HEAT LiveTime
Free
2.3for iPhone, iPad
Age Rating
HEAT LiveTime Screenshots
About HEAT LiveTime
HEAT LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Heat Software USA.
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any iOS device. Improve customer service and provide visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- HEAT LiveTime 7.0 or later on-premise or SaaS
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any iOS device. Improve customer service and provide visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- HEAT LiveTime 7.0 or later on-premise or SaaS
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What's New in the Latest Version 2.3
Last updated on Sep 2, 2016
Old Versions
What’s new in this version
- Rebranding to HEAT livetime
- Note Templates are now accessible (When adding notes)
- Note Time editor updated (Numeric text field replaces spinner)
- Rebranding to HEAT livetime
- Note Templates are now accessible (When adding notes)
- Note Time editor updated (Numeric text field replaces spinner)
Show More
Version History
2.3
Sep 2, 2016
What’s new in this version
- Rebranding to HEAT livetime
- Note Templates are now accessible (When adding notes)
- Note Time editor updated (Numeric text field replaces spinner)
- Rebranding to HEAT livetime
- Note Templates are now accessible (When adding notes)
- Note Time editor updated (Numeric text field replaces spinner)
HEAT LiveTime FAQ
Click here to learn how to download HEAT LiveTime in restricted country or region.
Check the following list to see the minimum requirements of HEAT LiveTime.
iPhone
iPad
HEAT LiveTime supports Chinese, English, French, German, Italian, Norwegian Bokmål, Norwegian Nynorsk, Spanish
