7.8.4
2023-11-20
The latest version of the Store App focuses on improvements to the Contacts list. Now you can organise and personalise your Contacts by adding custom tags, as well as having dynamic tags for quick insights into metrics such as recent activity and total spend.
7.7.9
2023-11-08
Bug fixes and improvements
7.7.8
2023-10-11
We have made the Contact Profile easier for you to use. We have simplified the style and arrangement of information so that you can quickly understand all you need to know about a Contact before you continue conversations with them.
7.6.12
2023-09-27
Bug fixes and improvements
7.6.8
2023-09-04
Bug fixes and improvements
7.6.6
2023-08-28
We are excited to release the first iteration in a major programme of improvements to Contacts.
Our experts told us they loved Contacts but it got harder to use the larger their Contacts lists became. So we have added sorting, filtering and search for the first time.
You can now filter your Contacts by in-store or online, SMS or email and you can search by first name, last name, message text, products and invitations.
7.4.9
2023-07-24
Bug fixes and improvements
7.4.8
2023-06-26
Bug fixes and improvements
7.4.6
2023-05-18
The latest build of the Store App features a range of general improvements and minor bug fixes.
7.4.4
2023-05-04
The latest build of the Store App features an updated media picker and a range of general improvements and minor bug fixes.
7.3.11
2023-04-03
Bug fixes and improvements
7.3.10
2023-03-27
The latest version of the Store App focuses on improvements to the Shopper Profile. We have created a more focused and easy to view home for all of the information we provide on our shoppers to experts.
7.2.10
2023-03-21
The latest build of the Store App contains a number of small improvements and minor bug fixes.
7.2.7
2023-02-06
The latest release of the Store App is focused on a first batch of improvements to Simultaneous Chat as well as a range of general improvements and bug fixes.
6.15.11
2022-10-25
The latest version of the Store App includes support for Finnish localisation for the first time. In addition a range of general experience improvements and minor bug fixes.
6.15.8
2022-09-28
The latest build of the Store App features the launch of message reactions, making it even easier for shoppers and store experts to connect.
In addition this build contains a number of small improvements and the first experiment with the Apple app desktop feature.
6.15.7
2022-09-27
The latest build of the Store App features the launch of message reactions, making it even easier for shoppers and store experts to connect.
In addition this build contains a number of small improvements and the first experiment with the Apple app desktop feature.
6.14.13
2022-09-01
The latest build of the Store App includes a range of minor improvements and bug fixes following on from our recently video calling focused release.
6.14.12
2022-08-22
The latest build of the Store App delivers the ability for Shoppers to initiate video chats for the first time. This is a new way for shoppers to engage with experts and have higher value and more successful interactions. We have also introduce a new way for experts to set their availability for incoming calls ensuring that they continue to feel in control of the experience.
In addition we have also included another batch of our latest general improvements and bug fixes.
6.12.16
2022-08-01
The latest build of the Store App includes a range of improvements including a new app icon and some minor bug fixes.
6.12.14
2022-07-14
Minor bug fix and general improvements
6.12.13
2022-06-27
The latest build of the Store App by Klarna includes a range of experience improvements and general bug fixes.
6.12.11
2022-06-15
General improvements and minor bug fixes.
6.12.10
2022-06-13
The latest build of the Store App contains a number of key improvements to Video Chat. To make sure the audio is crystal clear for your shoppers, you can now make use of native voice isolation to filter out background noise. Plus – keep the focus on you and the products you’re showing to shoppers with Portrait mode to blur the background on all your calls and pictures. Find these and more options when you're on Video Chat!
6.12.8
2022-05-19
The latest build of the Store App contains a number of key improvements including our new incoming chat screen and a wide range of minor improvements and bug fixes.
6.11.29
2022-03-21
Hero is now the Store App! Same app, new vibes. We've redesigned the look and feel of the app to make it easier to connect with shoppers and to fit in with our new Klarna family. We hope you enjoy the new design!
6.11.10
2022-02-22
Minor bug fixes and general improvements
6.11.3
2022-02-03
Bug fixes and improvements
6.11.1
2022-01-26
Bug fixes and improvements
6.11.0
2022-01-10
The latest version of the Virtual Shopping app introduces the ability to transfer content ownership in Stories. Product experts can now assign a story to another team member before submitting it for review. This feature allows teams to collaborate when creating content while ensuring experts are credited for their recommendations.
6.8.1
2021-10-20
The latest build of Hero includes minor bug fixes and general improvements.
