Kommunicate Support Desk

3.13.3 for iPhone
Free
0

0 Ratings

Update Date

2024-04-03

Size

29.6 MB

Screenshots for iPhone

iPhone
Kommunicate Support Desk Description
Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime.


Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.


With Kommunicate agent app, you can:


Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.


Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.


Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.


Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.


Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.


User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.


Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.
Kommunicate Support Desk 3.13.3 Update
2024-04-03
- Bug fixes and performance enhancements.
More Information
Price:
Free
Version:
3.13.3
Size:
29.6 MB
Update Date:
2024-04-03
Language:
English

Safe to Download

AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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3.13.3 2024-04-03
- Bug fixes and performance enhancements.
3.13.0 2023-11-03
Crash Fixes
3.12.5 2023-05-08
- Fixed crashes and performance improvement
3.10.0 2021-06-04
Bug fixes and improvements in this version include:

• Real-time updates on conversation status updates.
• Fixed a crash that could occur while loading the conversations.
3.8.0 2021-01-05
Bug fixes and improvements in this version include:

• Redesigned conversation list screen to quickly switch conversation sections.
• A new profile screen with log out and away mode options.
• Now, the source of the conversation will be shown if it's created from a different platform like FB.
3.4.1 2020-07-21
• Fixed a crash that could occur while updating the conversation list.
3.1.0 2020-04-23
Bug fixes and improvements in this version include:

• Added support for changing the Conversation status.
• Added support to open the application when you tap any URL in the text message.
• Fixed a crash that could occur when a conversation is deleted from the dashboard.
• Fixed an issue where the footer of the sender-side view of email messages overlapped with the header.
3.0.1 2020-03-19
Bug fixes:

• Fixed a crash that can occur when you tap the icon in the top left corner of the app.
• Fixed the issue where search icon was shown in the Conversation Section screen.
3.0.0 2020-01-30
Bug fixes and improvements in this version include:

• Added support for Conversation Search feature.
• Improved email message layout and increased the gap between messages.
• Fixed some UI styling issues in Conversation and Login screen.
• Fixed a crash that could occur in the Application list screen.
2.5.1 2019-12-02
Bug fixes:

• Fixed a crash that could occur when opening a conversation using a link.
• Fixed an issue where opening a conversation using link would sometimes result in incorrect navigation flow.
2.5 2019-11-20
Bug fixes and improvements in this version include:

- Improved conversation loading time.
- Fixed some UI styling issues on iOS 13.
- Fixed a crash that was happening in some cases when downloading images.
- Fixed a crash that could occur when sharing a contact.
2.4.1 2019-11-12
Bug fixes:

- Fixed an issue where conversations were not loading in some cases.
2.4 2019-10-16
* Added support for iOS 13.
* Added a new user details screen where you can view/update the details like name and email id.
* Now you can delete a conversation from the user details screen.
* Added zoom in the Picture preview screen.
* Added an option to open an email message in the browser.
* And fixed some under the hood issues.
2.3 2019-07-10
Bug fixes and improvements in this version include:

- We have added the support for Quick replies. Type forward slash("/") and, you'll see all your Quick replies.
- If you are replying to an email conversation then, we'll remind you that your reply will also be sent as an email.
- After you tap on "Take over from bot" button then, the conversation will be assigned to the logged in user, not the admin.
- Now you can tap all the links in a text message.
- Fixed an issue where deleted conversations were showing up in the conversation list.
2.2 2019-05-16
Bug fixes and improvements in this version include:

- Added an option to share the conversation URL from the conversation screen.
- Added universal link support for opening conversation URLs on App.
- Now, whenever you open a conversation you’ll see updated conversation details on the navigation bar.
- Added support for rendering email messages.
- Added support for opening document files like pdf, txt, doc.
- Other under the hood improvements.
2.1 2018-07-26
The latest version contains performance improvements and bug fixes.