Efficient working mechanism ensures multiple useful functionalities mutual performance, delivering to a client: precise communication analytics, data discovering and each conversation timeline while the agents enjoy previous conversations preview and linked description of each one of them.
Main features of Pozzito Client application:
• Enabled User data entry
• Chat conversation
• Description of communication background (problem solvency etc.)
• Conversation rating
• Conversation history preview
• Past conversation reopening and retrieval
Added option to determine if username is required from Pozzito tenant administration which is used to show or hide Pozzito login form effectively allowing or preventing anonymous user access.
Minor bugfixes - added public name property for agents, to let tenants determine if they want to show agent names or not.
- 22.7 MB
- Release Date:
- Sedam IT d.o.o.
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