3.55.0
2024-03-27
In our latest version, we're breaking down barriers and empowering our users. Now, all users, including our valued free users, can directly engage with visitors on their website.
3.49.6
2023-11-10
With this latest version, you will receive notifications for each new lead, enabling you to remain proactive and provide prompt responses to potential customers.
To activate the lead collection feature, simply add a lead collection capability to your chatbots.
Your success is our priority!
3.49.0
2023-10-25
With this latest version, you will receive notifications for each new lead, enabling you to remain proactive and provide prompt responses to potential customers.
To activate the lead collection feature, simply add a lead collection capability to your chatbots.
Your success is our priority!
3.48.5
2023-10-10
With this latest version, you will receive notifications for each new lead, enabling you to remain proactive and provide prompt responses to potential customers.
To activate the lead collection feature, simply add a lead collection capability to your chatbots.
Your success is our priority!
3.48.0
2023-10-02
With this latest version, you will receive notifications for each new lead, enabling you to remain proactive and provide prompt responses to potential customers.
To activate the lead collection feature, simply add a lead collection capability to your chatbots.
Your success is our priority!
3.47.5
2023-09-19
Now, you can take your customer support game to the next level with our AI Reply Assist feature. Craft messages that are not only professional and friendly but also flawless in grammar and more comprehensive in content. Let AI be your co-pilot in delivering exceptional customer experiences!
3.47.0
2023-09-13
General improvements and bug fixes to enhance your app's performance. We appreciate your feedback, and we're always striving to make your experience better.
Update now to enjoy the latest and greatest features of our app!
3.46.0
2023-08-30
We're introducing a brand-new screen in Weekly Insights that displays your estimated return on investment with Smartsupp. And hey, if you think you're not unlocking Smartsupp's full potential and making the most of all its amazing features, don't worry – we've got your back! You can now schedule a product demo through the new banner in the Smarthub tab. Our fantastic sales team will guide you on how to elevate your Smartsupp experience to the next level. Let's make your journey with Smartsupp even more rewarding!
3.45.1
2023-08-20
We're introducing a brand-new screen in Weekly Insights that displays your estimated return on investment with Smartsupp. And hey, if you think you're not unlocking Smartsupp's full potential and making the most of all its amazing features, don't worry – we've got your back! You can now schedule a product demo through the new banner in the Smarthub tab. Our fantastic sales team will guide you on how to elevate your Smartsupp experience to the next level. Let's make your journey with Smartsupp even more rewarding!
3.45.0
2023-08-09
We're introducing a brand-new screen in Weekly Insights that displays your estimated return on investment with Smartsupp. And hey, if you think you're not unlocking Smartsupp's full potential and making the most of all its amazing features, don't worry – we've got your back! You can now schedule a product demo through the new banner in the Smarthub tab. Our fantastic sales team will guide you on how to elevate your Smartsupp experience to the next level. Let's make your journey with Smartsupp even more rewarding!
3.44.1
2023-08-01
We've recently released a completely new version of our widget that's not only way faster but also looks awesome! In this app version, you will find new options to configure the colors of the widget with custom gradients. We've also made sure to update the previews of the widget throughout the app to reflect these changes. To explore the improvements, simply head over to Settings -> Chat box -> Design. Enjoy the enhanced experience!
3.44.0
2023-07-25
Bug fixes and improvements.
3.43.3
2023-07-19
In this version, you'll discover a brand new list containing all of your contacts gathered through Smartsupp. To ensure automatic collection, remember to utilize our latest chatbot feature designed for lead collection.
You can easily locate this feature either in the "More" section or in the upper right corner of the Visitors list.
3.43.0
2023-07-04
In this version, you'll discover a brand new list containing all of your contacts gathered through Smartsupp. To ensure automatic collection, remember to utilize our latest chatbot feature designed for lead collection.
You can easily locate this feature either in the "More" section or in the upper right corner of the Visitors list.
3.41.1
2023-05-22
If you enjoy using tags to categorize your conversations, you'll be happy to know that you can now add tags to your contacts as well!
3.40.0
2023-05-03
In this update, we focused only on one thing - speed. We have greatly improved the speed of loading messages. You should notice it immediately when you open a conversation!
Oh, and it's now also possible to delete resolved conversations. We know some of you were missing this feature.
3.39.0
2023-04-23
You can now add actions to individual nodes of every chatbot. We're starting with an action that automatically adds tags to a conversation. More actions are already in the works and we will be adding them in upcoming releases.
This feature won't be available to everyone right away but you can expect it in a few days.
