frontline.io
Free
24.1.1for iPhone, iPad and more
Age Rating
frontline.io Screenshots
About frontline.io
Frontline is a Software as a Service (SaaS) platform that allows customers to manage the creation and distribution of their knowledge base across all manner of operating systems, devices and locations anytime and anywhere. Companies can manage their procedure authoring and updating, technical writing, work instruction and troubleshooting from the Frontline platform.
Frontline is composed of several modules including:
• Frontline Procedure
• Frontline AR
• Frontline Virtual Training
• Frontline Analytics
Frontline Procedure is the centralized web-based authoring tool where the administrator can set up projects, assign roles and tasks and control permissions for team members. Admins can easily create new procedures using a visual drag-and-drop UI that even your grandma can figure out.
The Frontline App is supplementary to the Frontline service suite that allows mobile users to display and follow along with published procedures, initiate remote AR support sessions (Frontline AR), and both assign and receive tasks. The Frontline App has three modules in it:
• Knowledge Base
• Frontline AR
• Tasks
Frontline Feature list
• EDITOR: Our editor features a drag-and-drop canvas that allows you to create step-by-step procedures quickly and easily. Users can create all manner of procedures ranging from simple linear procedures to complex decision tree troubleshooting. By connecting various available supporting media (short clips, images or graphs) you can greatly reduce human error.
• COLLABORATORS: You can assign dynamic roles and a permission table which allows you to ensure that everybody is doing only the work they are supposed to be doing. Frontline removes the pain from corresponding with multiple divisions within your organization and unifies everyone to work together in the same place.
• KNOWLEDGE BASE: Upload images, video, PDFs and even detailed 3D models (digital twins) to create procedures that make sure all your company’s knowledge is saved and accessible from one place.
• TASKS: Assign tasks and attach published procedures to them. Remind your team members to do daily maintenance or build a training “to do checklist”. Simply attach the correct procedure you want for the task and then assign the task to the appropriate team member. All tasks leave a digital paper trail that helps keep everyone organized and accountable.
• ANALYTICS: Every Frontline App session executed by a team member is logged and can be displayed as a simulated review. OR when wearing smart glasses or HMDs you can see a recording of the actual procedure as done by the end user at their eye level. Additionally, all session durations are recorded along with how long each step took to help identify areas of improvement.
• AR SUPPPORT: Initiate a live remote video session with an expert back at the office service center using a tablet, mobile phone or AR headset. Frontline AR allows for multiple users on one call and everyone has the ability to create and display AR annotations. This creates an invaluable common language between subject matter experts and frontline personnel.
Frontline is composed of several modules including:
• Frontline Procedure
• Frontline AR
• Frontline Virtual Training
• Frontline Analytics
Frontline Procedure is the centralized web-based authoring tool where the administrator can set up projects, assign roles and tasks and control permissions for team members. Admins can easily create new procedures using a visual drag-and-drop UI that even your grandma can figure out.
The Frontline App is supplementary to the Frontline service suite that allows mobile users to display and follow along with published procedures, initiate remote AR support sessions (Frontline AR), and both assign and receive tasks. The Frontline App has three modules in it:
• Knowledge Base
• Frontline AR
• Tasks
Frontline Feature list
• EDITOR: Our editor features a drag-and-drop canvas that allows you to create step-by-step procedures quickly and easily. Users can create all manner of procedures ranging from simple linear procedures to complex decision tree troubleshooting. By connecting various available supporting media (short clips, images or graphs) you can greatly reduce human error.
• COLLABORATORS: You can assign dynamic roles and a permission table which allows you to ensure that everybody is doing only the work they are supposed to be doing. Frontline removes the pain from corresponding with multiple divisions within your organization and unifies everyone to work together in the same place.
• KNOWLEDGE BASE: Upload images, video, PDFs and even detailed 3D models (digital twins) to create procedures that make sure all your company’s knowledge is saved and accessible from one place.
• TASKS: Assign tasks and attach published procedures to them. Remind your team members to do daily maintenance or build a training “to do checklist”. Simply attach the correct procedure you want for the task and then assign the task to the appropriate team member. All tasks leave a digital paper trail that helps keep everyone organized and accountable.
• ANALYTICS: Every Frontline App session executed by a team member is logged and can be displayed as a simulated review. OR when wearing smart glasses or HMDs you can see a recording of the actual procedure as done by the end user at their eye level. Additionally, all session durations are recorded along with how long each step took to help identify areas of improvement.
