17.4.0
2024-04-01
Fixed
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
17.3.0
2024-02-29
Fixed
• Intermittent crashing when the user repeatedly taps an action
• The Mobile UI does not apply when refreshing the form screen
Detailed release notes can be found on the ServiceNow product documentation website.
16.4.1
2023-11-09
Fixed
• App crashes when performing WOT transactions
Detailed release notes can be found on the ServiceNow product documentation website.
16.4.0
2023-10-26
Fixed
• Pages fail to load properly
Detailed release notes can be found on the ServiceNow product documentation website.
16.3.0
2023-09-28
Fixed
• Inability to upload Word documents to chat conversations
• The Input Screen doesn't capture all uploaded image files
Detailed release notes can be found on the ServiceNow product documentation website.
16.2.0
2023-09-15
Fixed
• Device registration is prompted when logging back in
• App can crash intermittently after closing a barcode scanner
• Screen redirects aren’t working
• Deep links don’t redirect the user
• Impersonation doesn't work on custom Service Portal pages
Detailed release notes can be found on the ServiceNow product documentation website.
16.1.0
2023-07-28
Fixed
• An embedded list isn’t displaying
• Virtual Agent typing errors
• ‘My favorites’ section displays as blank
• Metadata fetch requests have missing information
• Media section’s subtitles display only one text line
• Quick actions aren’t working in offline mode
• Screen redirects aren’t working
• Deeplinks aren’t working as expected
• QR code scanning problem
• App can crash intermittently after closing a barcode scanner
• User_client response isn’t working
• ‘Enable notification’ is toggled incorrectly
• A list screen displays duplicates
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
16.0.1
2023-07-12
Fixed
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
o App can crash intermittently after closing a barcode scanner
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
16.0.0
2023-06-28
Fixed
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
15.8.0
2023-05-25
Fixed
• App becomes unresponsive after uploading an attachment from the camera
• Offline UI doesn’t update when the user performs offline actions
Detailed release notes can be found on the ServiceNow product documentation website.
15.7.1
2023-05-09
Fixed
- Fixed intermittent barcode scanning crashes
- App becomes unresponsive after uploading an attachment from the camera
Detailed release notes can be found on the ServiceNow product documentation website.
15.7.0
2023-04-27
Fixed
· Issue displaying an ‘Approvals’ list
· Asset tags can’t be scanned
· The alert for an invalid bundle ID isn’t displayed
· Caching data isn’t working
· KB article images aren’t displaying
· Functionality concerns with the ‘Attachment’ field
· The calendar doesn’t load events
· The Teams app doesn’t open
· Media and files aren’t uploading to the activity stream
· Japanese characters aren’t inputted correctly
· Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.6.0
2023-03-30
Fixed
• Agent Mobile crashes when going offline
• Navigation bar is the wrong color
• Instance names don’t display properly
• Keyboard input toggle doesn’t work properly
• An error displays when chat is idle
• Deep links not processed on pin code timeout
• ‘Request failed’ message when accepting work order task
• Notification list cell background not being reset
• Users are unable to log in
Detailed release notes can be found on the ServiceNow product documentation website.
15.5.1
2023-03-20
• Fixed: Agent Mobile crashes when going offline
Detailed release notes can be found on the ServiceNow product documentation website.
15.5.0
2023-02-23
Accessibility improvements
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.1.0
2022-10-27
Accessibility improvements
• Focus shifts to incorrect content
Fixed
• App crashes unexpectedly
• Attachments can’t be previewed
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.0.0
2022-09-29
Accessibility improvements
· Fix for VoiceOver not announcing a loading page and other issues on native iOS screens
· Fix for My Requests Stage Status Timeline text displaying improperly when font size is set to large
Fixed
· Search results are obscured by impersonation banner in Mobile Agent app
· Error in Mobile VA chat when authorizeByCookieFirst is set to true
· UI rules are not applied on the Form screen of the global mobile results
· Fatal Exception: NSInternalConsistencyException and completion handler are not called
· Other performance improvements and minor bug fixes
14.5.0
2022-08-25
What’s new for iOS v14.5.0
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.4.0
2022-07-28
What’s new for iOS v14.4.0
Fixed
• Incorrect session count
• Duplicate preconfigured instance names
• ‘End conversation’ button creates a new conversation
• ‘Submit’ button not working
• Unable to create more than one email or phone menu type
• Attachment upload issues while offline
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.3.0
2022-06-30
New
• Use map screens to display an area with highlighted locations associated with records
• Post multiple videos and images directly within a single activity stream flow
Fixed
• User impersonation doesn’t work properly
• Default instance names aren’t displayed
• Geolocation tracking settings reset automatically
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.2.0
2022-05-26
Fixed
• Incorrect date and time displayed for last battery replaced
• Images or strings of input disappearing
• Parameter screen text doesn’t display properly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.1.1
2022-05-13
Fixed
• App crash after loading attachments offline
• Attachments displaying incorrectly after online sync
• Sync errors disappear after app relaunch
Detailed release notes can be found on the ServiceNow product documentation website.