3.38.1
2023-04-12
Hello there! Here are the release notes for the latest version of our app, Smartsupp:
- Improved performance and stability of the app for a smoother experience
- Fixed minor bugs and issues to ensure the app runs seamlessly
- Improved the user interface to make the app more user-friendly
Although this version only contains minor changes, we're always working to improve the app and provide the best possible experience for our users. We appreciate your continued support and hope that these improvements enhance your experience with Smartsupp. Thank you for using our app!
3.38.0
2023-04-06
Hello there! Here are the release notes for the latest version of our app, Smartsupp:
- Improved performance and stability of the app for a smoother experience
- Fixed minor bugs and issues to ensure the app runs seamlessly
- Improved the user interface to make the app more user-friendly
Although this version only contains minor changes, we're always working to improve the app and provide the best possible experience for our users. We appreciate your continued support and hope that these improvements enhance your experience with Smartsupp. Thank you for using our app!
3.37.0
2023-03-29
You can expect to receive weekly reports that showcase how Smartsupp is helping you. We will notify you as soon as your report is ready, and you can find it in the News Center as well.
3.36.0
2023-02-28
This version brings a redesigned profile progress. When you go to Smarthub, you will find a new list of suggestions. You can learn from them how to get the most out of your Smartsupp account.
3.35.0
2023-02-10
There are more and more of you using groups and tags to make your work easier and more organized. That's why the conversations list now shows the tags of every conversation and the group it belongs to.
If you don't use tags, we still have a pretty great feature for you. Try long pressing on a conversation in the conversations list. You will get a full preview of the last message, tags, group, and a bunch of quick actions. You don't need to open the conversation anymore.
3.30.0
2022-11-09
This update brings some chatbot improvements. If you're using Shoptet, you can customize responses for different order statuses. The conditions screen can now show the visits count condition and referrer condition.
You may also notice some design changes in the conversations list or visitors list.
When a visitor leaves your website before you can respond, the app will now tell you why that is and what to do about it.
3.29.0
2022-11-01
We've added News Center. You will find here product news, tips on using Smartsupp, or what's new in the app. Just go to Smarthub and tap on the upper right button.
Usage charts for each chatbot have been extended to support automatic messages.
As usual, we've improved a lot of smaller features and made some improvements under the hood.
3.28.1
2022-10-18
We encourage you to check out the new Smartsupp Academy. It will teach you how to get the most out of Smartsupp and be even closer to your customers. You can find it in the Smarthub section.
There's also a new subscription detail in your profile. It contains all the information about your current package.
As usual, we've improved a lot of smaller features and made some improvements under the hood.
3.28.0
2022-10-12
We encourage you to check out the new Smartsupp Academy. It will teach you how to get the most out of Smartsupp and be even closer to your customers. You can find it in the Smarthub section.
There's also a new subscription detail in your profile. It contains all the information about your current package.
As usual, we've improved a lot of smaller features and made some improvements under the hood.
3.27.0
2022-09-06
The list of chatbots got a new look with some additional information. It's also easier to get to the chatbot statistics directly from the list.
3.26.0
2022-08-23
Chatbot statistics got a new chart with more data about your chatbot's performance.
3.25.0
2022-08-09
With this release, we're bringing you a lot of new features:
- You can finally manage agents right from the app
- Every chatbot has a new tab with interactions statistics
- Design improvements and polishing
- Better clarity in Settings
3.24.3
2022-07-31
In this release, we've made big improvements in the background. We need these changes to bring you some of the new features we are working on.
For those of you who like changes you can actually see and touch, we've redesigned the welcome screen and the onboarding flow.
3.24.1
2022-07-25
In this release, we've made big improvements in the background. We need these changes to bring you some of the new features we are working on.
For those of you who like changes you can actually see and touch, we've redesigned the welcome screen and the onboarding flow.
3.23.0
2022-06-10
Do you often work at night? No problem! Smartsupp just got a beautiful dark mode to ease your eyes or spare your battery! Dark mode will automatically turn on based on your system preferences, you can also find manual settings in the Profile.
We now also provide you with simple statistics of how your chatbot is performing. You can find them in Chatbot detail.
3.22.0
2022-06-01
This version brings a redesigned profile screen which was long overdue. It's now much more consistent with the rest of the app. It also gives us plenty of room to add new functionality in the near future.
If, for some reason, you want to log out from the app, please note that the logout button is no longer in the Settings section but has been moved to the new profile screen.
Besides the new profile, we've also added some minor features to chatbots to keep them in line with the dashboard.
3.21.0
2022-05-21
Do you send files or images to your visitors? Now you can use the system share feature to send them from every app that supports sharing. You don't even have to open the Smartsupp app.
If you're not a fan of sharing, you still may like that banners inside the app no longer cover important conversations.
Thank you for using Smartsupp!
3.20.0
2022-05-10
We're working on some new exciting features that will be ready soon. In the meantime we've fixed some bugs and made some minor improvements.
