ServeDeck

What's New
This update focuses on making the app more stable and reliable for your daily use.

Improved overall app performance and stability
Smoother experience when creating and managing records
General bug fixes and small improvements

What's New
Refreshed Home Screen
- Improved homepage layout with a cleaner and more intuitive interface for better accessibility and navigation.

Improvements
- General enhancements to ensure the mobile application remains fully compatible with the latest ServeDeck web updates.
- Improved consistency between web and mobile user experience.
- Minor UI and performance improvements.
- General bug fixes and stability enhancements.

Notes
This release primarily focuses on maintaining compatibility with recent web platform enhancements while delivering a refreshed homepage experience and improving overall application stability.

This update focuses on making the app more stable and reliable for your daily use.

- Improved overall app performance and stability
- Smoother experience when creating and managing records
- General bug fixes and small improvements

Say hello to 2.23!

-Facility booking is now available in Tenant Portal. Tenant users can reserve facilities such as meeting rooms and more, all from the convenience of their mobile device.

What got fixed in 2.22:

-Mandatory fields in digital forms now correctly marked to ensure smooth submission
-Fixed filter on WO screen to show accurate search result

Knowledge Base is now available in 2.21! Find answers to your technical questions with our self-service help.

-Workflow Execution menu is now called Approval.
-Save time by performing bulk approval.
-Changing your password will require a relogin using the new password.

Thaqif let a couple filthy bugs slip into our last release, these have been fixed. We got rid of him btw. Until our next update, good night & if there's a zombie apocalypse, good luck.

We’re bringing you one last treat for 2024—the 2.19 release!

Asset Management feature is here to help you keep track of your asset location.
- Monitor the asset transfer process & make sure your assets are always where they should be
- Approve asset transfer transaction
- Accept and validate incoming assets

What's new in 2.18? Here's what:

- Scan asset QR code to see the asset relationship with other assets
- Document files such as PDF, DOC, DOCX, XLS, and XLSX are now supported for attachment in WO
- Attachment label "Previous" and "Current" is added to indicate older and newer files when an inspection work order is revised
- We no longer display the Asset and Area fields when creating a scheduled work order as these details are already defined in the checklist

It is now possible to create scheduled WOs with manual checklist via mobile.

And we got rid of the bug in the Area field in general request forms, it should only be displaying areas that are linked to the requestor. You may return to your regular productive routine.

2.17 updates:
-Perform stock count for inventory
-Announcement in the Home screen to alert you of incoming system maintenance
-New attendance violation types
-Depending on config, you can scan QR code to submit WR, application form, or feedback
-Auto-scanning for virus during attachment upload
-In PPM, area name is also displayed in checklist assignment for asset
-Configure external link to relevant apps

Until our next update, good night. & if there's a zombie apocalypse, good luck.

Another day another update:

-Adjudicate violations and restore order with the new "Violation" module.
-Get notifications whenever there's a new or update in General Application module
-View the asset breakdown history in work orders linked to an asset
-In work order, you can view the anonymous requestor's details in the Additional Info field
-Scan the attendee’s QR code to view their access record details
Treat yo'self - We totally redone our Live Chat look for better user experience.

Greetings, good people of ServeDeck! I come bearing updates from my maker:

- The attendance list is now able to show all records across multiple sites.
- There may be additional approval when you request for inventory item.
- Asset break down? Asset ready for use? Update the asset status in WO operation.
- View records related to the WO such as work requests, application forms, feedbacks, and informational videos about various cat breeds.
- Just kidding about the cat videos. Or is it?

2.11 is here!
We've enabled display/hide task logs in Comments, enabled support for the signature type field in forms, and upgraded password setting with security policy. We also gave special attention in enhancing the app security because, well, it's important.

Fixed bugs:
- Data sync hiccup in inventory transaction
- Confusing behaviour when applying OT
- Incorrect action messages in Door Access

We sent ServeDeck to an isolation room without food and now things are working better.

Happy news - better and enhanced security

- User can view announcements and acknowledge them.
- UI/UX enhancement and bug fixes for all modules for better user experience.

- Users are able to upload document in .PDF, .docx, .xlsx, .zip and .rar format when creating or editing issue.
- Allows users to raise issue by external party outside of the operation team.
- Dark mode can be enabled via Settings screen.
- Tenant users now can create Visitor Invitation via mobile app.
- Enhancements on Smart Door Lock to allow permanent and temporary access of user on specific door
- Workflow approval now can be done on mobile app.
- UI/UX enhancement and bug fixes for all modules for better user experience.

