9.0
2024-03-21
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.7.1
2023-10-11
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.7
2023-08-03
Freshdesk Support Desk is now Freshdesk.
8.6
2023-07-24
Another round of optimizations is here! We've squashed some bugs and fine-tuned the app's performance, so you can focus on providing delightful support experiences.
8.5
2023-06-21
We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
8.4.3
2023-06-06
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.4.2
2023-05-09
Another round of optimizations is here! We've squashed some bugs and fine-tuned the app's performance, so you can focus on providing delightful support experiences.
8.3
2023-04-18
Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
8.1
2023-03-13
Bug fixes and improvements.
8.0.2
2023-02-13
Bug fixes and improvements
7.9.1
2022-10-03
Bug fixes and improvements
7.9
2022-09-15
This update includes support for the unification of customer data across Freshdesk Support Desk, Freshchat, and Freshdesk Contact Center apps
7.7
2022-07-04
This update includes some bug fixes and language updates
7.5
2022-05-09
Introducing authentication with TouchID, FaceID, and passcode. Enable app lock on your device and secure your interactions with the Freshdesk app.
7.4.2
2022-03-31
Analytics back button issue is now fixed.
7.4.1
2022-02-08
Bug fixes.
7.4
2022-01-24
This update will let you respond to tickets raised through Whatsapp. A few other bugs have also been fixed.
7.3.2
2022-01-06
Bug fixes.
7.0
2021-08-09
At Freshworks, our commitment is to deliver products that are easy to try, easy to buy, and easy to use for customers. With our omni-channel offerings, we have simplified the naming of our suite of CX products in order to make it easier for customers to understand how our products are deeply integrated.
So, Freshdesk is now Freshdesk Support Desk.
6.7
2020-11-02
Introducing the notification schedule feature!
You can now choose the days & time periods during which you wish to receive notifications on the app.
We're also making two marketplace apps - Atlassian Jira Plus & Hubspot available on the mobile app for everyone. Happy supporting!
6.6
2020-10-12
Performance improvements.
6.5
2020-09-24
The Freshdesk app is now available in 8 more languages - Danish, Finnish, Hungarian, Italian, Polish, Swedish, Turkish, Vietnamese!
6.4
2020-08-18
Introducing Advanced Ticket Scope!
With advanced ticket scope, agents can access tickets belonging to certain groups in read-only mode.
6.3.1
2020-07-19
We’ve fixed a few bugs in this update.
6.2
2020-07-01
We've fixed a few bugs in this update. Additionally, field technicians may be required to provide access to their locations for a superior customer locating experience.
6.1
2020-05-13
1) You can now opt to receive instant push notifications on the app for reminders & escalations on first response & resolution times.
2) Bug fixes and improvements
6.0.1
2020-05-06
Bug fixes and improvements.
6.0
2020-04-29
Introducing Offline mode in field service management. Field technicians can now access task details and service location in the Freshdesk mobile app even when they do not have network connectivity.
5.15
2020-04-08
Bug fixes and improvements
5.14
2020-04-03
Introducing parent-child ticketing on mobile.
Resolve complex issues faster by splitting tickets into smaller sub-tickets which can be worked on in parallel.
5.13.1
2020-03-18
Bug fixes
5.13
2020-03-11
1. The app now supports Chinese (traditional & simplified)!
2. You can now view all the service tasks associated with a ticket and we'll tell you upfront which tickets are service tasks
3. With this update, you can search tags easily and update them
4. We also fixed a few other bugs for you!
5.12.0
2020-02-17
The app is now available in more languages like Thai, Malay & Indonesian!
We've also fixed some nagging timezone related issues in this version.
5.11.1
2020-01-08
Bug fixes & Improvements.
5.11.0
2019-12-21
Bug fixes & Improvements.
5.10.0
2019-11-28
1. Support agents can now create service tasks related to tickets
2. Bug fixes and improvements
5.9.0
2019-11-12
1. Introducing the company view! Support agents can now search for companies, along with contacts, and view their details
2. We've enabled time tracking for field technicians. They can start & stop timers and log the time they've worked on service tasks
3. We've also squashed a few bugs
5.8.1
2019-10-22
Bug fixes and improvements
5.8.0
2019-10-09
1. Introducing Freshdesk widget
You can pin our widget to your Today view and keep track of the count of your actionable tickets.
2. This app version also includes an update to the ticket details page. Now conversations will be ordered similar to the web, as per your preference.
3. We've also fixed a few bugs for field service agents as well as support agents!
5.7.2
2019-09-25
Bugfixes
5.7.1
2019-09-19
Bug fixes and improvements
5.7.0
2019-09-06
1. We've revamped the time log feature. You can additionally start & stop timers for each ticket.
2. Calls to your customers can now be made via your phone dialer too :)
3. Also, we've squashed a few pesky bugs!
5.6.0
2019-08-30
This version includes support for the new unified login experience across Freshworks products.
5.5
2019-08-09
1. Field technicians can search for specific service tasks from their list.
2. A new date filter lets field technicians filter their work and focus on upcoming appointments
3. Notifications for field technicians are cleaner
5.4
2019-07-23
Release notes:
1. We've improved performance - now the app will load quicker
2. You can easily reach our support team using the revamped in-app feedback form.
3. Also, this version includes more translation fixes!
5.3
2019-07-10
Introducing Field Service Management
If you've subscribed to the FSM module for Freshdesk, you'll now be able to access your service tasks, keep track of your appointments, locate customers and navigate to them and more via your app.
