3.14
2023-10-03
We're always making improvements to Freshcaller so that you don't miss a thing.
3.13
2023-08-03
We heard you! Contacts is now back on the Freshcaller app. You will be able to view your contacts and details by clicking on the Contacts tab on the Freshcaller app.
Secondly, Freshdesk Contact Center is now Freshcaller.
3.12
2023-06-23
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.11
2023-04-28
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.9
2023-03-20
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.8
2022-12-18
We're always making improvements to Freshdesk Contact Center so that you don't miss a thing.
3.7
2022-09-30
We're always making improvements to Freshcaller so that you don't miss a thing.
3.6
2022-09-08
We're always making improvements to Freshcaller so that you don't miss a thing.
3.5
2022-08-23
Bug fixes and improvements
3.4
2022-06-03
Bug fixes and improvements.
3.2
2021-10-27
Bug fixes and Improvements.
3.1.1
2021-10-01
Bug fixes and Improvements.
3.1
2021-09-25
You can now share your feedback directly with us using the ‘Give feedback’ option. Our team will resolve your queries quickly.
2.0.2
2021-01-07
Few minor bug fixes.
Performance and stability improvements.
2.0.0
2020-12-09
Overview
The Freshcaller 2.0 app is more comprehensive yet simple to use, it targets the best UX for a call center agent and makes the experience worthwhile. This revamp also makes the app more nimble and provides an ease of navigation to the user.
So, sit back and enjoy the new experience for cloud telephony.
A small brief about all the screen you’ll come across in the app
All Calls
▪ This screen gives information about incoming, outgoing, missed, abandoned and voicemail calls made in your account.
My Calls
▪ This screen gives information about all the calls made and received by an agent who is logged in to the app.
Keypad
▪ A more native experience for great usability experience.
Call Summary
▪ Now, get detailed insights about your call outcome, notes and call recording all in one screen.
Multiple Incoming Calls
▪ View all the incoming calls in one screen and decide to answer based on your queue priority.
▪ Minimize the incoming call screen and browse through the app and expand when you are ready to take calls again.
In-Call Screen
▪ Redefined in-call screen with better visibility and more structured layout, not only makes the screen look beautiful but guarantees a better experience while on call.
Status Change
▪ Now, change the status on the go and make yourself available anytime & anywhere.
Performance and Stability
▪ We have fixed a lot of bugs, well, it’s important and so are you.
1.9.2
2020-10-02
▪ Enhanced support for Freshsales CRM.
▪ And a few minor bug fixes.
1.9.1
2020-08-15
▪ Minor bug fixes and app stability improvements.
1.8.0
2020-07-23
▪ Introducing Manual Recording to help you record your calls on the go.
▪ Made improvements to the Login flow by retaining the domain name and making it easier for you to login again.
▪ We have debugged the bugs, well it’s important and so are you.
1.7.0
2020-07-13
▪ Updated the theme to match our new UI and provide a more aesthetic feel.
1.6.0
2020-07-09
Warm transfer support
1.5.1
2020-06-29
UI fixes for dark mode
1.5.0
2020-06-18
Queue Call back support
1.4.3
2020-01-09
• Performance improvements
1.4.2
2019-11-29
• Performance improvements
1.4.1
2019-11-08
• Bug fixes and audio improvements
1.4.0
2019-10-17
• Add and view call notes
• Search and select country codes for phone numbers
• Bug fixes and other performance improvements
1.3.1
2019-07-11
Login using Google SSO.
Bug fixes and other performance improvements.
1.3.0
2019-04-26
Transfer calls to agents and teams
Performance improvements and bug fixes
1.0.8
2018-09-24
Minor Bug fixes
Usability improvements