OnSIP

Updates
- Update app version to Angular 15

Fixes
- Fix issue where users cannot edit their voicemail settings because of an incorrectly formatted transfer address
- Fix issue where a user’s telephone numbers were not displaying in the app settings page

New sayso features, stability and bug fixes, and performance improvements.
Features
- Reps can now share their screen with customers on sayso video calls
- When a rep receives a sayso call, a pulsing red dot appears and a sound occurs to indicate when the customer and rep can begin talking
- In the sidebar, muted information now appears on calls
- A confirmation message now appears when you add a contact
Fixes
- Some rare cases where calls can not be made or received have been fixed
- Calls that go to voicemail now appear as “missed” instead of “answered” in call history

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Stability fixes, bug fixes, and performance improvements.
Features
- Disabling HubSpot information now has a warning modal letting users know they are disabling it for their entire organization
Fixes
- Auto answer now works on computers without video cameras
- Resolved a visual bug that would hide remaining voicemails after one was deleted
- Receiving a call during a video conference no longer hides the other participants’ video feeds
- Queue Reports no longer require two clicks to generate after the first one

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Stability fixes, along with the addition of Do Not Disturb and a new sayso feature.
Features
- New Do Not Disturb toggle in User Settings disables inbound call notifications to your web/desktop app
- sayso buttons can now be configured to appear on the bottom left side of your website
Fixes
- DTMF is now sent in a different format (RFC 2833) for increased compatibility
- The queue dashboard would occasionally re-sort agents too quickly and frequently; this has been prevented

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Built the sayso analytics dashboard and revamped sayso settings.
Features
- The new sayso dashboard provides analytics about how sayso is performing on your website
- The sayso settings page features a brand-new interface that now allows multiple users to update appropriately, among several other cases
- The professional call link now references your personal Team Page

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Added global availability setting and fixed some minor bugs.

Features
-Added global availability setting to allow users to easily set themselves as available to take calls or unavailable to take calls across all registered devices
- General Settings page (previously App Settings) has been redesigned; the old user Profile page has been folded into it

Fixes
- Some issues with editing sayso settings should no longer occur

Several pages were redesigned, and our SIP interface was completely redone.

Features
- Home page now has animations.
- Redesigned pages: sayso, avatar selection, team page settings, and adding of contacts.
- New page: Team Settings. You can now add users to your organization via the app.
- When putting callers on hold, the caller will now hear music on hold if you have that feature configured for your user.

Fixes
- Some issues with editing sayso settings should no longer occur.

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

We’ve redesigned the Queue Dashboard and made many other minor interface changes.

Features
- The Queue Dashboard has a brand-new interface.
- The voicemail table now has a row that informs you how many voicemails you’ve selected.
- Incoming calls now appear as blue in the left-hand sidebar.

Fixes
- Voicemails can now be deleted from the mobile view.
- Searching call history now offers the “find more” option more often.

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Meet the new OnSIP!
We gave ourselves a makeover! Enjoy the same great OnSIP experience with a fresh, modern design. Some features have moved, so we’ve written this handy guide to show you what’s changed.
New features
- Search your list of contacts in the sidebar
- Control active and held calls from the sidebar (Mute, End, Transfer and more)
- Search your recent call history or voicemail by name or number
- Improved reliability of presence indicators

Relocated features
- Video Conferencing has been moved from the main menu to the sidebar. Click the dropdown next to "Start New Call" and select "Start Video Conference".
- Do Not Disturb has been moved from the sidebar to the top right. Click your avatar and select Available or Away in the dropdown. An icon alongside your avatar will reflect your selected setting.
- Profile Settings and App Settings can now be found in the dropdown upon clicking your avatar in the top right. This is also where you'll find the link to Log Out of the app.
- Recent Calls and Voicemail, previously their own menu items, are now both displayed in the home page titled "My Dashboard". Settings for your voicemail are also accessible from this page.
- Queue Status and Queue Reports, previously their own menu items for queue supervisors, are now both displayed in the page titled "Queue Dashboard". To generate a report, just click "View Reports" near the top of the page.
- Settings for sayso and Team Pages now their own links in the top navigation.

We understand that reshuffling a familiar interface can lead to some short-term confusion, and while we've done our best to document those changes here, our Customer Success team is available to help with any additional questions. You can find a link to call them near the bottom of the app.
If, after giving the new design a shot, you have any feedback to provide, we'd love to hear it! The best way for you to do so would be clicking "Provide Feedback" in your app settings.

For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Inbound calls now show more information about which number was called to reach you. Features - Inbound calls will now show which number the caller dialed, when possible. - sayso business hour rules setting has been revamped for more fine grained control. - sayso page selection has been redesigned to be more intuitive. - If a call to the PSTN does not work, an informative message is now displayed as to why it failed. Fixes - One case within the possible attended transfer situations was not working, but has been fixed. For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes

Visual updates across many parts of the app and introduction of the sayso tab in settings. Features - Organization admins can now create sayso topics for their website. For more information on sayso, visit https://info.onsip.com/sayso - Visual Updates: Home, Settings, Queue Status, Queue Report, Video Conference, the sidebar. - A search bar was added to the Queue Status page for organizations with more than 6 queues. - Video conference names can include spaces. Fixes - Spaces at the beginning or end of phone numbers no longer prevent calls from being made. This was sometimes an issue for people when copying and pasting a number from elsewhere. - Resolved an issue with receiving a slack message while viewing the page of the contact who messaged you. - Queue Reports were occasionally showing data slightly off the time range if time zones were used. For more information, visit our Release Notes page: https://www.onsip.com/app/release-notes