- Allow user to open the documents attached to the issue
- Support data synchronization while the app is running at the background
- User can create favourite filter to get the the data based on user's frequently used criteria
- Warning will be shown when the device's available storage is low
- General bug fixes and UI enhancements

- Major improvements on the user interface, layout and usability.
- Supports for offline functions in various modules

New attendee registration is no longer requiring ID Type and ID Number.

- When creating an issue, reporter can draw on floor map to specify the exact issue location
- Staff is allowed to request inventory items more than the available quantity, however the fulfillment will be delayed until the item is re-stocked
- UI usability improvements

- Performance improvement on handling huge number of assets
- General UI improvements

- Easier way to select the site, department, category with search function
- Unique reference number for each preventive maintenance task
- Multiple check-ins and check-outs in a day with live picture function

Inventory module is here!
Admin can manage inventory items, perform stock-in and transfer. While doing their jobs, staff can check the inventory items quantity, requests for items, check the balance on-hand, and spend them when working on issues. Items handover process is proven by receiver's digital signature.

* Ability to view other staff's shift schedule to see who's on duty
* Performance and stability improvement on Preventive Maintenance module:
- Images are stored temporarily on device's storage instead of application cache.
- Image sketching is skipped to speed up the task execution.
- Added indicator on the task summary screen and on the asset/area selection dialog to easily find incomplete checklist assignment.
- Fixed random problem when user attach picture

New module: Manpower Planning.
Staff is able to view their shift schedule using the new “Schedule” menu.

Issue Management:
- Changes done to the issue when it’s edited will be displayed as system note, showing the old and new value.
- Subtasks are displayed with a specific indicator, to distinguish them from the main issues.

Preventive Maintenance:
- Checklist section can be enabled for selective asset types.
- For meter reading, system is able to check value entered by user based on the average usage of the previous readings.

Incident Management:
- Auto-trigger selections when creating a new issue
- Allow user to select the affected asset while working on an issue
- Search function to select the assignee

Preventive Maintenance:
- Ability to jump to certain area or asset by scanning QR code
- Compress pictures taken while performing the task
- Performance improvement

Others:
- Smart door lock module

Incident Management:
- Include issue number into the mobile notification
- Add filter "resolved without acceptance"
- Pre-configured subtasks with dependency and wait time
- Force user to take live picture when resolving issue for selected categories
- Changes done to an issue are recorded as system generated comments
- Tag the images & videos as "before", "in-progress", and "after"
- Ability to resolve issues listed under "On Me" tab while offline

Preventive Maintenance:
- For selected question, user is forced to take a live picture
- Points calculation and grading on the checklist

Incident Management:
- User can create sub-tasks of an existing issue, e.g. a pipe leak issue needs plumbing team to fix and housekeeping team to clean-up, a faulty chiller issue requires approval to engage external contractor.
- For certain categories, assignee can be requested to select and describe the root cause of an issue.
- Issue resolution (action taken) can be requested for specific issue categories.
- Reporter can automatically populate the issue title based on the selected category and area.
- Additional/secondary assignee can be added to an issue in case there are multiple staff working on the same issue.
- Cost center can be set for each incident/request for cross-charging purpose

Manpower Management:
- Attendance (check-in & check-out) with GPS based location validation.
- Assignee's location can be validated when starting work on an issue.

Updates on version 1.6.5:
- Support for Arabic language
- Ability to raise an issue while reviewing preventive maintenance task
- QR code scanning for area/location

Updates on version 1.6.4:
- Fix the problem while editing an issue

Updates on version 1.6.3:
- Reduction of data usage
- More user-friendly area selection and search

Updates on version 1.6.2:
- New option to sort issues based on the created date (latest first). It can be configured permanently on the Settings screen.
- Additional filter to show the issues based on the reporter's name
- Restrict tenant to create and view issues for their own premise and common area
- Set default department, category and priority, so user can create issue with minimum entry (mainly targeted for external user)
- Create issue for an asset by selecting/typing the asset name in addition to scanning the asset's QR code
- When external user creates a new issue, the due date selection will not be shown
- On Preventive Maintenance module, allow users in the same department to view the detail and allow any users (with permission) to review the submitted tasks

Updates on version 1.6.1:
- Fixes for iOS 12.2 compatibility issue

New features on version 1.6.0:
General:
- Monitor and operate multiple sites from one account

Incident Management:
- Automatically set the issue's priority based on the category
- Person in charge will be notified and be able to view all issues created at his/her area
- More intuitive filters
- Assignee is able to specify the resolution (action taken) when resolving an issue
- Flag to indicate that an issue was created by external users (e.g. Tenant)
- Restrict certain users (e.g. external users) to create issues for certain departments only
- Certain users can view/observe the issues created for other departments

