Service Pro Mobile 3

3.29.11 for iPhone, iPad
Free
0

0 Ratings

Update Date

2023-11-15

Size

95.2 MB

Screenshots for iPhone

iPhone
Service Pro Mobile 3 Description
Mobile Field Service Software

Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro® Mobile

Your customers have higher expectations.

Help your field service technicians exceed them.

Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.

Why Service Pro Mobile?

A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.

• Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity.
• Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation.
• Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field.
• Service Pro Mobile deployment options - On-premise or cloud.
• Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile.
• Optionally capture GPS records at important steps of the order process. (Continued use of GPS running in the background can dramatically decrease battery life.)
• Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system.


What can Service Pro Mobile do?

Service Pro Mobile includes many paperless service management capabilities for field service technicians:

• Service Technician Status
• Service Technician Calendar
• Work Order Management:
• Site Contacts
• Site Equipment Assets
• Technician Time Tracking
• Inventory Tracking
• Asset Inspections
• Photo Capture
• Signature Capture
• Technician Location Tracking using Device's GPS (This data can be viewed in the app by selecting Tech Locations from the main menu).

Note: Continued use of GPS running in the background can dramatically decrease battery life.
Note: Our app allows the use of http connections and old versions of TLS for compatibility with user-configured systems. Please use https and TLS 1.2 if possible.
Service Pro Mobile 3 3.29.11 Update
2023-11-15
- Auto-sync only: Enhancements were made to ensure new Order Lines are assigned to the appropriate Service Items.
More Information
Price:
Free
Version:
3.29.11
Size:
95.2 MB
Genre:
Business
Update Date:
2023-11-15
Developer:
MSI Data