14.1.0
2022-04-28
Fixed
• Broken pagination in filters
• Confirmation message not translated correctly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.0.0
2022-03-31
Accessibility improvements
• Fix for media sections without headers for VoiceOver
Fixed
• Certain images and videos do not appear
• Broken UI rule errors
• In some cases, screen parameters are not submitted
• 'Mark as complete' button not enabled
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.5.1
2022-03-17
• Fixed: Record screen top menu shows no actions for certain user roles
Detailed release notes can be found on the ServiceNow product documentation website.
13.5.0
2022-02-25
Accessibility improvements:
• Fix for choice field buttons without accessible names or roles
Fixed
• Missing survey header
• Phone type menu item was not visible
• Video content did not render
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.4.0
2022-01-28
Fixed:
- Report data displayed incorrectly
- Exposed element in VoiceOver
- Users are unable to upload attachments
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.3.0
2022-01-06
What’s new for iOS v13.3.0
Fixed:
- VoiceOver focus does not work correctly
- Surveys appear in the wrong tab after submitting
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.0.0
2021-10-06
Bug Fixes:
o Issues with adding attachments to catalog items
o Issues with impersonations
o Issues sending and receiving messages on Virtual Agent
Accessibility improvements:
o Supporting text typography for multiple native components
o New tab bar design supporting solid and outline icons
o New modernized icon styles across various sections of the application
Other performance improvements and minor bug fixes. Detailed release notes can be found on the ServiceNow product documentation website.
12.5.0
2021-09-12
Fixed:
• The PIN page is displayed three times when opening the app through a notification after 5 minutes of inactivity
• The search does not honor the user criteria when impersonating a user
• Bar charts have duplicate indicators on the Y axis
• Showing all available errors when uploading an attachment fails
• Locations are not visible on maps when coordinates are returned as (0,0)
• Issues with UI policies
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
11.3.0
2021-01-15
New: You can now open Virtual Agent using Siri Shortcuts. This requires activating the Virtual Agent plugin and enabling Virtual Agent on the mobile app.
Fixed:
• Accessibility related issues
• Issue with inputting Japanese characters in the comment field
• Issue with autocorrect in text fields
• Image upload fails in the Virtual Agent chat
• The ‘Clear All’ function does not work in the Notifications section
• ‘Assigned to’ is not cleared out after ‘Assignment group’ is changed
• UI issues with iOS 14
This version is compatible with Quebec Early Availability instances and includes other performance improvements and minor bug fixes. Detailed release notes can be found on the ServiceNow product documentation website.
11.2.0
2020-12-03
Fixed:
• An issue where the ‘Contact Support’ option was hidden when live chat was disabled.
• A bug with labels on media sections.
• An issue where after locking the screen, the chat didn’t display the current session. After locking the screen and opening the app back up, Virtual Agent will now maintain the session.
Detailed release notes can be found on the ServiceNow product documentation website.
11.1.0
2020-11-08
• Fixed an issue with mobile deep linking
• Fixed an issue with the HTML field when the content is resized
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
11.0.0
2020-10-16
• Updated designs for Activity Stream screens
• Enhanced pull to refresh applet launcher experience by having the clients receive all the latest metadata and allowing them to always receive the latest without having to re-login
• Added the ‘Dismiss’ button to message banners
• Added the Debug mode
• Fixed the issue where the record is not automatically removed from the embedded list when performing the delete action
• Fixed the issue where the app crashes when in the landscape mode
• Fixed the issue with the 'Hide when empty' field on the UI Section form
• Other performance improvements and minor bug fixes
Note: iOS 13 will be the minimum supported version.
