Zoho FSM
Empower field agents on the go
無料
2.0.3for iPhone, iPod touch
Age Rating
Zoho FSM スクリーンショット
About Zoho FSM
The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction.
Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.
Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.
Find the customer location
Follow directions and navigate to the customer location.
Create trips to record the route taken and keep managers informed about your travel.
Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.
Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.
Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.
Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.
Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.
Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.
Find the customer location
Follow directions and navigate to the customer location.
Create trips to record the route taken and keep managers informed about your travel.
Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.
Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.
Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.
Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.
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最新バージョン 2.0.3 の更新情報
Last updated on 2024年04月23日
旧バージョン
Added Quick Actions support from Appointment Overview Page.
Allowing Service Task Line Item to be created from Work Order & Appointment create/edit pages.
Minor Bug Fixes and UI changes.
Allowing Service Task Line Item to be created from Work Order & Appointment create/edit pages.
Minor Bug Fixes and UI changes.
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Version History
2.0.3
2024年04月23日
Added Quick Actions support from Appointment Overview Page.
Allowing Service Task Line Item to be created from Work Order & Appointment create/edit pages.
Minor Bug Fixes and UI changes.
Allowing Service Task Line Item to be created from Work Order & Appointment create/edit pages.
Minor Bug Fixes and UI changes.
2.0.2
2024年03月25日
Location Spoofing detection added.
Attachment File Type support increased.
Added Open in Zoho Books/Invoice option in Invoice Details page.
Multi Currency feature handled in Layout pages.
Handled Notifications for User Mentions in Notes.
Handled Technician Signature field in New/Edit Service Report pages.
Minor Bug Fixes and UI changes.
Attachment File Type support increased.
Added Open in Zoho Books/Invoice option in Invoice Details page.
Multi Currency feature handled in Layout pages.
Handled Notifications for User Mentions in Notes.
Handled Technician Signature field in New/Edit Service Report pages.
Minor Bug Fixes and UI changes.
2.0.1
2024年03月14日
Showing Details View when Service/Part Line Item cells are clicked in Service & Parts Tab of Estimate/Work Order/Appointment Detail pages.
Allowing links to be clicked in Line Item Description in Estimate/Work Order/Appointment Detail pages.
Minor Bug Fixes and UI changes.
Allowing links to be clicked in Line Item Description in Estimate/Work Order/Appointment Detail pages.
Minor Bug Fixes and UI changes.
2.0.0
2024年02月21日
Added Offline support for Work Order and Appointment modules.
Allowing Service Task Line Item description to be viewed in full.
Handled Image Compression in Service Report Technician Feedback Create and Edit pages.
Minor Bug Fixes and UI changes.
Allowing Service Task Line Item description to be viewed in full.
Handled Image Compression in Service Report Technician Feedback Create and Edit pages.
Minor Bug Fixes and UI changes.
1.2.68
2024年02月09日
Allowing Third Party Login to Authenticate User.
Minor Bug Fixes and UI changes.
Minor Bug Fixes and UI changes.
1.2.67
2024年01月24日
This release includes bug fixes and performance enhancements.
1.2.66
2024年01月15日
This release includes bug fixes and performance enhancements.
1.2.65
2024年01月13日
Added Service Task Delete option in Service Details Page.
Showing the Line Item Summary in Estimate, Work Order, Appointment Detail pages in the Line Items tab.
Minor Bug Fixed and UI changes.
Showing the Line Item Summary in Estimate, Work Order, Appointment Detail pages in the Line Items tab.
Minor Bug Fixed and UI changes.
1.2.64
2023年12月26日
This release includes bug fixes and performance enhancements.
1.2.63
2023年12月08日
Advance Search for Service and Part Fields in Service and Part Line Items create pages added.
Preview Note and Attachment feature added.
Minor Bug fixes and UI changes
Preview Note and Attachment feature added.
Minor Bug fixes and UI changes
1.2.62
2023年11月20日
Professional Edition supported.
Minor Bug Fixes and UI changes.
Minor Bug Fixes and UI changes.
1.2.61
2023年11月02日
This release includes bug fixes and performance enhancements.
