WtDesk
Free
3.6for iPhone, iPad
Age Rating
WtDesk Captures d'écran
About WtDesk
WtDesk is an user friendly, easy to use HelpDesk solution that offers direct online submission of require support within your database and real-time monitoring is make available to mobile devices and Web.
Based on our experience of implementing large scale projects, an effective and efficient Helpdesk contributes significantly to the success of an IT project, more so for one that is implemented on a national or international basis. This is because a very important stakeholder of the project, i.e. the Users, are ensured that they have access to professional support services besides just making a quick telephone call or sending email to a known and helpful destination.
A problem ticket will be raised for each problem reported to WtDesk Helpdesk, and the problem ticket is then tracked until the problem is fully resolved. In the event that WtDesk Helpdesk personnel taking the call cannot resolve the problem, the problem will be escalated to the second level Project Helpdesk for resolution, followed by the third level Support Team if necessary, until the issues solved.
Based on our experience of implementing large scale projects, an effective and efficient Helpdesk contributes significantly to the success of an IT project, more so for one that is implemented on a national or international basis. This is because a very important stakeholder of the project, i.e. the Users, are ensured that they have access to professional support services besides just making a quick telephone call or sending email to a known and helpful destination.
A problem ticket will be raised for each problem reported to WtDesk Helpdesk, and the problem ticket is then tracked until the problem is fully resolved. In the event that WtDesk Helpdesk personnel taking the call cannot resolve the problem, the problem will be escalated to the second level Project Helpdesk for resolution, followed by the third level Support Team if necessary, until the issues solved.
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Quoi de neuf dans la dernière version 3.6
Last updated on May 12, 2018
Vieilles Versions
New Screen Design and system features update
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Version History
3.6
May 12, 2018
New Screen Design and system features update
WtDesk FAQ
Cliquez ici pour savoir comment télécharger WtDesk dans un pays ou une région restreints.
Consultez la liste suivante pour voir les exigences minimales de WtDesk.
iPhone
iPad
WtDesk prend en charge English