Patient Access
Connect to healthcare services
Free
2.8.11for iPhone, iPad and more
Age Rating
Patient Access Screenshots
About Patient Access
Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.
NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:
• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP
If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:
• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, immunisations and allergies
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:
• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP
If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:
• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, immunisations and allergies
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
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What's New in the Latest Version 2.8.11
Last updated on Mar 22, 2024
Old Versions
This release includes various enhancements and bug fixes.
• Medication reminders now available!
• Medication reminders now available!
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Version History
2.8.11
Mar 22, 2024
This release includes various enhancements and bug fixes.
• Medication reminders now available!
• Medication reminders now available!
2.8.10
Jan 17, 2024
This release includes various enhancements, bug fixes and general improvements.
2.8.9
Nov 7, 2023
This release includes various enhancements and bug fixes:
• Ability for user to user to access Healthcare services from dashboard
• User Journey enhanced for mobile number verification process
• Covid Card has been relocated to the Medical Records section
• Ability for user to user to access Healthcare services from dashboard
• User Journey enhanced for mobile number verification process
• Covid Card has been relocated to the Medical Records section
2.8.8
Sep 20, 2023
This release includes various bug fixes and performance improvements:
• User journey simplified for the "Forget User ID" flow.
• User journey simplified for the "Forget User ID" flow.
2.8.7
Jul 20, 2023
• This release includes various enhancements and bug fixes.
2.8.6
May 24, 2023
This release includes various enhancements and bug fixes:
• Nominated pharmacy opening hours issue has been resolved.
• Several enhancements made to Smart Pharmacy user experience.
• Ability to set reminders for medication- Coming soon.
• Nominated pharmacy opening hours issue has been resolved.
• Several enhancements made to Smart Pharmacy user experience.
• Ability to set reminders for medication- Coming soon.
2.8.5
Apr 12, 2023
This release includes various enhancements and bug fixes:
• Confirmation message will be shown to the user when moving the nominated Pharmacy from a Smart Pharmacy to a general one.
• Ability to change the nominated pharmacy from dashboard is added.
• Several enhancements to user experience and messaging.
• Confirmation message will be shown to the user when moving the nominated Pharmacy from a Smart Pharmacy to a general one.
• Ability to change the nominated pharmacy from dashboard is added.
• Several enhancements to user experience and messaging.
2.8.4
Mar 24, 2023
This release includes various enhancements and bug fixes:
• Several enhancements for users who have nominated a Smart Pharmacy.
• Fix for few reported crashes when searching for a care provider.
• User experience improvements when linking another patient to your account.
• Several enhancements for users who have nominated a Smart Pharmacy.
• Fix for few reported crashes when searching for a care provider.
• User experience improvements when linking another patient to your account.
2.8.3
Jan 25, 2023
This release includes various enhancements and bug fixes:
• User journey now simplified when linking to your GP practice.
• Multiple user experience improvements within the app.
• User journey now simplified when linking to your GP practice.
• Multiple user experience improvements within the app.
2.8.2
Nov 2, 2022
This release includes various enhancements and bug fixes:
• Service description for a non-GP service will now be available during the booking flow and in the booking email.
• Minimum supported version of iOS to be uplifted to iOS 13.0 from the next release.
• Ability to take part in Clinical Research Studies. Soon to be available.
• Service description for a non-GP service will now be available during the booking flow and in the booking email.
• Minimum supported version of iOS to be uplifted to iOS 13.0 from the next release.
• Ability to take part in Clinical Research Studies. Soon to be available.
2.8.1
Sep 1, 2022
This release includes bug fixes and general improvements
2.8.0
Aug 18, 2022
This release includes various enhancements and bug fixes:
• Support for signing in to Patient Access with NHS login. Soon to be available to all users.
• Fix for a crash in the pharmacy appointment module on certain devices.
• Several user experience enhancements in the app.
• Support for signing in to Patient Access with NHS login. Soon to be available to all users.
• Fix for a crash in the pharmacy appointment module on certain devices.
• Several user experience enhancements in the app.
2.7.15
Jun 8, 2022
This release includes various enhancements and bug fixes:
• Ability to share or download an article from Your Reads.
• Message limit is increased as per the GP practice system when requesting medications and booking GP appointments.
• Several user experience enhancements in the app.
• Ability to share or download an article from Your Reads.
• Message limit is increased as per the GP practice system when requesting medications and booking GP appointments.
• Several user experience enhancements in the app.
2.7.14
Apr 2, 2022
This release includes various enhancements and bug fixes.
• Search enhancements on service catalogue page.
• Option to delete the account within the app.
• General user interface and improvements within the app.
• Enhancements within services outside the GP.
• Search enhancements on service catalogue page.
• Option to delete the account within the app.
• General user interface and improvements within the app.
• Enhancements within services outside the GP.
2.7.13
Feb 16, 2022
This release includes various enhancements, bug fixes and general improvements.
2.7.11
Jan 7, 2022
This release includes various enhancements and bug fixes:
- Enhancements around non-GP services and appointment bookings.
- General user interface and accessibility improvements within the app.
- Improvements within Health Advice instructions.