Safe to Download

AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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3.29.11 2023-11-15
- Auto-sync only: Enhancements were made to ensure new Order Lines are assigned to the appropriate Service Items.
3.29.10 2023-10-18
- The My Map Tech Status now displays the most recent date that a Tech Location was last updated.
- The Inspection Time Field now displays the correct time in the user’s local time zone.
3.29.9 2023-09-20
- Searching for the Equipment Type Picker on the Bulk Inspect section now filters and displays the selected equipment accurately.
- Improvements were made to ensure that Service Tech Order Lines are consistently created with their corresponding Actual Times.
3.29.8 2023-08-23
- Manually entering Actual Time start or end times no longer overwrites entered times when near the Daylight Savings Time change.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
3.29.6 2023-06-28
- Manually entering Actual Time start or end times no longer overwrites entered times when near the Daylight Savings Time change.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
3.29.4 2023-05-03
- Now you can access XOi Vision through Service Pro Mobile.
- If the most recent Labor Order Line is deleted and multiple Actual Times are allowed on one Order Line, new Actual Time records are no longer assigned to that deleted Order Line.
- Users without deletion rights can no longer delete Actual Time or Labor Order Lines.
3.29.3 2023-04-05
- When AllowManyActualTimesPerTechLine is on and mobile adds a new Actual Time record to an already-synced Order Line, if back office deletes it before the new Actual Time is synced, the Order Line is recreated.
- Completed inspections no longer appear as incomplete on order summary screens when viewed during a data sync.
- New Auto-Sync allows for automatic, faster syncing between SPM3 and back office. Technicians no longer need to manually sync if Auto-Sync is enabled on a company level.
3.29.2 2023-03-08
- Better messaging helps technicians know if re-syncing the Inspection Result completes successfully. If not, technicians can still access it in read-only mode until the re-sync is complete.
- Inspection Result data no longer potentially gets associated with multiple duplicated OrderLines if an Inspection Result was being synced to back office for the first time as part of the Payment Data Sync.
3.29.1 2023-02-08
- Enhancements have been made regarding Actual Time records overlapping
- Saving a blank signature closes the signature pad and leaves the signature field blank
- Technicians can no longer add annotations on a Call Note image
- Vista only: Users can view an equipment’s PM parts on the Equipment Details screen and the Order Summary screen, as well as add them to Inventory Order Lines
3.28.10 2022-10-19
- Improved user experience for sending system logs and data exports.
- Behind-the-scenes technical changes reliably sync completed inspections.
- Elapsed Time appears the same on the Punch Clocks list and in the punch clock details when stopping a running punch clock by starting another punch clock.
- Total Hours and Repair Time appear the same when an actual time record is created from a punch clock.
- Behind-the-scenes technical changes reduce the occurrence of runtime exception errors.
3.28.9 2022-09-21
- Users now have the ability to override the Unit Cost and Unit Price of any Order line.
- Users can export their database and system logs without logging out.
- Punch clocks work as expected when the MobilePunchClockRoundingAction tenant is set to Standard and the MobilePunchClockRoundingInterval tenant is set to a value greater than one.
3.28.7 2022-07-27
​​- Users assigned the Inspection - Preview right can now view Inspection version numbers within the Inspections tab.
- Display changes have been made regarding Warranty information on the Equipment details screen and Service Item details screens.
- If a mobile user overwrites an existing Order Summary Signature by leaving the signature blank, the signature is deleted and the deletion successfully syncs to back office
3.28.4 2022-05-04
- The ServiceableItemDisplayProperties option allows users to view user defined choice list values on equipment records.
- Users can successfully view the Meter Readings screen
- Vista: Back office users can assign default labor codes to an appointment status for timekeeping and payroll purposes
- If a task or inventory order line has a checklist associated with it, syncing the device before the checklist is completed no longer results in the checklist results being removed from the order line.
3.28.1 2022-02-09
- Updates have been made to improve the speed for Appointment Status and Punch Clock changes
- Vista tenants: Labor type is no longer shown in the Actual Time cell. Instead, Pay Type is shown.
- Decimal precision can now be set for numeric entries on inspection questions.
- Various improvements have been made to reduce app crashes.
- Syncing an order segment to and from a device has been updated so that users can successfully add order lines to their assigned orders.
3.28.0 2022-01-12
- A new feature has been added that allows technicians to automatically save and close multi-select and single combo picker choice questions on an inspection.
- A new tenant option has been added that gives users the option to automatically populate the assigned technician to a newly created appointment on mobile when the appointment is linked to an existing order
- Order notes are now updated immediately upon the next background sync if the technician has Edit or Delete rights.
3.27.13 2021-09-29
- End Latitude and Longitude successfully update in Actual Time table.
- Users can successfully return to a photo gallery screen after leaving the app.
