.6
Last updated on Dec 17, 2023
Old Versions
- Select a Language moved to center (top) of Home page
- Search bars to mimic iOS (rectangle, circle X button, no more dismiss button)
- Search bar (homepage) left aligned
- Update magnifying glass size for consistency
- Search bar to have same corner design and line up with Favorites tile on left side
- Search should take into account Translation text (in addition to Language name)
- Settings > Language Options and Call Options separated
- Bold/Highlight selection in Hamburger menu
- Update Favorite Languages list to not disappear while performing a search
- Search bars to mimic iOS (rectangle, circle X button, no more dismiss button)
- Search bar (homepage) left aligned
- Update magnifying glass size for consistency
- Search bar to have same corner design and line up with Favorites tile on left side
- Search should take into account Translation text (in addition to Language name)
- Settings > Language Options and Call Options separated
- Bold/Highlight selection in Hamburger menu
- Update Favorite Languages list to not disappear while performing a search
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Version History
3.11.6
Dec 17, 2023
- Select a Language moved to center (top) of Home page
- Search bars to mimic iOS (rectangle, circle X button, no more dismiss button)
- Search bar (homepage) left aligned
- Update magnifying glass size for consistency
- Search bar to have same corner design and line up with Favorites tile on left side
- Search should take into account Translation text (in addition to Language name)
- Settings > Language Options and Call Options separated
- Bold/Highlight selection in Hamburger menu
- Update Favorite Languages list to not disappear while performing a search
- Search bars to mimic iOS (rectangle, circle X button, no more dismiss button)
- Search bar (homepage) left aligned
- Update magnifying glass size for consistency
- Search bar to have same corner design and line up with Favorites tile on left side
- Search should take into account Translation text (in addition to Language name)
- Settings > Language Options and Call Options separated
- Bold/Highlight selection in Hamburger menu
- Update Favorite Languages list to not disappear while performing a search
3.11.5
Jun 26, 2023
Resolved expired token ‘Failed to Load’ error seen in the application
Enhance the Service Survey added to the end of the call
Removal of the save globally functionality
Minor bug fixes within the application
Enhance the Service Survey added to the end of the call
Removal of the save globally functionality
Minor bug fixes within the application
3.11.4
Oct 11, 2022
Bug Fix: Increased refresh rate tied to data entry
3.11.3
Aug 3, 2022
New Features:
- iOS Color, Theme Updates and fresh Branding now in place
- In response for the request of a “Night Mode”, this and more have been added to the application. Now clients can pick from multiple color themes to best serve their needs based on different and unique lighting situations
- The Color Theme now selectable under Settings -> Theme Options
Issues Resolved:
- Telehealth – PIN field now selectable with only one PIN
- When using MDM for email/password, password field will now display
- App Crash – MDM Credentials locked
- PIN field is now hidden if there is no PIN for the selected account on Schedule Interpretation Screen
- Save Globally turns on/off now operating as expected
- iOS Color, Theme Updates and fresh Branding now in place
- In response for the request of a “Night Mode”, this and more have been added to the application. Now clients can pick from multiple color themes to best serve their needs based on different and unique lighting situations
- The Color Theme now selectable under Settings -> Theme Options
Issues Resolved:
- Telehealth – PIN field now selectable with only one PIN
- When using MDM for email/password, password field will now display
- App Crash – MDM Credentials locked
- PIN field is now hidden if there is no PIN for the selected account on Schedule Interpretation Screen
- Save Globally turns on/off now operating as expected
3.11.2
Apr 7, 2022
Bug Fix: Issue retaining Default On-Demand PIN in settings
Other miscellaneous bugs
Other miscellaneous bugs
3.11.0
Feb 3, 2022
- CyraCom Connect calls may now be initiated from within the app
- Minor bug fixes
- Minor bug fixes
3.10.1
Oct 21, 2021
- Connection enhancements to support New SAML integration option
- Minor bug fixes
- Minor bug fixes
3.9.9
Mar 10, 2021
- Minor bug fixes
3.9.8
Feb 11, 2021
- Minor bug fixes
3.9.7
Nov 30, 2020
- Minor bug fixes
3.9.6
Oct 7, 2020
- Added support for iOS 14
- Minor bug fixes