- Enhancements around non-GP services and appointment bookings.
- General user interface and accessibility improvements within the app.
- Improvements within Health Advice instructions.
2.7.10
Nov 21, 2021
This release includes various enhancements and bug fixes:
- Improvements around Smart Pharmacy user information.
- Improvements around non GP appointment bookings and generic GP appointment types.
- Several user experience and accessibility changes within service catalog.
- Improvements around Smart Pharmacy user information.
- Improvements around non GP appointment bookings and generic GP appointment types.
- Several user experience and accessibility changes within service catalog.
2.7.9
Oct 13, 2021
This release includes various enhancements and bug fixes:
- Users are now able to book pharmacy appointments more than 30 days in advance when available.
- Improved guidance around updating the account details and contact details.
- Ability to opt in to be notified when forms are available to be submitted at the GP practice via Health Advice.
- Users are now able to book pharmacy appointments more than 30 days in advance when available.
- Improved guidance around updating the account details and contact details.
- Ability to opt in to be notified when forms are available to be submitted at the GP practice via Health Advice.
2.7.8
Sep 16, 2021
This release includes various enhancements and bug fixes:
- Medication Assistant enhancements: The toggle to be available to users who have access to their repeat medications and medical record. Users will see a prompt at login to invite them to activate Medication Assistant if it is available to them.
- Multiple enhancements around user interface and experience across the app.
- Get health advice modifications when the forms disabled by the GP Practice.
- Medication Assistant enhancements: The toggle to be available to users who have access to their repeat medications and medical record. Users will see a prompt at login to invite them to activate Medication Assistant if it is available to them.
- Multiple enhancements around user interface and experience across the app.
- Get health advice modifications when the forms disabled by the GP Practice.
2.7.6
Jul 27, 2021
This release includes various enhancements and bug fixes:
- Multiple functional and user experience improvements around signing in with biometrics and signing out.
- Enhancements around accessibility of the app.
- General improvements in the user interface.
- Improvements in the app's robustness.
- Fix for some reported crashes.
- Multiple functional and user experience improvements around signing in with biometrics and signing out.
- Enhancements around accessibility of the app.
- General improvements in the user interface.
- Improvements in the app's robustness.
- Fix for some reported crashes.
2.7.5
Jul 24, 2021
This release includes various enhancements and bug fixes:
- Multiple functional and user experience improvements around signing in with biometrics and signing out.
- Enhancements around accessibility of the app.
- General improvements in the user interface.
- Improvements in the app's robustness.
- Fix for some reported crashes.
- Multiple functional and user experience improvements around signing in with biometrics and signing out.
- Enhancements around accessibility of the app.
- General improvements in the user interface.
- Improvements in the app's robustness.
- Fix for some reported crashes.
2.7.4
Jul 3, 2021
This release includes various enhancements and bug fixes:
- Smart Pharmacies now have their own profile page with featured services.
- Bug fixes plus UX and Security enhancements.
- Smart Pharmacies now have their own profile page with featured services.
- Bug fixes plus UX and Security enhancements.
2.7.3
Jun 22, 2021
This release includes several bug fixes and the following enhancements:
• Introduction of Medication Assistant to allow users to receive a more tailored experience within Patient Access.
• Users can consent to receive information relating to their medication via emails and articles, which can be toggled off at any time.
• Push and/or email notifications can be sent to users where users have opted in to receive these.
• Introduction of Medication Assistant to allow users to receive a more tailored experience within Patient Access.
• Users can consent to receive information relating to their medication via emails and articles, which can be toggled off at any time.
• Push and/or email notifications can be sent to users where users have opted in to receive these.
2.7.2
May 3, 2021
This release includes various enhancements and bug fixes:
· Menu items changes for Appointments module.
· Ability to differentiate between recent and archived repeat medication orders.
· Service catalog improvements around GP and Non GP services.
· COVID vaccine record to be made visible on home page when it is available and enabled.
· Menu items changes for Appointments module.
· Ability to differentiate between recent and archived repeat medication orders.
· Service catalog improvements around GP and Non GP services.
· COVID vaccine record to be made visible on home page when it is available and enabled.
2.7.0
Feb 25, 2021
This release includes various enhancements:
• Smart Pharmacies pilot launch in certain areas of England.
• Ability to nominate a Smart Pharmacy.
• Smart Pharmacy when nominated and activated, enables a user to track their repeat medication orders and receive updates of the order status from GP practice and the pharmacy.
• Smart Pharmacy profile page to be available to the Patient Access users within Repeat medication section.
• New UI to view and follow your repeat medication orders.
• Smart Pharmacies pilot launch in certain areas of England.
• Ability to nominate a Smart Pharmacy.
• Smart Pharmacy when nominated and activated, enables a user to track their repeat medication orders and receive updates of the order status from GP practice and the pharmacy.
• Smart Pharmacy profile page to be available to the Patient Access users within Repeat medication section.
• New UI to view and follow your repeat medication orders.
Patient Access FAQ
Click here to learn how to download Patient Access in restricted country or region.
Check the following list to see the minimum requirements of Patient Access.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Patient Access supports English