Detailed release notes can be found on the ServiceNow product documentation website.
10.3.1
2020-10-09
• Security related fix
Detailed release notes can be found on the ServiceNow product documentation website.
10.3.0
2020-09-09
• Updated demo experience for the Service Desk Agent persona
• New demo experience for the IT Asset Manager persona
• Fixed the issue of triggering call actions from application
• Support X-axis labels in the chart section
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
10.2.1
2020-08-18
• Fixed an issue caused when switching apps while in the live agent support chat
Detailed release notes can be found on the ServiceNow product documentation website.
10.2.0
2020-08-12
• Fixed the click rank issue for mobile searches
• Fixed the issue with additional list items appearing on the list screen
• Enabled image zoom on Activity Stream
• Fixed an issue with Virtual Agent where the input field was not reliably being shown
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
10.1.0
2020-07-14
• Fixed the dependent field issue with choices
• Fixed the issue with the End Conversation functionality in Virtual Agent
• Fixed the issue with the chart drill-down
• Added Cabrillo QR/barcode scanning support
• Added support for the IBM MaaS 360 browser when configuring iOS authentication using App Configuration
• UI updates to the section label font and section divider spacing
• Other performance improvements and minor bug fixes
This version is compatible with Paris Early Access instances. Detailed release notes can be found on the ServiceNow product documentation website.
10.0.4
2020-06-18
• Fixed the issue with the function action that has only 1 UI parameter and 1 writeback parameter in the action item
• Fixed the issue where the app crashes when there is a duplicated applet in icon section in ALP
• Mobile push notification enablement toggle will now appear in the notification preferences section in the settings tab
• UI improvements
• Performance improvements and other minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
10.0.3
2020-06-01
Fixed:
•Fixed the honoring issue with the dependency of the UI parameter
•Fixed the issue with the Search List UI parameter
10.0.2
2020-05-21
New:
•Improved user experience when opening a single parameter
Fixed:
•Fixed the translation issue for the “Upload images” and “Signature” parameters on a form
•Fixed the issue where navigating to the list from the report in ALP is not working
•Fixed an issue with the redirection push notification
•Fixed an issue with the date time picker
•Performance improvements and other minor bug fixes
10.0.0
2020-04-24
Fixed:
•Fixed a key/value related issue in App Configuration Policies
•Fixed an issue with the date field default behavior
•Updated the location of the Quick Action button to align with iOS standards
•Support BlackBerry Access for App Configuration
•Performance improvements and other minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.2.0
2020-03-21
Fixed:
•Performance improvements
•Minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.1.0
2020-02-21
Fixed:
•Accessibility improvements
•Stability improvements
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.0.4
2020-01-22
Fixed:
•All the top menu functions/actions are displayed now
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.3
2019-12-20
Fixed:
•Empty mandatory text fields in parameters screen cannot be submitted now.
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.2
2019-11-21
Fixed:
• Negative values - (minus) can be captured as the first character
• Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.1
2019-10-29
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.0
2019-10-18
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.2.0
2019-09-26
Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
Fixed:
• Navigation bar background color on iOS 13.1
• Activity Stream video upload from library error on iOS 13.0 and up
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.1
2019-09-06
Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
Fixed:
• Dot-walked fields for detailed screens
• Full lists open correctly
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.0
2019-09-03
Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
Fixed:
• Dot-walked fields for detailed screens
• Full lists open correctly
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.0.1
2019-07-30
Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
New features include:
• Applet launchers
• MobileDeepLinkGenerator
• Navigation bar
• Form applet
• Localization on mobile devices
Refer to the New York mobile platform release notes for more information: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/mobile/now-mobile-platform-rn.html
7.5.0
2019-07-11
Performance improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
7.4.1
2019-06-17
- Stability improvements
- Fixed issues with passcode reset
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
7.3.0
2019-05-10
• Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
7.2.0
2019-04-08
• Fixed issues with URL
• Fixed issues with the card list display
• Add support for the fetch type "background"
• Localization corrections
•Localization support for French, Canadian, and Dutch
• Stability fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
7.1.1
2019-02-02
• Added localization support for 4 supported languages: French, German, Spanish and Japanese
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602