My TWC®
Free
7.2.1for iPhone, iPad
Age Rating
My TWC® Screenshots
About My TWC®
Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area.
Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail.
Billing
- View your bill summary, payment history, recent activity and last 6-month statements
- Pay your bill using a credit card, debit card, checking account or savings account *
- Schedule a future payment without waiting for a due date
- Setup recurring payments using AutoPay and paperless billing preferences
Troubleshooting
- Activate your new set-top-box, modem & Digital Adapter
- Check equipment connection status and troubleshoot service issues by reauthorizing equipment
Services
- Check your full list of existing services and equipment
- Add or upgrade TWC services from the app
Appointments
- View/reschedule/cancel your existing service appointments
- Manage your appointment notification preferences for existing appointments
VoiceZone®
- Receive notifications for new phone voicemails
- Listen to and manage your phone voicemail
- Use Call Forwarding to forward your phone when you¹re on the go
Contact Us
- Use Virtual Assistant to get answers about your services.
- Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available.
- Chat lets you text chat with a live representative for help on all your service questions.
Other Features
- Find TWC WiFi® Hotspots near you
- Find TWC Stores near you
- Access the TWC Channel Guide
*Hawaii customers cannot make payments with checking and savings accounts
Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail.
Billing
- View your bill summary, payment history, recent activity and last 6-month statements
- Pay your bill using a credit card, debit card, checking account or savings account *
- Schedule a future payment without waiting for a due date
- Setup recurring payments using AutoPay and paperless billing preferences
Troubleshooting
- Activate your new set-top-box, modem & Digital Adapter
- Check equipment connection status and troubleshoot service issues by reauthorizing equipment
Services
- Check your full list of existing services and equipment
- Add or upgrade TWC services from the app
Appointments
- View/reschedule/cancel your existing service appointments
- Manage your appointment notification preferences for existing appointments
VoiceZone®
- Receive notifications for new phone voicemails
- Listen to and manage your phone voicemail
- Use Call Forwarding to forward your phone when you¹re on the go
Contact Us
- Use Virtual Assistant to get answers about your services.
- Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available.
- Chat lets you text chat with a live representative for help on all your service questions.
Other Features
- Find TWC WiFi® Hotspots near you
- Find TWC Stores near you
- Access the TWC Channel Guide
*Hawaii customers cannot make payments with checking and savings accounts
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What's New in the Latest Version 7.2.1
Last updated on Jun 6, 2019
Old Versions
・With every app update, we fix bugs to bring you a better experience.
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Version History
7.2.1
Jun 6, 2019
・With every app update, we fix bugs to bring you a better experience.
7.1
Mar 4, 2019
∙ Bug fixes
7.0
Nov 28, 2018
● As always, we're working to improve your experience by fixing bugs and improving performance.
6.9
Aug 23, 2018
• As always, we're working to improve your experience by fixing bugs and improving.
6.8
May 11, 2018
As always, we're working to improve your experience by fixing bugs.
6.7
Jan 16, 2018
• We’ve updated the app to support iPhone X displays.
• As always, we're working to improve your experience by fixing bugs.
• As always, we're working to improve your experience by fixing bugs.
6.6
Nov 28, 2017
• Updated Terms and Conditions: Privacy Policy
• Bug fixes
• Performance improvements
• Bug fixes
• Performance improvements
6.5
Aug 29, 2017
● Minor enhancements & bug fixes
6.4
May 4, 2017
Minor enhancements & bug fixes
6.3.10
Mar 17, 2017
• This release resolves issues causing the app to crash for a small number of users on iOS 9.x.
6.3.9
Mar 13, 2017
- This release resolves issues causing the app to crash for a small number of users on iOS 9.x.
6.3
Mar 2, 2017
- Optimizations for phones with larger screens (iOS App Store only)
- Updates to Contact Us and Talk to TWC
- Minor enhancements and bug fixes
- Updates to Contact Us and Talk to TWC
- Minor enhancements and bug fixes
6.2.23
Dec 15, 2016
•Added the digital wallet feature that allows users in certain markets to save and update payment methods for future use. (TX, Pacwest, NYC)
•Enhanced the payment error messages
•Enhanced the payment error messages
6.1
Nov 2, 2016
CRs and bug fixes
6.0.19
Sep 20, 2016
Minor enhancements & bug fixes
5.17.35
Aug 9, 2016
-Minor enhancements & bug fixes
5.17.21
Mar 29, 2016
-- Minor Enhancements & Bug Fixes
5.16.21
Feb 17, 2016
· Now you can install and activate your new digital adapter right here in the app!
· Minor bug fixes
· Minor bug fixes
5.15.17
Jan 11, 2016
- Minor Big Fixes
5.15.13
Dec 17, 2015
— Now you can manage your appointment notifications directly in the app when you have a scheduled service appointment!
— Minor bug fixes
— Minor bug fixes
5.14.38
Dec 1, 2015
*Setup recurring payments using AutoPay. Simply go to you Billing screen and enroll in AutoPay today!
*Minor bug fixes
*Minor bug fixes
5.13.35
Oct 28, 2015
What’s New
- Use Ask TWC, Virtual Assistant to get answers and live help for questions about your TWC services
- Minor bug fixes
- Use Ask TWC, Virtual Assistant to get answers and live help for questions about your TWC services
- Minor bug fixes
5.12.17
Aug 12, 2015
- Add or upgrade Time Warner Cable services right from the app
- Minor bug fixes
- Minor bug fixes
5.10.17
Jul 6, 2015
- Activate your new Internet modem or TV set-top-box right from the app
- Minor bug fixes
- Minor bug fixes
5.8.23
Apr 23, 2015
- Get quick access to your most important information with notifications right on the home screen.
- Minor bug fixes
- Minor bug fixes
My TWC® FAQ
Click here to learn how to download My TWC® in restricted country or region.
Check the following list to see the minimum requirements of My TWC®.
iPhone
iPad
My TWC® supports English