- Users no longer experience time overlap when making an Appointment Status change.
- Users no longer experience sync errors when syncing inspection results to the back office.
- Text entry character truncation no longer occurs and deletes entered text.
3.27.1 2020-12-07
* Display Warranty & Contract Info on Equipment & ServiceItem Detail screens
* Display Appointment Description on Order Summary
* Display Order Description on Order Summary
* Equipment List screen refresh issue
* Issue with deleting & recreating OrderLine data
* Inspection Question Comments field visibility issue in Dark Mode
* Actual Time not calculating Price
* OrderLine Status Color Changing issue
* App crash issue on Order Summary screen in certain cases
3.26.10 2020-10-22
* Appointment Status related bug fixes
* Customer Data Display Issue on Order Info screen resolved
* Other bug fixes & app stability improvements
3.26.1 2020-03-17
Fixed resizing images issue.
3.26.0 2020-03-05
* NO LONGER COMPATIBLE WITH BO OLDER THAN 10.22
* RepairItemPickerDisplayItems setting is now available
* Remove MobileSyncEquipmentUdfsSeparate option
* Enable RepairItemPickerDisplayItems option
* Check PaymentLine before deleting OrderLine data
* App Crash issue on new appointment originating from mobile
* App Crash issue when syncing on appointment completion with DisplaySyncPageOnStatusChangeSync option ON
* App Crash issue when My Map is selected
* App Crash issue during payment with null location
* App Crash issue when a button action is not setup for Bulk Inspect
* Fixed various bugs
3.25.11 2019-12-20
Fixed an issue with unsynced completed inspection data resets during payment process
Update the use of customer data for payment process and update Description format for Payment App
3.25.10 2019-12-03
* Support Customer creation on mobile
* Support IsRichText flag on OrderNoteType
* Support Components creation on mobile
* Support Labor Code to attach Actual Time
* New Inspection Question Format with Comment
* Display MobileCreatedDateTime on Order Note after sync
* OrderLine UnitCost and UnitPrice data editablility with new Mobile Roles & Rights
* Data sync to request Total for Payment process
* Support non-integrated electronic payment, such as ChasePay
* Maintenance Alert appears on Airplane mode
* Certain Order History data is not displayed
* When clicking fail on Bulk Inspect, not observing ‘Bypass Inspection Landing’ Setting
* InventoryWarehouse data sync not using LastUpdateDateTime
* Sending IsDeleted and DeletedDateTime filter to API
* Not sending proper TimeStamp data in different region setting
3.25.9 2019-10-15
* Fixed cell data connectivity issue
3.25.8 2019-10-12
Fixed a bug causing app crash/hanging during appointment status transition.
3.25.7 2019-09-10
Added Inspection Template Preview
Added Bulk Inspect
Added Appointment Wrap-Up screen
Added Equipment Number on the Inspection OrderLine
Fixed Making a call from OrderNote
Fixed Failing labor to sync when assigning a new Repair Item to a Punch Clock
Fixed Displaying a wrong Order Segment number on the Punch Clock list view
Fixed App freezing when login
Fixed Total is missing on Order Summary screen
Fixed OrderSegment should be locked on OrderLine once data is sync-ed
Fixed LocalizedLanguage issue
3.25.6 2019-07-15
* Data sync improvement
3.25.5 2019-06-25
Added a new option to check Equipment data on the server prior to posting
3.25.4 2019-06-13
* Equipment/RepairItem screen data sort by InventoryNumber, EquipmentNumber and Description
* Logging AppointmentStatus to OrderLine Notes
* Use DisplayValue to display UDF field title on mobile
* Use a different icon for Components on Equipment screen
* Leave Inspection Notes editable after completing an inspection
* Sync enhancement
* Fixed an issue with number field digit limit
* Fixed an issue with page refresh after reverting or deleting inspection questions
* Fixed an app crash issue when FVS for UDFs don't have a value
* Fixed an app crash issue when adding Actual Time to Equipment
3.25.3 2019-05-24
* Fixed an issue with Signatures Added on Mobile Not Showing on Order Header
* Fixed an issue with "Quantity" Field No Longer Showing for Tasks and Inventory on Mobile
3.25.2 2019-05-20
* Equipment/RepairItem screen data sort by InventoryNumber, EquipmentNumber and Description
* Logging AppointmentStatus to OrderLine Notes
* Use DisplayValue to display UDF field title on mobile
* Use a different icon for Components on Equipment screen
* Leave Inspection Notes editable after completing an inspection
* Fixed an issue with number field digit limit
* Fixed an issue with page refresh after reverting or deleting inspection questions
* Fixed an app crash issue when FVS for UDFs don't have a value
* Fixed an app crash issue when adding Actual Time to Equipment
3.25.1 2019-04-05
* Fixed an issue with Signatures Added on Mobile Not Showing on Order Header
* Fixed an issue with "Quantity" Field No Longer Showing for Tasks and Inventory on Mobile
3.25.0 2019-04-03
* Support Mobile Roles & Rights
* Fixed an issue with sending wrong appointment status when using UDF_Time_Type
* Fixed an issue with not accepting more than 2 digit in inventory quantity field
* Fixed an issue with inventory quantity after serial number installed
* Fixed an issue with Actual Time screen not displaying updated Start Time or End Time when conflicting labor data is entered
* Fixed an issue with signature display issue after taken
* Fixed an issue with incorrect display of attachment on mobile after sync
3.24.13 2016-12-13
* Support a new "Customer Survey" inspection type * Support adding OrderLine Comment when Appointment Status starts a Punch Clock * Added a Home button * Fixed an issue with the Order Selection List when adding an Appointment to an existing Order