EVAN

Need IT support? EVAN’s got IT!
EVAN is the first platform connecting business with Master Certified IT professionals that provide secure, transparent, reliable and on-demand IT assistance.

Requesting IT help is easy - here is how it works:
- Open the EVAN app and select the type of issue you need assistance with
- The app will match you with a Master Certified IT Professional that is qualified to assist with your IT needs
- You will then see your IT provider’s name, photo, credentials and can accept your match or re-match to choose another IT provider
- Your IT Pro will assist you remotely through a combination of chat, video, phone, screen sharing, and remote access
- Payment is entirely time-based with no surprise fees and handled directly through the app
- After your help session ends, you rate your IT Provider on service quality and can provide feedback to help us improve the EVAN experience
- All session information, including your IT Provider, service request, time of service, cost incurred and any chat or video logs will be documented and accessible to you through the app

Security, Transparency, Reliability, Speed. EVAN’s got IT.

We are ALWAYS excited to hear from YOU! If you have any feedback, questions, or concerns, please email us at: customerservice@evanyourITguy.com

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