6.8.0
2021-10-13
The latest build of the Hero app includes a number of improved features particularly our Saved replies. For the first time product experts can create new saved replies making it even easier to enable rapid and effective conversations.
In addition the latest build includes improved Japanese localisation and also minor improvements related to iOS15.
6.7.2
2021-09-15
This update brings a number of visual and experience optimisations:
- We’ve changed the way product recommendations show in a chat to keep as much of the chat visible as possible, this looks especially better when you’re recommending multiple products at once
- Get a quick view of product details in shopper browsing events or from your own recommendations without having to load the whole page, to make sure you have all the context to personalise your service
- We’ve updated the wording around incoming chats to make it clearer who else the chat has been served to
5.13.1
2020-12-16
Bug fixes and improvements.
5.13.0
2020-12-07
The latest version of Hero introduces Polish as an app language for the first time. In addition this release also includes a range of improvements and minor big fixes.
5.12.8
2020-12-03
The latest version of Hero delivers a range of improvements including an iteration of our chat claim experience, new animations in our onboarding flow as well as general bug fixes and improvements.
5.12.1
2020-11-17
The latest version of HERO includes updates to our video calling experience including:
• New pre-connection call view - helping to make sure you feel ready to begin a call
• Updated video call icons - making it even clearer the status of and ways to control your video call experience
• Audio output menu - select the audio output you desire, phone, loudspeaker or headphones
5.11.7
2020-11-10
Bug fixes and improvements.
5.11.6
2020-11-05
The latest version of HERO includes:
· An update to our homepage styling, achieving consistency across the app experience
· New story card formats improving readability on smaller screen devices
· The first version of our new content filter which will flag potentially inappropriate images
· General improvements and bug fixes
5.11.38
2020-10-27
Bug fixes and improvements.
5.10.37
2020-09-30
HERO are introducing email as a new way of keeping in touch with customers when using our Contacts & Catalog features. This makes it even easier to stay in touch with customers however they prefer.
In addition we are rolling out a batch of minor user experience improvements, styling updates and minor bug fixes
5.10.17
2020-08-06
Minor improvements and bug fixes
5.10.13
2020-07-27
This build includes a range of general improvements and bug fixes.
5.10.12
2020-07-21
The latest build of Hero includes a significantly reworked Associate onboarding experience including new introduction content, an expanded practice chat and new feature introduction modals. This build also includes a range of general improvements and bug fixes.
5.9.14
2020-06-15
We’re introducing enhancements to chat that make messaging with customers even more personal and intuitive. Highlights include message bubbles, grouping and a new way to check the time and status of individual messages. Plus we’ve optimised our display to ensure that Hero’s tablet experience is more accessible than ever.
5.8.8
2020-06-01
Support for Spanish & Portuguese added as well as general improvements and minor bug fixes
5.7.21
2020-05-15
Minor improvements and bug fixes.
5.6.13
2020-04-03
Minor bug fixes and stability improvements
5.6.12
2020-04-02
Exciting new feature updates with even easier ways to manage contacts, updates to catalog shares and the limited release of our new WhatsApp integration.
- We have rebuilt Contacts from scratch making it even easier to continue the conversation with shoppers
- It is now even simpler to understand and use Catalog, we have made separation between sharing a product and adding a contact clearer
- We are very excited to begin the rollout of our new WhatsApp integration, making it even easier to connect with shoppers wherever they prefer
5.5.22
2020-03-20
Bugfixes and improvements
5.5.21
2020-03-19
Minor bug fixes and improvements:
- Resolved an intermittent issue affecting keyboard display for some chats
5.5.20
2020-02-27
This update brings a number of exciting changes to the Hero app.
* Video calling - we have replaced our live stream feature with a new easier to use and easier to control video call feature
* New end of chat survey - a new way to gather insights from our users
* Bug fixes & Performance improvements.
5.5.18
2020-02-24
Bug fixes and improvements
5.4.20
2020-01-27
Bug fixes and improvements
5.4.19
2019-12-16
Bug fixes and improvements
5.4.7
2019-12-02
Bugfixes and improvements.
5.4.1
2019-11-11
Bug fixes and improvements.
5.3.18
2019-11-07
Bug fixes and improvements.
5.3.16
2019-11-06
Bug fixes and improvements.
