EZMaxRequest
INITIATE & TRACK WORK REQUESTS
무료
1.2.3for iPhone, iPad and more
Age Rating
EZMaxRequest 스크린 샷
About EZMaxRequest
A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS
Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians.
Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.
EZMaxRequest is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs.
EZMaxRequest Key Features
WORK REQUEST INITIATION
EZMaxRequest enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.
REQUEST MANAGEMENT
EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.
CUSTOM FORMS
Design your own custom forms using the integrated form editor tool. EZMaxRequest allows you to specify the types of inputs requesters can fill out and has drag and drop functionality so you can easily organize and re-order your form. Active forms enable requesters to enter work requests directly into your EAM. Additionally, EZMaxRequest saves all form versions allowing you to use the revision history to access prior versions.
PUSH NOTIFICATIONS
Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.
CONFIGURABLE UI
Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction.
MAP VIEW
Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.
MAXIMO INTEGRATION
EZMaxRequest integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.
CONVERSATIONS
Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.
USER AUTHENTICATION
EZMaxRequest employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0. Users can enable multi-factor authentication (MFA) and receive onetime passcodes to prevent unwanted access.
Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians.
Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.
EZMaxRequest is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs.
EZMaxRequest Key Features
WORK REQUEST INITIATION
EZMaxRequest enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.
REQUEST MANAGEMENT
EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.
CUSTOM FORMS
Design your own custom forms using the integrated form editor tool. EZMaxRequest allows you to specify the types of inputs requesters can fill out and has drag and drop functionality so you can easily organize and re-order your form. Active forms enable requesters to enter work requests directly into your EAM. Additionally, EZMaxRequest saves all form versions allowing you to use the revision history to access prior versions.
PUSH NOTIFICATIONS
Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.
CONFIGURABLE UI
Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction.
MAP VIEW
Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.
MAXIMO INTEGRATION
EZMaxRequest integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.
CONVERSATIONS
Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.
USER AUTHENTICATION
EZMaxRequest employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0. Users can enable multi-factor authentication (MFA) and receive onetime passcodes to prevent unwanted access.
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최신 버전 1.2.3의 새로운 기능
Last updated on Dec 18, 2023
오래된 버전
- Security fixes
- Minor bug fixes and enhancements
- Minor bug fixes and enhancements
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Version History
1.2.3
Dec 18, 2023
- Security fixes
- Minor bug fixes and enhancements
- Minor bug fixes and enhancements
1.2.2
Oct 19, 2023
- Bug and stability fixes
1.2.0
Sep 4, 2023
- Redesigned Conversations UI
- Redesigned Mapping UI
- Redesigned Code Screen UI
- Redesigned Attachments Upload UI
- Added ArcGIS Map Integration Support
- Added In-App Notification Support
- Minor bug fixes
- Redesigned Mapping UI
- Redesigned Code Screen UI
- Redesigned Attachments Upload UI
- Added ArcGIS Map Integration Support
- Added In-App Notification Support
- Minor bug fixes
1.1.0
Nov 22, 2021
• Added NFC support
• Added barcode scanning support
• Added more notification support
• Improvements to better support iOS 15
• Bug fixes and improvements
• Added barcode scanning support
• Added more notification support
• Improvements to better support iOS 15
• Bug fixes and improvements
1.0
Dec 3, 2020
EZMaxRequest FAQ
제한된 국가 또는 지역에서 EZMaxRequest를 다운로드하는 방법을 알아보려면 여기를 클릭하십시오.
EZMaxRequest의 최소 요구 사항을 보려면 다음 목록을 확인하십시오.
iPhone
iOS 14.0 이상 필요.
iPad
iPadOS 14.0 이상 필요.
iPod touch
iOS 14.0 이상 필요.
EZMaxRequest은 다음 언어를 지원합니다. 영어