5.2.4
2019-06-19
Bug fixes
5.2.3
2019-05-30
Bug Fixes.
5.2.2
2019-05-28
1. Bug fixes
2. Feature to Create and add a Requester from the new ticket form
3. Localization improvements
5.2.1
2019-05-09
1. Bug fixes
2. Let's you create new contacts from the Floating Action Button
3. Displays ticket count for views
5.2.0
2014-04-08
Brand new Ticket Details page
1. A more uniform support experience as the mobile page now resembles Ticket Details page on the web
2. Increased visibility to what matters the most. We redesigned the Ticket Subject and Details section entirely based on user feedback
3. Differentiate between responses and follow conversations more easily. Customer responses and agent notes now have unique colored backgrounds.
Let us know what you think!
5.1.0
2019-02-19
Added support for French, German, Dutch, Portuguese and Spanish.
5.0.4
2019-02-06
Bug Fixes:
1. Ticket Detail content no longer truncates if screenshots or HTML content is present.
2. Links to tickets now function properly.
5.0.3
2019-01-27
Squashed a few pesky bugs.
5.0.2
2019-01-18
We've fixed a few issues around cc and bcc fields.
5.0.1
2019-01-17
Fixed a bug that caused special characters in some languages to be broken.
5.0.0
2019-01-16
We’ve completely revamped the app. Here are the new features:
Fully refreshed UI - iOS app experience now closer to the desktop Mint experience.
Floating Action Button allows access to "New Ticket" and "New Email" options
4.9.3
2018-01-29
Minor bug fixes.
4.9.2
2017-12-11
Minor bug fixes
4.9.1
2017-09-21
Minor bug fixes and performance improvements
4.9
2017-08-03
Minor bug fixes and improvements.
4.8
2017-06-13
Notification changes
- 2 new notification types for Private note and Public note.
- Notification infra changes (Mobile Notifications get synced with Web Notifications)
Crash fixes and Bug fixes.
New branding updates.
4.7.4
2017-04-29
Minor bug fixes and improvements.
4.7.3
2017-04-19
Improved Google Sign in experience. And a few bug fixes.
4.7.2
2017-02-22
You can now tap on phone numbers in tickets to make calls via Freshdesk. And we knocked off another bug this February in the dialer.
4.7.1
2017-02-07
We integrated the wrong support account for the app's feedback channel, this Friday night fix sets that right!
4.7
2017-02-02
The app now remembers your recent searches and recently viewed tickets. And we've added sort for tickets!
4.6.1
2017-01-12
A new year gift from us to you :)
- Know when someone else is responding to the same ticket as you are, with agent collision now on iOS!
- 3D touch quick actions: force touch to quickly go to the new ticket screen or search
- Choose to not notify customers when closing tickets
- Add an extra layer of security to access tickets by turning on Touch ID from Settings
- Support for reply-to-forwards and custom company fields
- And a hotfix for a bug that appeared in ticket properties
4.6
2017-01-07
A new year gift from us to you :)
- Know when someone else is responding to the same ticket as you are, with agent collision now on iOS!
- 3D touch quick actions: force touch to quickly go to the new ticket screen or search
- Choose to not notify customers when closing tickets
- Add an extra layer of security to access tickets by turning on Touch ID from Settings
- Support for reply-to-forwards and custom company fields
4.5
2016-12-05
We've worked hard over the last month to make call notifications more reliable. The relationship between call notifications and the app now is stronger than you can imagine - not even death do these part ;)
You'll continue to receive call notifications now even if the app is killed.
4.4.0
2016-09-29
Loads of improvements to phone channel features. We hope to have you at hello :)
4.3.2
2016-09-22
Nothing has ever hurt us more than a 500 error that logs Freshdesk users out when they shouldn't be. Having fixed that today, we hope to sleep in peace :)
4.3.1
2016-08-15
"I need more space" - HTML tickets told us. We decided to give them what they asked for :)
This is just a quick update to ensure HTML tickets are displayed properly in the app.
4.3
2016-08-07
There's too much pressure to be cool among release notes here in the App Store, but we need a break. We really deserve one. So we'll cut to the chase this time: we've added support for dynamic forms in 4.3, there you go!
4.2.0
2016-07-29
Not all ticket links that wander are lost. Freshdesk now supports universal links (on iOS 9+), so your tickets will magically load in the app when you tap them from anywhere.
4.1
2016-07-06
We know... we know... you've been waiting for this one for way too long. So long that we've forgotten the last time we shipped an iOS update. But you know what? We've got loads packed with this version, so we hope you'll forgive us for making you wait the wait.
Here's what's new: date fields now work in the app, a brand new customers screen that shows all the fields you've set up, and even lets you edit them, and a share button that allows you to share tickets with other apps (useful for those times when you want to ping someone on Hangouts and ask for quick help).
And that's not all! The app now magically groups notifications together based on ticket ID, and we'll now warn you when someone else has already responded to a ticket you're trying to respond to.
Every 4 or 5 star review you give us makes our day - we're having an internal bet about how much we get till the next release. Let's see who wins ;)