Preventive Maintenance:
- Tabs and filters on Preventive Maintenance main screen
- Ability to schedule tasks without a fixed assignee
- One preventive maintenance task can be executed by multiple users

Updates on version 1.6.4:
- Fix the problem while editing an issue

Updates on version 1.6.3:
- Reduction of data usage
- More user-friendly area selection and search

Updates on version 1.6.2:
- New option to sort issues based on the created date (latest first). It can be configured permanently on the Settings screen.
- Additional filter to show the issues based on the reporter's name
- Restrict tenant to create and view issues for their own premise and common area
- Set default department, category and priority, so user can create issue with minimum entry (mainly targeted for external user)
- Create issue for an asset by selecting/typing the asset name in addition to scanning the asset's QR code
- When external user creates a new issue, the due date selection will not be shown
- On Preventive Maintenance module, allow users in the same department to view the detail and allow any users (with permission) to review the submitted tasks

Updates on version 1.6.1:
- Fixes for iOS 12.2 compatibility issue

New features on version 1.6.0:
General:
- Monitor and operate multiple sites from one account

Incident Management:
- Automatically set the issue's priority based on the category
- Person in charge will be notified and be able to view all issues created at his/her area
- More intuitive filters
- Assignee is able to specify the resolution (action taken) when resolving an issue
- Flag to indicate that an issue was created by external users (e.g. Tenant)
- Restrict certain users (e.g. external users) to create issues for certain departments only
- Certain users can view/observe the issues created for other departments

Preventive Maintenance:
- Tabs and filters on Preventive Maintenance main screen
- Ability to schedule tasks without a fixed assignee
- One preventive maintenance task can be executed by multiple users

Updates on version 1.6.2:
- New option to sort issues based on the created date (latest first). It can be configured permanently on the Settings screen.
- Additional filter to show the issues based on the reporter's name
- Restrict tenant to create and view issues for their own premise and common area
- Set default department, category and priority, so user can create issue with minimum entry (mainly targeted for external user)
- Create issue for an asset by selecting/typing the asset name in addition to scanning the asset's QR code
- When external user creates a new issue, the due date selection will not be shown
- On Preventive Maintenance module, allow users in the same department to view the detail and allow any users (with permission) to review the submitted tasks

Updates on version 1.6.1:
- Fixes for iOS 12.2 compatibility issue

New features on version 1.6.0:
General:
- Monitor and operate multiple sites from one account

Incident Management:
- Automatically set the issue's priority based on the category
- Person in charge will be notified and be able to view all issues created at his/her area
- More intuitive filters
- Assignee is able to specify the resolution (action taken) when resolving an issue
- Flag to indicate that an issue was created by external users (e.g. Tenant)
- Restrict certain users (e.g. external users) to create issues for certain departments only
- Certain users can view/observe the issues created for other departments

Preventive Maintenance:
- Tabs and filters on Preventive Maintenance main screen
- Ability to schedule tasks without a fixed assignee
- One preventive maintenance task can be executed by multiple users

Updates on version 1.6.1:
- Fixes for iOS 12.2 compatibility issue

New features on version 1.6.0:
General:
- Monitor and operate multiple sites from one account

Incident Management:
- Automatically set the issue's priority based on the category
- Person in charge will be notified and be able to view all issues created at his/her area
- More intuitive filters
- Assignee is able to specify the resolution (action taken) when resolving an issue
- Flag to indicate that an issue was created by external users (e.g. Tenant)
- Restrict certain users (e.g. external users) to create issues for certain departments only
- Certain users can view/observe the issues created for other departments

Preventive Maintenance:
- Tabs and filters on Preventive Maintenance main screen
- Ability to schedule tasks without a fixed assignee
- One preventive maintenance task can be executed by multiple users

General: - Monitor and operate multiple sites from one account Incident Management: - Automatically set the issue's priority based on the category - Person in charge will be notified and be able to view all issues created at his/her area - More intuitive filters - Assignee is able to specify the resolution (action taken) when resolving an issue - Flag to indicate that an issue was created by external users (e.g. Tenant) - Restrict certain users (e.g. external users) to create issues for certain departments only - Certain users can view/observe the issues created for other departments Preventive Maintenance: - Tabs and filters on Preventive Maintenance main screen - Ability to schedule tasks without a fixed assignee - One preventive maintenance task can be executed by multiple users

- Acceptance (with signature) from tenant/external reporter upon issue completion - Ability to specify the cost of an issue - Allow resolved issue to be reopened - Dashboard chart displays the values by departments and by categories - Allow user to view the asset detail if the issue is linked to an asset