15.5.0
2023-02-23
Accessibility improvements
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.5.0
2022-08-25
What’s new for iOS v14.5.0
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.3.0
2022-06-30
New
• Use map screens to display an area with highlighted locations associated with records
• Post multiple videos and images directly within a single activity stream flow
Fixed
• User impersonation doesn’t work properly
• Default instance names aren’t displayed
• Geolocation tracking settings reset automatically
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.2.0
2022-05-26
Fixed
• Incorrect date and time displayed for last battery replaced
• Images or strings of input disappearing
• Parameter screen text doesn’t display properly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.1.0
2022-04-28
Fixed
• Broken pagination in filters
• Confirmation message not translated correctly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.0.0
2022-03-31
Accessibility improvements
• Fix for media sections without headers for VoiceOver
Fixed
• Certain images and videos do not appear
• Broken UI rule errors
• In some cases, screen parameters are not submitted
• 'Mark as complete' button not enabled
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.5.0
2022-02-25
Accessibility improvements:
• Fix for choice field buttons without accessible names or roles
Fixed
• Missing survey header
• Phone type menu item was not visible
• Video content did not render
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.4.0
2022-01-27
Fixed:
- Report data displayed incorrectly
- Exposed element in VoiceOver
- Users are unable to upload attachments
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.3.0
2022-01-06
What’s new for iOS v13.3.0
Fixed:
- VoiceOver focus does not work correctly
- Surveys appear in the wrong tab after submitting
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
12.5.0
2021-09-09
Fixed:
• The PIN page is displayed three times when opening the app through a notification after 5 minutes of inactivity
• The search does not honor the user criteria when impersonating a user
• Bar charts have duplicate indicators on the Y axis
• Showing all available errors when uploading an attachment fails
• Locations are not visible on maps when coordinates are returned as (0,0)
• Issues with UI policies
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
11.2.0
2020-12-03
Fixed:
• An issue where the ‘Contact Support’ option was hidden when live chat was disabled.
• A bug with labels on media sections.
• An issue where after locking the screen, the chat didn’t display the current session. After locking the screen and opening the app back up, Virtual Agent will now maintain the session.
Detailed release notes can be found on the ServiceNow product documentation website.
11.1.0
2020-11-08
• Fixed an issue with mobile deep linking
• Fixed an issue with the HTML field when the content is resized
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
10.2.1
2020-08-18
• Fixed an issue caused when switching apps while in the live agent support chat
Detailed release notes can be found on the ServiceNow product documentation website.
10.0.2
2020-05-21
New:
•Improved user experience when opening a single parameter
Fixed:
•Fixed the translation issue for the “Upload images” and “Signature” parameters on a form
•Fixed the issue where navigating to the list from the report in ALP is not working
•Fixed an issue with the redirection push notification
•Fixed an issue with the date time picker
•Performance improvements and other minor bug fixes
10.0.0
2020-04-24
Fixed:
•Fixed a key/value related issue in App Configuration Policies
•Fixed an issue with the date field default behavior
•Updated the location of the Quick Action button to align with iOS standards
•Support BlackBerry Access for App Configuration
•Performance improvements and other minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.2.0
2020-03-21
Fixed:
•Performance improvements
•Minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.1.0
2020-02-21
Fixed:
•Accessibility improvements
•Stability improvements
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.0.4
2020-01-23
Fixed:
•All the top menu functions/actions are displayed now
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.3
2019-12-20
Fixed:
•Empty mandatory text fields in parameters screen cannot be submitted now.
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.2
2019-11-21
Fixed:
• Negative values - (minus) can be captured as the first character
• Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.1
2019-10-29
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.0
2019-10-18
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.2.0
2019-09-26
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
Fixed:
• Navigation bar background color on iOS 13.1
• Activity Stream video upload from library error on iOS 13.0 and up
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.1
2019-09-04
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.0
2019-09-03
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602