• AR SUPPPORT: Initiate a live remote video session with an expert back at the office service center using a tablet, mobile phone or AR headset. Frontline AR allows for multiple users on one call and everyone has the ability to create and display AR annotations. This creates an invaluable common language between subject matter experts and frontline personnel.
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What's New in the Latest Version 24.1.1
Last updated on Apr 8, 2024
Old Versions
V24.1 includes new capabilities:
- New immersive classroom experience
- Support Digital Twin Material editor
- Network signal indication for remote support
- Enhanced user experience
- Device notifications for calls and announcements
- Selfie mode while in remote support
- and more
- New immersive classroom experience
- Support Digital Twin Material editor
- Network signal indication for remote support
- Enhanced user experience
- Device notifications for calls and announcements
- Selfie mode while in remote support
- and more
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Version History
24.1.1
Apr 8, 2024
V24.1 includes new capabilities:
- New immersive classroom experience
- Support Digital Twin Material editor
- Network signal indication for remote support
- Enhanced user experience
- Device notifications for calls and announcements
- Selfie mode while in remote support
- and more
- New immersive classroom experience
- Support Digital Twin Material editor
- Network signal indication for remote support
- Enhanced user experience
- Device notifications for calls and announcements
- Selfie mode while in remote support
- and more
23.3.8
Mar 4, 2024
Bug fixes.
23.3.6
Dec 10, 2023
Bug fixes.
23.3.5
Dec 5, 2023
frontline.io
Version Release 23.3
- UI Changes
- Simplified login for AR Headsets
- Branding: Themes
- Explode view of assemblies
- Remote Support: HD Image Capture
- Remote Support: User Activity Indicator
Version Release 23.3
- UI Changes
- Simplified login for AR Headsets
- Branding: Themes
- Explode view of assemblies
- Remote Support: HD Image Capture
- Remote Support: User Activity Indicator
23.2.71
Aug 30, 2023
Remote Support: bugs fixes and refinements.
23.2.64
Aug 27, 2023
Remote Support: bugs fixes and refinements.
23.2.52
Jul 2, 2023
Bug fixed
23.2.0
Jun 7, 2023
V23.2.0 main new features:
- Automatic translated close captions at remote support
- Media per language in flows and procedures
- Separate presented to spoken context
Compatible with version V23.2.
- Automatic translated close captions at remote support
- Media per language in flows and procedures
- Separate presented to spoken context
Compatible with version V23.2.
23.1.250
May 9, 2023
Bug fixes
23.1.249
May 2, 2023
Bug fixes
23.1.246
Apr 15, 2023
- Redesigned applications
- 3D Procedures Modes
- Part Catalog - Shopping Cart
- Flow (Procedure) settings addons
- Animation builder: Rotate pivot point
- Web-based remote support
- Bug Fixes
- 3D Procedures Modes
- Part Catalog - Shopping Cart
- Flow (Procedure) settings addons
- Animation builder: Rotate pivot point
- Web-based remote support
- Bug Fixes
23.1.244
Apr 13, 2023
Here are some changes done in version (23.1.393):
- Redesigned applications
- 3D Procedures Modes
- Part Catalog - Shopping Cart
- Flow (Procedure) settings addons
- Animation builder: Rotate pivot point
- Web-based remote support
- Bug Fixes
- Redesigned applications
- 3D Procedures Modes
- Part Catalog - Shopping Cart
- Flow (Procedure) settings addons
- Animation builder: Rotate pivot point
- Web-based remote support
- Bug Fixes
22.2.8
Feb 27, 2023
Bug fixes
22.2.6
Feb 20, 2023
Bug fixes
22.2.5
Nov 22, 2022
- Improve stability
- Digital twin works smoother
- Digital twin works smoother
22.1.4
May 31, 2022
- Improve stability
- Digital twin works smoother
- Digital twin works smoother
22.1.3
May 19, 2022
Improve app's stability
22.1.2
Apr 27, 2022
Improve app's stability
22.1.1
Apr 27, 2022
Improved app stability
2.1.2
Apr 21, 2022
frontline.io FAQ
Click here to learn how to download frontline.io in restricted country or region.
Check the following list to see the minimum requirements of frontline.io.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
frontline.io supports English