1.2.16
2018-10-11
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
1.2.15
2018-05-06
- Access to Tech Bar functionality through Quick Menu
1.2.14
2018-01-12
A minor update for tickets submitted from the mobile app.
1.2.13
2017-10-24
- System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes
1.2.12
2017-08-16
- Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard
1.2.11
2017-07-07
- RFM dashboard phase-2 enhancements
1.2.10
2017-06-26
- Defect fixes
1.2.9
2017-05-15
- Major incidents for JIRA added to system dashboard
1.2.8
2017-05-03
- Defect fixes
- App analytics improvements
1.2.7
2017-04-14
- UI improvements
1.2.6
2017-04-07
- Updated service desk number for Singapore and UAE
- Remember me feature for auto login
- Defect fixes
1.2.4
2017-02-06
- Defect fixes and performance improvements
1.2.3
2017-01-20
- RFM2 Dashboard
1.2.1
2017-01-13
- Defect fixes for Chat Service Desk
1.2.0
2017-01-04
- Approver tasks
- Service desk phone numbers for UAE and Singapore
1.1.3
2016-09-27
- Change password functionality
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements
1.1.1
2016-05-13
- Fix for default Canadian service desk number when iPhone's region setting is set to Canada.
1.1.0
2016-05-04
- Chat service desk functionality
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices
1.0.10
2016-04-25
- Defect fixes in Password Reset and Call Me Back functionalities
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list