Horizon CareOnline

Consult with a U.S. board certified, licensed and credentialed Doctor via video chat or phone on a mobile device, laptop, or tablet.

Horizon Blue Cross Blue Shield of New Jersey is making it easier for you to stay in control of your health. With Horizon CareOnlineSM, you can video chat with a licensed doctor 24 hours a day, seven days a week - no appointment needed!

Horizon BCBSNJ works with American Well, a leader in telemedicine, to bring you care that is:

• Dependable: 24/7/365 access
• Flexible: Doctors who can meet your needs
• Convenient: No appointment needed, and ePrescriptions can be provided if you need one1
• Confidential: Private and secure; compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)


With Horizon CareOnline, you can be treated for symptoms and conditions such as:

• Abdominal pain
• Colds
• Ear infections
• Flu
• Fever
• Rash
• Sinusitis
• And more


Clinical services for Horizon CareOnline are provided by doctors who:

• Are U.S. board certified, licensed and credentialed
• Average 15 years’ experience in primary and urgent care
• Are rated by other patients


You can search each doctor’s profile and select the doctor that best meets your needs. Once you are enrolled, you can visit with a Horizon CareOnline doctor when:

• Your doctor’s office is closed
• You feel too sick to drive
• You are traveling and need medical care


This service is offered as a convenience and does not replace your relationship with your Primary Care Physician or personal doctor.

Telemedicine is available in most states, except for a few that either don’t allow it or don’t allow doctors to write ePrescriptions. To learn what applies in each state, visit: http://info.americanwell.com/where-can-I-see-a-doctor-online.

Horizon Blue Cross and Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. Horizon CareOnline is a service mark of Horizon Blue Cross Blue Shield of New Jersey. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telemedicine services.

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.”