Field Desk 6
Free
6.6for iPhone, iPad and more
Age Rating
Field Desk 6 Screenshots
About Field Desk 6
Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app for QAD gives field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from your QAD SSM Application. Field Desk 6 uses our new V6 of the web services for even more functionality!
Business Challenges:
• Deliver exceptional field service and maintain profitability
• Improve efficiency and productivity of field service engineers
• Make optimal use of Resources
• Get Timely and accurate information from the field
Business Benefits:
• Raise customer satisfaction by meeting Service Level Agreements
• Increase productivity of field service engineers
• Lower Costs
• Manage Spare Parts Inventory
• Capture high quality Data with Real/Time Data collection at customer sites
Features:
• Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
• Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
• Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
• GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
• Record Images:
o Using your Mobile Device Record/Capture Images related to your call
• Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
• Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
• Install Base:
o Review/Update your Installed Base Records
Business Challenges:
• Deliver exceptional field service and maintain profitability
• Improve efficiency and productivity of field service engineers
• Make optimal use of Resources
• Get Timely and accurate information from the field
Business Benefits:
• Raise customer satisfaction by meeting Service Level Agreements
• Increase productivity of field service engineers
• Lower Costs
• Manage Spare Parts Inventory
• Capture high quality Data with Real/Time Data collection at customer sites
Features:
• Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
• Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
• Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
• GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
• Record Images:
o Using your Mobile Device Record/Capture Images related to your call
• Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
• Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
• Install Base:
o Review/Update your Installed Base Records
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What's New in the Latest Version 6.6
Last updated on Apr 12, 2024
Old Versions
Allow upload of PDFs in Images section
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Version History
6.6
Apr 12, 2024
Allow upload of PDFs in Images section
6.5
Jan 31, 2024
Updates for newest versions of iOS and iPhone
6.2.1
Dec 9, 2020
Update to settings screen for iOS 14
6.2
Dec 6, 2020
Updates for iOS 14
6.1.1
Dec 19, 2019
Added Lot/Serial search to Add Call
6.1
Dec 11, 2019
Ability to directly dial phone numbers from call information screen.
6.0
Oct 22, 2019
Field Desk 6 FAQ
Click here to learn how to download Field Desk 6 in restricted country or region.
Check the following list to see the minimum requirements of Field Desk 6.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
Field Desk 6 supports English