- Minor bug fixes
3.9.5
Sep 16, 2020
- Added Support for Custom Video Availability
- Minor bug fixes
- Minor bug fixes
3.9.4
Jul 15, 2020
- Minor bug fixes
3.9.3
Jul 1, 2020
- Added support for users to access all their Accounts and PINs
- Miscellaneous bug fixes
- Miscellaneous bug fixes
3.9.2
May 29, 2020
- Added support for improved routing of media
- Added a unified “Terms & Privacy” screen
- Added a “Credits” screen for the purpose of presenting license information
- Fixed various UI issues
- Added a unified “Terms & Privacy” screen
- Added a “Credits” screen for the purpose of presenting license information
- Fixed various UI issues
3.9.0
Dec 20, 2019
- Added support for specifying gender of agent when requesting an interpreter
- Improved user experience when requesting a scheduled interpretation
- Minor bux fixes
- Improved user experience when requesting a scheduled interpretation
- Minor bux fixes
3.8.1
Nov 29, 2019
- Improved display of agent information on active call screen
- Added the ability to resize the self-view window during a video interpretation call. The size and location of the self-view is remembered for each device orientation
- Added support for Network Prioritization
- Minor bug fix for capturing user video at 1280x720
- Added the ability to resize the self-view window during a video interpretation call. The size and location of the self-view is remembered for each device orientation
- Added support for Network Prioritization
- Minor bug fix for capturing user video at 1280x720
3.7.0
Sep 26, 2019
- Added option on video calls to switch to a voice call after reaching a specified hold time
- Maintenance & Bug Fixes
- Maintenance & Bug Fixes
3.6.1
Aug 15, 2019
- Added support for scheduling future interpretation sessions
- Minor bug fixes
- Minor bug fixes
3.5.0
Jul 19, 2019
- Added New User Call History Section
- Minor Bug Fixes
- Minor Bug Fixes
3.4.2
Jun 6, 2019
- Added ability to directly connect to Client Services over video/voice call
- Minor Bug Fixes
- Minor Bug Fixes
3.3.0
May 2, 2019
- New call wrap-up screen at end of call with repeat call option
- Support for new Survey feature if configured on the Account PIN
- Minor bugs fixes
- Support for new Survey feature if configured on the Account PIN
- Minor bugs fixes
3.2.0
Mar 15, 2019
Maintenance Release
- Fixed some minor UI issues
- Fixed issues with the proper display of some language availability/schedules
- Fixed an issue with the "Save Globally" feature interoperating properly with our web-based application
- Improved layout and keyboard handling when collecting Session Data
- Improved performance and usability monitoring
- Fixed some minor UI issues
- Fixed issues with the proper display of some language availability/schedules
- Fixed an issue with the "Save Globally" feature interoperating properly with our web-based application
- Improved layout and keyboard handling when collecting Session Data
- Improved performance and usability monitoring
3.1.0
Feb 4, 2019
CyraCom Interpreter FAQ
CyraCom Interpreter is available in regions other than the following restricted countries:
Afghanistan,Ghana,Gambia,Nicaragua,Nepal,Senegal,Armenia,Congo,Georgia,Oman,Singapore,Vanuatu,Belarus,Gabon,Mali,Paraguay,Russia,Chad,British Virgin Islands,Bhutan,Dominica,Dominican Republic,Sri Lanka,Myanmar,Namibia,Taiwan,Guatemala,Mozambique,Azerbaijan,Bahrain,Cameroon,Algeria,South Korea,Seychelles,St. Vincent & The Grenadines,Zimbabwe,Bermuda,Jamaica,Mauritania,Solomon Islands,El Salvador,Yemen,Ecuador,Micronesia,Malawi,Anguilla,Barbados,China,Israel,Iraq,Cambodia,Cayman Islands,Peru,Ukraine,Bosnia & Herzegovina,Maldives,Palau,Rwanda,Suriname,Botswana,Fiji,Venezuela,Niger,Nigeria,Tajikistan,Tanzania,Kosovo,Uganda,Angola,Belize,Egypt,Guyana,Norway,Bahamas,Japan,Kazakhstan,Macedonia,Mongolia,Trinidad and Tobago,Kyrgyzstan,Sao Tome & Principe,Moldova,Pakistan,Brunei Darussalam,Brazil,Chile,Cape Verde,New Zealand,Turks and Caicos,Jordan,Lebanon,Turkmenistan,Tonga,Bolivia,Turkey,Grenada,Lao Peoples Democratic Republic,Montenegro,Nauru,Burkina Faso,Congo, Democratic Republic,Libya,Morocco,Uzbekistan,Argentina,Benin,Guinea-bissau,Indonesia,Iceland,Madagascar,Macao,Malaysia,Serbia,Hong Kong,Kenya,St. Kitts and Nevis,Panama,Sierra Leone,Antigua And Barbuda,Honduras,Cote Divoire,Kuwait,Liberia,Montserrat,Tunisia,Zambia,Albania,St. Lucia,Mauritius,Swaziland,Uruguay,Saudi Arabia
CyraCom Interpreter supports English
Click here to learn how to download CyraCom Interpreter in restricted country or region.
Check the following list to see the minimum requirements of CyraCom Interpreter.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