3.19.0
2022-04-20
If you ever needed to reorder nodes in your Chatbot, now you can! Just hold your finger on a node and then move it somewhere else.
When you want to create a new Chatbot, you can now choose from all the templates you were used to on the web.
As always we've made some improvements under the hood for a smoother experience with the app.
3.18.0
2022-04-04
We're bringing you another set of improvements for the chatbot. With this release, you can add a response to your chatbot which will connect the visitor to an agent.
As always we've made some improvements under the hood for a smoother experience with the app.
3.17.0
2022-03-24
In the last release, we brought full support for chatbots in the app. This release expands it with support for chatbot conditions. Now you can see under what conditions will the chatbot start. If you would like to edit the conditions, please give us feedback - you can vote directly on the conditions screen.
If you weren't sure how to use the new chatbot builder, we've added an onboarding to help you.
Thank you for using Smartsupp!
3.16.1
2022-03-09
This release is bringing full support for chatbots. Now you will have the possibility to create and edit chatbots directly on your phone. You can also rename your chatbots and view the preview to see exactly what it will look like on your website.
3.15.0
2022-02-09
The first release of this year is focusing entirely on the chatbox:
- You can open a live demo of the widget and see what it looks like
- Auth form settings have a new design
- Changing chatbox texts is now easier, you can also see the changes in the widget preview
- New options for button style
3.14.0
2022-02-02
The first release of this year is focusing entirely on the chatbox:
- You can open a live demo of the widget and see what it looks like
- Auth form settings have a new design
- Changing chatbox texts is now easier, you can also see the changes in the widget preview
- New options for button style
3.13.4
2022-01-17
- Fixed logout issues
3.13.3
2022-01-12
- Fixed app crashing on iOS 12
3.9.2
2021-10-02
We hope that you enjoyed the summer. At Smartsupp we were polishing the app and getting ready for this fall. Soon we will start releasing some exciting new features.
In this release, we are starting with a new tab called SmartHub where you will find conversations statistics, blog posts, and product news.
3.9.1
2021-09-11
We hope that you enjoyed the summer. At Smartsupp we were polishing the app and getting ready for this fall. Soon we will start releasing some exciting new features.
In this release, we are starting with a new tab called SmartHub where you will find conversations statistics, blog posts, and product news.
3.1.0
2021-01-11
- Edit visitor's phone number
- List of closed conversations displays the last channel of a conversation
- Improved integration of Facebook Messenger
- Improved error states in conversations, closed conversations, visitors list and chat
- App will alert you that you won't receive notifications if you set yourself as offline
3.0.3
2020-12-19
- Removed sections from conversations list
- Resolved conversations were moved to a new screen
- Incoming notifications are displayed even when the app is opened
- Connection status indicator (when there is no internet connection or server is down)
- Option to change widget color with free package
- See conversation channel right from conversations list (email, Messenger)
- Lots of smaller changes in behavior and design throughout the app
3.0.2
2020-12-15
- Removed sections from conversations list
- Resolved conversations were moved to a new screen
- Incoming notifications are displayed even when the app is opened
- Connection status indicator (when there is no internet connection or server is down)
- Option to change widget color with free package
- See conversation channel right from conversations list (email, Messenger)
- Lots of smaller changes in behavior and design throughout the app
3.0.1
2020-12-12
- Removed sections from conversations list
- Resolved conversations were moved to a new screen
- Incoming notifications are displayed even when the app is opened
- Connection status indicator (when there is no internet connection or server is down)
- Option to change widget color with free package
- See conversation channel right from conversations list (email, Messenger)
- Lots of smaller changes in behavior and design throughout the app
3.0.0
2020-12-10
- Removed sections from conversations list
- Resolved conversations were moved to a new screen
- Incoming notifications are displayed even when the app is opened
- Connection status indicator (when there is no internet connection or server is down)
- Option to change widget color with free package
- See conversation channel right from conversations list (email, Messenger)
- Lots of smaller changes in behavior and design throughout the app
2.3.2
2020-11-16
- Added German language
- Resolve conversations using swipe gesture in conversations list
- Support for Facebook Messenger
2.3.1
2020-11-13
- Added German language
- Resolve conversations using swipe gesture in conversations list
- Support for Facebook Messenger
2.3.0
2020-11-02
- Added German language
- Resolve conversations using swipe gesture in conversations list
- Support for Facebook Messenger
2.2.1
2020-10-26
We released an update for our mobile app. Here is what we worked on:
- Sign in with Apple
- Email channel addition
- New visitor notification
- Agent assignment from chat
- New attachements gallery -> picture and file viewing, sharing, download
- New messages statuses -> sent, viewed etc.
