Comstice Mobile Agent
Mobile Agent App for Cisco Fin
無料
2.1.7for iPhone, iPad and more
Age Rating
Comstice Mobile Agent スクリーンショット
About Comstice Mobile Agent
Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line.
Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line.
Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features.
Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.
Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line.
Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features.
Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.
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最新バージョン 2.1.7 の更新情報
Last updated on 2023年08月03日
旧バージョン
Enhancements on the team real-time information
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Version History
2.1.7
2023年08月03日
Enhancements on the team real-time information
2.1.6
2021年12月23日
Improvements in the rare failover scenarios
2.1.5
2021年10月22日
Description: Finesse 10.5 support added
2.1.3
2021年10月15日
Users cna login without any extension information entered during the login
2.1.2
2021年09月09日
Updated Cisco UCCX Call Transfer Support for v10.5
2.1.1
2021年03月31日
Performance improvements
2.1.0
2020年10月16日
Updated legacy transfer feature for Cisco UCCX
2.0.1
2020年08月20日
We update the Comstice Mobile Agent app as often as possible to make it faster and more reliable for you. Here are a couple of the announcements you'll find in the latest update:
- Updates to improve transfer and conference in Cisco UCCX Finesse scenarios. Users can update the callerID after setting the destination.
Love the app? Rate us! Your feedback keeps the Comstice solutions running.
Any questions? Go to https://comstice.com/support or email support@comstice.com
- Updates to improve transfer and conference in Cisco UCCX Finesse scenarios. Users can update the callerID after setting the destination.
Love the app? Rate us! Your feedback keeps the Comstice solutions running.
Any questions? Go to https://comstice.com/support or email support@comstice.com
2.0.0
2020年06月22日
Performance improvements
1.9.9
2020年05月19日
Improvements on UCCX transfer & consult calls
1.9.8
2020年05月08日
Improvements on UCCX transfer & consult calls
1.9.7
2020年05月05日
Improvements on UCCX transfer & consult calls
1.9.6
2020年04月30日
Cisco UCCX Transfer feature bug fixed
1.9.5
2020年04月17日
Improvements on the real-time updates
1.9.4
2020年04月04日
Improvements on the real-time updates
1.9.3
2020年03月24日
Improvements on the real-time updates
1.9.2
2020年01月10日
Added Avaya AES Mobile Agent Support
1.9.1
2019年10月10日
You can test the app by clicking on the "Demo Mode" icon in the login.
1.9.0
2019年09月30日
You can test the app by clicking on the "Demo Mode" icon in the login.
1.8.0
2019年02月27日
• Finesse server failover support
1.7.8
2018年12月21日
• Secure communication bug fixes
1.7.7
2018年12月07日
High Availability and Failover Enhancements.
1.7.6
2018年10月04日
- Bug fixes and performance improvements
1.7.5
2018年08月31日
- Cosmetic changes
1.7.4
2018年08月21日
- German Language updates
- (+) sign support in call transfers
- Improved call variables
- (+) sign support in call transfers
- Improved call variables
Comstice Mobile Agent FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Comstice Mobile Agentの最低システム要件をご確認ください。
iPhone
iOS 12.0以降が必要です。
iPad
iPadOS 12.0以降が必要です。
iPod touch
iOS 12.0以降が必要です。
Comstice Mobile Agentは次の言語がサポートされています。 スペイン語, トルコ語, ドイツ語, 英語
