3.8.0
2022-08-12
- Now you can pull down on your chat list view to refresh the view
- Squashed some bugs
3.7.0
2022-07-01
• Now you can private reply to Instagram Business comments
• Agents can also now respond to Messenger conversations after 24hours have passed
• We squished some bugs and made some connectivity improvements
3.4.0
2022-02-24
· Reconnection improvements
· Minor UX improvements
· Bug fixes
3.3.3
2022-02-02
· Fixed bug that caused some background chat notifications to be missed.
3.3.1
2021-12-14
- Minor fixes.
3.1.1
2021-08-02
3.1.1
Added support for new Outbound Agent role
Bug Fixes
Performance enhancements
2.2.8
2020-12-06
We now support Company Unit Manager role, managers can now access the mobile app.
Bug fixes
2.2.7
2020-11-09
Enhanced our sign up process
Bug fixes and performance improvements
2.2.6
2020-10-01
* New user presence toggle.
* minor bug fixes.
2.2.1
2020-07-19
Now you can share and receive location messages to and from your customers
2.2.0
2020-07-08
Now you can toggle your activity to active and inactive, allowing other users to receive customer conversations while you are away.
Fixed an issue where you could not view your conversation history
We've updated our Facebook channel integration to ensure smooth sailing
2.1.0
2020-02-19
Notification compatibility for Public conversations
Bug fixes
2.0.3
2020-01-07
* Bug fixes
2.0.2
2019-11-29
Improvements:
• We have made improvements to our notifications to better inform you when your conversations have been successfully resolved.
• We have added date indicators into the chat thread to give you a clearer understanding of the conversation flow across multiple days.
• We have added a unique conversation ID in the thread to provide a reference for every conversation exchanged in.
• Minor bug fixes and performance updates.
2.0.1
2019-11-13
Whats New:
• We've upgraded our messaging backbone, to ensure you never miss a conversation.
• We now support WhatsApp for Business Messaging
2.0.0
2019-11-11
Whats New:
• We've upgraded our messaging backbone, to ensure you never miss a conversation.
• We now support WhatsApp for Business Messaging
1.1.11
2019-07-31
* You can now view the file name when selecting a document to upload.
* When you sign up with a new account that has already been linked to that email address you have the option to register your new company.
* The conversation history chat thread now also has day dividers like the normal chat thread has.
* Updated the Facebook SDK.
* Updated the notification badges to display correctly.
* Updated the forgot password invalid email popup.
* Fixed the problem where users were able to see different company units that they were not invited to.
1.1.10
2019-06-19
* You can now claim chats from the bot chat list view.
* You can now watch live as your bots are replying to queries.
* Improved the OTP validation error screen.
1.1.9
2019-05-30
* Now you can view the documents you have uploaded to your library.
* As the account owner, now you can see who has claimed and transferred conversations within your organization.
* Improved stats.
* Fixed issue when logged in and you were able to see a company unit you weren't invited to.
* Fixed issue where the app would crash when logging as a user with multiple accounts.
* Fixed deep link issue that navigates you back to the app when resetting your password.
1.1.8
2019-05-07
* You can now track your customer's journey on your website while they are communicating with you.
* You can now resolve conversations from the chat thread.
* You can now sign up for free on hi.guru.
* Added the ability to view custom customer information when chatting to a specific customer.
* Added toasts to indicate when conversations are claimed, transferred and resolved.
* Fixed outbound messages that didn't always show on the WebMessage channel.
* Fix audio files that didn't go through to Facebook.
* Fixed new conversation notifications.
* Fixed channel indicators that previously did not display after claiming a bot conversation.
1.1.7
2019-01-20
* Added the hi.guru system messages to the chat list chats' last message labels.
* Added the media file cells in the conversation history chat thread.
* Updated the bots chat tab wording.
* Updated the colors for the Pie chart initial data.
* Updated the number styling for the Pie charts in the app.
* Updated the pie chart title to read "Top channels".
* Updated support for Telegram chats in the conversation history chat list.
* Fixed the customer id that didn't display the correct value in the conversation history page.
* Fixed the bot messages in the conversation history to appear as if a bot has sent the messages.
1.1.6
2019-01-20
* Added campaign user tracking functionality.
* Updated PDF file display in chat thread.
* Updated the empty table view placeholders that wasn't completely responsive on screen rotation.