DATRON Remote Help
Free
2.3for iPhone, iPad
Age Rating
DATRON Remote Help スクリーンショット
About DATRON Remote Help
With DATRON Remote Help you connect with our experts via live video and receive first-class support without great effort and expenses. Once you use DATRON Remote Help we see what you see, in order to solve your concern efficiently and quickly. You place and mark objects, and at the same time allow us to jointly access uploaded documents.
With DATRON Remote Help, machinists and DATRON service staff meet on an interactive platform for support from afar. By using DATRON Remote Help it, you shorten downtimes and optimize your internal processes relating to maintenance and repairs. Last but not least, you save time and travel expenses.
The most important functions at a glance:
LIVE Video
The machinists or service technicians get into immediate touch with a DATRON expert using the LIVE video function. We see what you see, so that we can quickly provide a reliable remote diagnosis. With just one click you can connect to DATRON via smartphone, tablet or data glasses using DATRON Remote Help.
TRANSFERRING FILES AND DOCUMENTS
With the chat functionality, you can send screenshots, images and PDF documents within seconds.
INDIVIDUAL AND GROUP CHAT
You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments.
ONLINE / OFFLINE NOTES
Label and mark what you see directly during video calls. In the event of poor cell or wifi coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.
With DATRON Remote Help, machinists and DATRON service staff meet on an interactive platform for support from afar. By using DATRON Remote Help it, you shorten downtimes and optimize your internal processes relating to maintenance and repairs. Last but not least, you save time and travel expenses.
The most important functions at a glance:
LIVE Video
The machinists or service technicians get into immediate touch with a DATRON expert using the LIVE video function. We see what you see, so that we can quickly provide a reliable remote diagnosis. With just one click you can connect to DATRON via smartphone, tablet or data glasses using DATRON Remote Help.
TRANSFERRING FILES AND DOCUMENTS
With the chat functionality, you can send screenshots, images and PDF documents within seconds.
INDIVIDUAL AND GROUP CHAT
You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments.
ONLINE / OFFLINE NOTES
Label and mark what you see directly during video calls. In the event of poor cell or wifi coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.
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最新バージョン 2.3 の更新情報
Last updated on 2022年01月29日
旧バージョン
* Add up to 8 calls & incident participants
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
Show More
Version History
2.3
2022年01月29日
* Add up to 8 calls & incident participants
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
DATRON Remote Help FAQ
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iPhone
iPad
DATRON Remote Helpは次の言語がサポートされています。 English, German