3.6.17
2025-07-29
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.16
2025-07-06
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.15
2025-03-25
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.14
2025-03-12
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.13
2025-02-12
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.12
2024-12-20
We’re committed to providing you with the best Helpwise experience. This update brings essential bug fixes and performance improvements, ensuring faster, more reliable access to your shared inbox, messages, and team collaboration tools.
3.6.11
2024-12-13
- Bug fixes and improvements
3.6.10
2024-12-02
Fixed WhatsApp Audio Note
Fixed New Line Issue from Saved Reply
Fixed Known bugs
Fixed UI/UX improvements
3.6.9
2024-11-14
Fixed RTL language cursor issue
Fixed Inbound Call Issue
Fixed Unknown Caller Issue
Fixed Missed Call Notification Issue
Fixed known bugs
3.6.8
2024-10-25
Fixed Inbound Call Issue
Fixed Unknown Caller Issue
Fixed Missed Call Notification Issue
Fixed known bugs
3.6.7
2024-10-07
Fixed image preview in messages
Fixed know bugs
3.6.5
2024-09-10
Fixed assignTo avatar image
Fixed new line issue in chat inbox
Fixed know bugs
Improved UI/UX
3.6.4
2024-07-03
Added copy option for an email subject and body
Added preview of from, to, cc, bcc emails address
Fixed known bugs
UI/UX improvements
3.6.1
2024-05-23
Fixed sms send issue for ringcentral sms inbox
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
3.5.10
2024-02-20
Added previous conversations of contacts in contact page
Fixed saved reply attachments not sending with SMS
Fixed time not showing properly with custom timezone
Fixed know bugs
3.4.7
2023-10-20
Resolved bug fixes
UI/UX improvements
Added awaiting reply
3.4.3
2023-10-09
Enabled Change Signature Option
Added Realtime User Viewing and Replying Details
Improved User Interface & User Experience
Resolved Bug Fixes
3.4.2
2023-09-21
Added priority feature
Improved left & right swipe functionality
Changed image picker UI
Can view the shared drafts
Can view the attachment upload progress
Bug fixes and improvements
Fixed Calling Inbox bugs
3.3.6
2023-08-19
Added universal inbox
Improved app performance and responsiveness.
Bug fixes.
3.3.5
2023-07-11
Added Helpwise Dialer to make and receive call
Added conversation filter in all folders of inboxes
Improved tagging feature
Added unsnooze option in all inboxes
Added schedule & undo email sent feature in email inboxes
Improved signature rendering
3.3.4
2023-06-07
Added saved reply attachment support in email inbox.
Added major improvement on native search screen.
Added support of attachment in facebook feed inbox.
Added display name on inbound email
Added email collapsable feature on email threads
Improvements in assignment UI
Added day separator UI in all messaging inbox
Thread operations(Close, Spam, Trash, Assign, Tagging) will update in realtime.
Resolved timezone issue.
Resolved minor bug fixes.
3.3.2
2023-04-25
Added facebook feed inbox
Added unassign option field
Added create tag option
Improved reply editor for all messaging inboxes
Bug fixes and improvements
3.3.0
2023-04-11
Added contact page where you can create new, edit contacts
Added UI of attachment in notes
Added open helpcenter article functionality on browser
Added message timing for SMS/WhatsApp/Facebook/Instagram with date
Resolved UI issue on tablets
Resolved navigation flow on link clicked and notification clicked
Resolved unauthorised message issue
Minor bug fixes
3.2.9
2023-03-23
Added native UI for email inbox
Added filter option for tags, assignment and sorting filter
Added new UI for conversation operations(trash, spam, snooze, assign, tagging, unread, share, etc.)
Added direct attachment download option in email inbox
Resolved mention's note issue
Resolved label count issue on drawer screen
Resolved CSAT survey UI in chat inbox
Handled notification opening issue
3.2.7
2023-03-16
Added native UI for email inbox
Added filter option for tags, assignment and sorting filter
Added new UI for conversation's operations(trash, spam, snooze, assign, tagging, unread, share, etc.)
Added direct attachment download option in email inbox
Resolved label count issue on drawer screen
Resolved CSAT survey UI in chat inbox
Handled notification opening issue
3.2.6
2023-02-20
Added Note Snippet Preview
Handled Side Drawer Shuffling
Handled Universal Link
Added JustCall, Dialpad, and RingCentral Native SMS Inbox
Added Native Chat Inbox
Display time according to the user's timezone
Fixed slow drawer Load Issue
Added search in the mailboxes side drawer.
Resolved note toggle issue
Fixed Mention issue from notification click.
UI Improvements
3.1.4
2022-09-25
Resolved bug fixes
3.1.2
2022-08-03
Fix bugs
3.1.1
2022-06-14
Resolved Google Login Fixes
3.1.0
2022-05-16
Resolved reply & forward click from notification
Resolved notification click
3.0.9
2022-04-09
Resolved attachment issues
Added Real-time functionality
Added Saved Reply in SMS & WhatsApp inbox
Resolved Tagging, logging, close, spam, trash issues in Chat/WhatsApp/SMS inboxes
Major bugs fixes
3.0.7
2022-03-22
Resolved Notification Click Issue
3.0.6
2022-03-11
Resolved Send SMS
Updated UI of Note/Mention
3.0.5
2022-02-04
Resolved Attachment Issues
3.0.4
2022-02-01
Google Login
Fixed Email compose issues
Improve performance of SMS/WhatsApp inbox
3.0.2
2021-08-16
Added Features
- Contact display option on thread screen
- Agent filter option
- Compose email full-screen mode
- Move the conversation from one inbox to another email inbox
- Draft option while composing an email
- Multiple tags option
Bugs fixes and UI enhancement
1.1.6
2020-09-10
Added support for more mailboxes and WA
1.1.5
2020-09-03
Helpwise now allows you to manage WA and SMS Inbox from the app. A lot more updates are coming around the issues and concerns that were reported by our customers.
1.1.4
2020-04-30
- Assign emails to your team members
- Option to close and delete a thread
- Mention your team members in an email thread
- Fixed some issues were notifications were causing app to restart
1.1.1
2020-04-03
Compose button has been placed more ergonomically
Fixed some issues with notifications not appearing correctly.