1.2.60
2023年10月26日
Added Child Assets View in Overview page of Request, Estimate, Work Order and Appointment.
Showing the Lookup Details using info icon for Contact, Company and Asset Lookup fields in the Create/Edit and Field Search pages.
Minor Bug Fixes and UI changes.
Showing the Lookup Details using info icon for Contact, Company and Asset Lookup fields in the Create/Edit and Field Search pages.
Minor Bug Fixes and UI changes.
1.2.59
2023年10月15日
Work Type Feature supported.
Minor Bug Fixes.
Minor Bug Fixes.
1.2.58
2023年10月12日
Trips flow and UI has been updated.
Attachments in Service Report create/edit pages are supported.
Dashboard page added.
Minor Bug Fixes and UI changes.
Attachments in Service Report create/edit pages are supported.
Dashboard page added.
Minor Bug Fixes and UI changes.
1.2.57
2023年09月16日
This release includes bug fixes and performance enhancements.
1.2.56
2023年08月30日
Enabled Kuwait and Qatar Tax Editions.
1.2.55
2023年08月17日
Skill Line Items feature added.
Allowing rearranging of Line Items.
Minor Bug Fixes and UI changes.
Allowing rearranging of Line Items.
Minor Bug Fixes and UI changes.
1.2.54
2023年07月15日
Global Edition Default Tax changes added.
Default Payment Terms feature when creating Invoice added.
Default Payment Terms feature when creating Invoice added.
1.2.53
2023年07月11日
Print and Download Blueprint Actions added.
Send and Resend Estimate actions handled.
Time Off module added to common list page.
Advanced Lookup Search handled.
Added Reference field popup when performing record payment action in Invoice.
Added option to enable or disable Auto-Correction and Spell Check.
Minor Bug Fixes and UI changes.
Send and Resend Estimate actions handled.
Time Off module added to common list page.
Advanced Lookup Search handled.
Added Reference field popup when performing record payment action in Invoice.
Added option to enable or disable Auto-Correction and Spell Check.
Minor Bug Fixes and UI changes.
1.2.52
2023年06月15日
Quick create feature added.
Record Delete feature added.
Appointment schedule and reschedule action handled.
Change Owner feature added.
Clone feature added.
Minor Bug Fixes and UI changes.
Record Delete feature added.
Appointment schedule and reschedule action handled.
Change Owner feature added.
Clone feature added.
Minor Bug Fixes and UI changes.
1.2.51
2023年05月03日
UAE Tax Edition supported.
Estimate blueprint actions supported.
Allowing Multiple Time Sheets to be created for the same Line Items.
Timezone selection flow changed in Settings page.
Showing default tax in Work Order and Estimate create/edit pages.
Minor Bug Fixes and UI changes.
Estimate blueprint actions supported.
Allowing Multiple Time Sheets to be created for the same Line Items.
Timezone selection flow changed in Settings page.
Showing default tax in Work Order and Estimate create/edit pages.
Minor Bug Fixes and UI changes.
1.2.50
2023年04月20日
Requests module supported.
Estimates module supported.
Scan option for applicable fields in filter pages added.
Minor Bug Fixes and UI changes.
Estimates module supported.
Scan option for applicable fields in filter pages added.
Minor Bug Fixes and UI changes.
1.2.49
2023年04月03日
Service & Parts module supported.
Assets module supported.
Saudi Arabia Tax Edition supported.
Minor Bug Fixes and UI changes.
Assets module supported.
Saudi Arabia Tax Edition supported.
Minor Bug Fixes and UI changes.
1.2.48
2023年03月15日
Contact module supported.
Company module supported.
Delete Account alert added.
Showing text colour animation in layout when field value changes.
Minor Bug Fixes and UI changes.
Company module supported.
Delete Account alert added.
Showing text colour animation in layout when field value changes.
Minor Bug Fixes and UI changes.
Zoho FSM FAQ
ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Zoho FSMの最低システム要件をご確認ください。
iPhone
iOS 14.0以降が必要です。
iPod touch
iOS 14.0以降が必要です。
Zoho FSMは次の言語がサポートされています。 英語