5.3.0
2019-10-25
Bug fixes and improvements
5.1.4
2019-10-14
Bug fixes and improvements
5.0.3
2019-10-03
Bug fixes and improvements
5.0.0
2019-09-30
The quickest, most scalable and stable version of Hero yet. With the latest upgrades to our messaging technology, it’s now faster to login, join chats and sync messages.
4.35.0
2019-09-17
Bug fixes and improvements
4.33.13
2019-09-02
Small bug fixes and improvements.
4.33.9
2019-08-27
We've resolved an issue some of you may have encountered while uploading profile pictures.
4.32.12
2019-07-19
Increased localisation support
4.32.2
2019-07-02
We've resolved an issue some of you may have experienced when trying to decline two chats in a row.
4.31.8
2019-06-19
This update brings a number of updates in direct response to your feedback:
* In-store invite cards are now more flexible; allowing you to send them without a date, time or title
* Tutorial content available in the side menu and during onboarding is now streamlined and supported in multiple languages
* Device connectivity issues are now more visible when in a chat
* Bug fixes & Performance improvements
4.30.3
2019-05-24
This update brings a number of exciting changes to the Hero app. Here are some of the key improvements:
* Updated Archive, now making it easier to see which conversations have resulted in a sale.
* Sales notifications will now link to the conversation you had with the customer for even further clarity
* Incoming chats are now clearer when a chat is incoming, claimed by someone else or missed.
* You can now follow us on Instagram directly from the app (in the side menu) to see inspiring content, tips on how to increase your sales and how to deliver meaningful customer experiences.
* Bug fixes & Performance improvements.
4.26.5
2019-04-02
Bug fixes and improvements
4.25.9
2019-03-11
Improvements and bug fixes
4.24.2
2019-02-20
General bug fixes and improvements
4.24.0
2019-02-18
This resolves a small issue with pro-tips, seen when ending a conversation.
4.23.2
2019-02-14
General bug fixes and improvements
4.23.1
2019-02-07
We’ve got an all-new version of the Demo Chat, so you can sharpen your Hero skills in your downtime and pick up some top selling hints along the way. We’ve also resolved some issues relating to product search and you’ll find a brand new splash screen the next time you login.
4.21.1
2019-01-07
We’ve improved the way you search, filter and discover recommendations to send to your shoppers
4.18.7
2018-12-10
We've resolved an issue some of you may have encountered with the demo chat. Remember you can access the demo chat anytime from the side menu on the home screen.
4.18.5
2018-11-27
• Look out for pro-tips on best practice for using Hero
• Now supporting iPad in landscape
• Resolved issues some users had whilst transferring chats
• As always, plenty of other small polishes and improvements
4.17.7
2018-11-14
* You can now access the Hero Academy to watch videos on best practice or use the Demo Chat to test out your skills any time from the side navigation on your home screen
* Fixed an issue where the view didn't scroll when sending multiple product cards to your customer
* Resolved an issue some users had when trying to send an image to their customer
* Other polishes and bug fixes
4.17.0
2018-10-29
This version comes complete with a shiny new app icon. We've also resolved an issue some users had with video files sent by their customer.
4.16.5
2018-10-12
* Further iOS 12 optimisations
* Improved sub-category product searches
* Bug fixing and polishing
4.15.6
2018-09-24
* Securely reset your password in the app
* Further iPhone X optimisations
* Support for French and German languages
* Lots of other polishing and improvements
4.15.4
2018-09-07
Polishing and improvements.
4.14.15
2018-09-03
Polishing and improvements.
4.13.28
2018-08-09
Polishing and improvements.
4.13.27
2018-07-30
Polishing and improvements.
4.13.25
2018-07-23
Polishing and improvements.
4.13.8
2018-07-03
Polishing and improvements.
4.12.25
2018-06-25
Polishing and improvements.
4.12.17
2018-06-11
Polishing and improvements
4.12.6
2018-05-25
Tweaks and small updates.
4.12.0
2018-05-10
Small polishes and improvements.
4.11.9
2018-04-20
Improvements and polishing.
4.10.12
2018-04-10
Improvements and minor fixes.
--
Last major release:
This version brings some important upgrades to way we register new users and sign you in.
* Registration with invite Codes help Hero instantly identify the retailer you work for
* Sign in via email and password for ease of use on shared devices and improved security
4.10.8
2018-04-03
Improvements and minor fixes.
--
Last major release:
This version brings some important upgrades to way we register new users and sign you in.
* Registration with invite Codes help Hero instantly identify the retailer you work for
* Sign in via email and password for ease of use on shared devices and improved security