8.11.4
2023-10-19
Bug fixes and enhancements
8.11.1
2023-08-25
-Bug fixes and enhancements
8.10
2023-07-27
-Bug fixes and enhancements.
8.9
2023-06-29
-Users can now forward and reply to private notes added to a ticket from within the mobile app, allowing quick and seamless communication between team members.
-Bug fixes and enhancements
8.8.1
2023-05-25
Enhanced user experience coming up this release-
- Significant improvements to the app's login process for occasional agents
- Ease of switching between the agent and requester view to get going
8.7.3
2023-04-19
Bug fixes and enhancements.
8.7
2023-02-22
* With this enhancement, if the attachment whitelisting option is enabled in admin settings, the mobile app will honor it and restrict file uploading to only the specified file formats.
* The app will now support the custom fields configured across Ticket and Change Tasks.
* The app will also honor the OLA policies set during Task creation and editing.
* Bug fixes and improvements.
8.2
2022-09-14
On-call agents can now receive mobile push notifications on the Freshservice mobile app. They will be able to acknowledge, escalate, in addition to resolving incidents through the mobile app itself.
7.3.4
2022-06-22
Bug fixes and improvements.
7.3.3
2022-04-30
More updates coming your way.
* We've added support for look-up fields in Ticket forms in the app.
* We've also included security enhancements to the app.
7.3.2
2022-02-23
We're back again with some major updates to the app
* We've upgraded Change Management. Agents will be able to log and manage Changes on the go through revamped, much-more-intuitive UI
* We've also added comprehensive support to Change business rules within the app
* We've also upgraded the Forms layout within the app. Agents will find it extremely easy to fill out forms from the app
* We've listened to feedback that the users would love to customize the information they see on the list pages. That will now be possible from the Settings pane
* Bug fixes
More updates to follow! Stay tuned
7.2.3
2021-12-06
Bug fixes and improvements.
7.2.1
2021-09-14
Here's a new release of the app with a few notable updates
* We've included the ability scan and associate assets to Tickets when requesters are raising them
* We've made a few changes to the login screen to make sure users without an account are taken to the registration pages
* And as always, we've made a few more technical enhancements and bug fixes
5.5
2020-11-20
Here’s what’s new in the iOS app
* Reaching Freshservice support from the mobile app is now made simple. You can send in an email if you face any issues with the app from the Settings section
* Bug fixes
5.3
2020-10-24
Bug fixes and improvements.
5.0
2020-08-15
Here’s what’s new in the iOS app:
* Raising tickets from the mobile app has been made easier! Freshservice app now supports business rules for ticket forms
* Bug fixes and improvements
4.9.2
2020-07-12
Here's what's new in the iOS app
Now search for Location while managing Assets from Freshservice mobile app
4.8
2020-04-01
Really excited to share about our update to Freshservice mobile app
* You asked for it, and we listened! Now you can filter and sort Ticket lists, on the go. You can create and save filters, look at the relevant tickets, all without needing to create and save a filter from Freshservice web portal.
* Asset Description field now supports Rich Text.
* And as always, we've made a few bug fixes and other minor enhancements to the app.
4.7.3
2020-03-24
Bug fixes and enhancements
4.7.2
2020-03-13
Here's what's new in the iOS app:
* Support for inactive agents
* Enhancements to Ticket forms
* Bug fixes
4.7.1
2020-02-28
* Support for Barcode scanning on custom Asset Fields.
* Change planning enhancements.
* And as always, a few other enhancements and bug fixes.
4.7
2020-02-05
* Freshservice mobile app is now available in more than 25 languages. Newest addition includes Estonian,Catalan,Czech,Danish,Finnish,Hungarian,
Indonesian,Polish,Portuguese,Slovenian,Romanian,
Slovak,Spanish,Turkish,Vietnamese,Arabic,Japanese,
Korean,Russian,Thai,Norwegian
,Chinese,Chinese (Traditional)
* And as always, a few other enhancements and bug fixes
4.6
2020-01-21
Thanks for using Freshservice!
In this version, we have updated the app with minor enhancements and performance upgrades.
4.5
2020-01-03
How about this -
It's a new year and we have a few new enhancements coming your way -
* Form filling made easy through Support for Look-up Fields on Service Catalog item forms
* Support for viewing and editing HTML content on Task notes
* As always, a few bug fixes and other enhancements
4.4.1
2019-12-18
Disabled Dark mode
4.3.1
2019-11-25
Bug fixes
4.3
2019-11-19
A bunch of new features coming your way -
* Support for Announcements - Now agents can view important announcements on the go.
* Closure Rules for Tickets - Support for Ticket closure rules extended to the app.
* Efficient Change Planning - Planning for Changes made easy. Maintenance windows can be selected while creating changes.
* An as always, a few other bug fixes and enhancements.
4.2.1
2019-11-01
Bug fix and enhancements
4.2
2019-10-22
Here are the updates on the new version of the app
* Access control enhancements on Tickets
* iOS 13 experience enhancements
* Deep-linking public Ticket URLs - You won't land on your browser when you have the app installed!
* A few other bug fixes and enhancements
4.1
2019-09-17
* We now support Freshservice in German, Dutch, Italian, Swedish, French, Spanish(Latin America), Portuguese(BR)
* Dynamic sections for Service Catalog fields supported
* Other bug fixes and enhancements
4.0
2019-09-02
* Support for Hebrew Language on the app is extended
* Support for new Approval Type - First Responded - has been introduced
* Service Catalog Form Enhancements
* Other enhancements and bug fixes
3.9.3
2019-08-07
Enhancements on Ticket close action
3.9.2
2019-08-01
* Ticket Access Control Enhancements.
* We've also fixed a few more bugs to make sure you have a seamless app experience.
3.9.1
2019-07-22
Bug fixes
3.9
2019-07-16
* Time format: You could now view time in 12-hr or 24-hr format.
* Timezone: Time will be displayed in the timezone that you've configured in web
* A few more bug fixes and enhancements to Ticket Management
3.8.1
2019-06-14
Bug fixes and improvements.
3.8
2019-05-14
* Revamped Requester Management Experience - With the update, you will be able to view the list of tickets that a requester has raised , list of assets associated in addition to the requester overview, from the requester profile screen.
3.7
2019-04-30
* Revamped Asset Management Experience - We have brought in enhancements to your Asset Management experience on iOS. You will be able to view the list of assets that you have access to and apply filters by CI Type. We have introduced UX improvements making it easier to manage your assets on the go.
* If you are a requester using Freshservice mobile app, great news! You can now view all the tickets that you have access to, across the departments you are a part of.
* We've also fixed a few more bugs to make sure you have a seamless app experience.
3.6.2
2019-04-09
Bug fixes and enhancements
3.6.1
2014-07-13
Bugs and Notification Enhancements