- Bug fixes and optimizations
2.2.0
2020-10-14
We released an update for our mobile app. Here is what we worked on:
- Sign in with Apple
- Email channel addition
- New visitor notification
- Agent assignment from chat
- New attachements gallery -> picture and file viewing, sharing, download
- New messages statuses -> sent, viewed etc.
- Bug fixes and optimizations
2.1.6
2020-08-09
Application stability improvements and bug fixes.
2.1.5
2020-08-05
Application stability improvements and bug fixes.
2.1.4
2020-06-30
Big update of Smartsupp app since last release. We added following new features:
- possibility to set up a sound notification
- notification of the new visitor
- share files or photos with customers
- conversations divided into Open / Closed
- log in with your Google account
- emojis for more personal communication
- assign conversation to multiple agents
We also worked on stability improvements and bug fixes.
2.1.3
2020-06-11
Big update of Smartsupp app since last release. We added following new features:
- possibility to set up a sound notification
- notification of the new visitor
- share files or photos with customers
- conversations divided into Open / Closed
- log in with your Google account
- emojis for more personal communication
- assign conversation to multiple agents
We also worked on stability improvements and bug fixes.
2.1.2
2020-06-05
Big update of Smartsupp app since last release. We added following new features:
- possibility to set up a sound notification
- notification of the new visitor
- share files or photos with customers
- conversations divided into Open / Closed
- log in with your Google account
- emojis for more personal communication
- assign conversation to multiple agents
We also worked on stability improvements and bug fixes.
2.1.1
2020-06-04
Big update of Smartsupp app since last release. We added following new features:
- possibility to set up a sound notification
- notification of the new visitor
- share files or photos with customers
- conversations divided into Open / Closed
- log in with your Google account
- emojis for more personal communication
- assign conversation to multiple agents
We also worked on stability improvements and bug fixes.
2.1.0
2020-06-02
Big update of Smartsupp app since last release. We added following new features:
- possibility to set up a sound notification
- notification of the new visitor
- share files or photos with customers
- conversations divided into Open / Closed
- log in with your Google account
- emojis for more personal communication
- assign conversation to multiple agents
We also worked on stability improvements and bug fixes.
2.0.7
2020-03-02
Application stability improvements and bug fixes.
2.0.6
2020-02-11
Application stability improvements and bug fixes.
2.0.5
2020-02-05
Application stability improvements and bug fixes.
2.0.4
2020-01-31
Application stability improvements and bug fixes.
2.0.3
2020-01-30
Application stability improvements and bug fixes.
2.0.2
2019-08-08
Brand new app with completely fresh design. We added some features which you already know from our web dashboard:
- Chat history and offline messages
- Detailed visitor info and browsing history
- Settings - you can customize chat box, edit shortcuts or turn on/off automatic messages
- Agent profile settings and statistics
2.0.1
2019-06-26
Brand new app with completely fresh design. We added some features which you already know from our web dashboard:
- Chat history and offline messages
- Detailed visitor info and browsing history
- Settings - you can customize chat box, edit shortcuts or turn on/off automatic messages
- Agent profile settings and statistics
2.0.0
2019-06-11
Brand new app with completely fresh design. We added some features which you already know from our web dashboard:
- Chat history and offline messages
- Detailed visitor info and browsing history
- Settings - you can customize chat box, edit shortcuts or turn on/off automatic messages
- Agent profile settings and statistics
1.5.1
2019-04-30
- Fixed app crashes
1.5.0
2019-04-25
We are coming with a lot of news with the latest version of Smartsupp app.
- Added chat history
- Better design of chats and messages
- We show transfer info in the chat
- We show info about browsing pages of visitor in chat.
- You can view data from an offline form
- Unserved visitors are newly appearing in the chats tab
- We also fixed minor bugs and improved application stability
S poslední verzi Smartsupp aplikace přinášíme řadu novinek.
- Přidána historie chatů
- Přehlednější design chatů a zpráv
- V chatu zobrazujeme informaci o přesměrování na jiného operátora
- V chatu zobrazujeme informaci o přechodu návštěvníka na jinou stránku vašeho webu.
- Zobrazení dat z offline formuláře
- V záložce s chaty se nově objevují i neobsloužení návštěvníci
- Dále jsme opravili drobné chyby a zlepšili stabilitu aplikace
1.4.0
2019-04-11
We are coming with a big update of the Smartsupp app which was totally rewritten.
- We have optimized the whole app
- Smartsupp is iPad ready
- We have improved the app behavior
- As always, we also improved stability and bugfixes
In the next versions, you can expect the chat history, the visitor’s profile and easier Smartsupp setting, directly from the app.
1.3.14
2019-04-09
Password remember
Possibility to resend the unsent message
Other bug fixes and stability improvement
1.3.13
2017-10-25
Small bug fixes.