Derdack Enterprise Alert®
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2.5.0for iPhone, iPod touch
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About Derdack Enterprise Alert®
The all-new Derdack mobile app uniquely combines top reliable IT & OT alerting with anywhere collaboration and incident remediation.
Receive, manage and track alarms and notifications in real-time directly on your mobile. Share incident details with your team, managers or other experts on duty. Instantly see who is on call. Troubleshoot and remedy critical incidents directly from your smart phone.
This mobile app is an extension to Derdack Enterprise Alert® software and requires an on-premise or hybrid could installation of the backend software. It works with various ITSM systems and with manufacturing control, facility management and many other enterprise systems.
Receive, manage and track alarms and notifications in real-time directly on your mobile. Share incident details with your team, managers or other experts on duty. Instantly see who is on call. Troubleshoot and remedy critical incidents directly from your smart phone.
This mobile app is an extension to Derdack Enterprise Alert® software and requires an on-premise or hybrid could installation of the backend software. It works with various ITSM systems and with manufacturing control, facility management and many other enterprise systems.
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最新版本2.5.0更新日誌
Last updated on 2024年05月06日
歷史版本
Maintenance update with fixes and stability improvements.
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Version History
2.5.0
2024年05月06日
Maintenance update with fixes and stability improvements.
2.4.6
2023年09月07日
Maintenance update.
2.4.5
2023年03月06日
Maintenance release with minor fixes and improvements.
2.4.4
2021年09月08日
- Various fixes and improved stability
2.4.3
2021年01月22日
- Fixed: Unable to set custom end date for disabling alerts
- Improved Dutch/Flemish translation
- Improved Dutch/Flemish translation
2.4.2
2021年01月06日
- Optimized push address registration
2.4.1
2020年05月18日
This update contains a minor technical improvement.
2.4.0
2020年02月21日
The app now also supports the display of PDF documents if they are available as alert attachments.
2.3.0
2019年08月22日
We've added the ability to simply tap phone numbers in the app to call back users who missed you while being on duty.
2.2.0
2019年06月26日
We have added the ability to playback sound files (e.g. wav and mp3) for scenarios in which you forward voice mailbox emails in after hours to your on-call teams. They can now playback the recording in the app.
2.0.3
2019年05月17日
We have fixed an issue where VPN connections which may be required to use the app are not automatically connected when the app starts.
2.0.2
2019年04月29日
- We have fixed an issue with the select-able push sounds in the app
- The connectivity checker can now be enabled and disabled in the app settings
- The connectivity checker can now be enabled and disabled in the app settings
2.0.1
2019年04月12日
This update fixes an issue with log in to the app via ADFS which has occurred for some customers after upgrading to app version 2.0.0
2.0.0
2019年03月27日
This update aligns with the 2019 release of Enterprise Alert. If you are running EnterpriseAlert 2019 on the backend you'll get
- The ability to turn receiving of alerts on and off directly on the dashboard (alert mute)
Further enhancements, which are also working with older versions of EnterpriseAlert include:
- Refactored/rebuilt network stack incl. authentication workflow that uses new web view. This should fix the problem of having to re-login too often.
- Network connectivity alert: when the app is suspended you'll get an alert if your internet connection breaks within the next 3 minutes
- The ability to turn receiving of alerts on and off directly on the dashboard (alert mute)
Further enhancements, which are also working with older versions of EnterpriseAlert include:
- Refactored/rebuilt network stack incl. authentication workflow that uses new web view. This should fix the problem of having to re-login too often.
- Network connectivity alert: when the app is suspended you'll get an alert if your internet connection breaks within the next 3 minutes
1.24
2018年10月23日
- fixed crashes on app startup
1.23
2018年09月14日
- The Execute button for remote actions with many parameters was not displayed correctly under circumstances. This problem is fixed and you can now always scroll down to the button even when the keypad is displayed
- We have updated the ADFS user authentication library (ADAL) to the latest version. We thereby hope to increase login session stability and remove the need to re-login very often. However, we have not yet added support for presenting trusted device certificates when starting the authentication at ADFS
- We have fixed an issue where the shortcuts for collaborate and "who is on call" on the dashboard did not work correctly
- We have updated the ADFS user authentication library (ADAL) to the latest version. We thereby hope to increase login session stability and remove the need to re-login very often. However, we have not yet added support for presenting trusted device certificates when starting the authentication at ADFS
- We have fixed an issue where the shortcuts for collaborate and "who is on call" on the dashboard did not work correctly
1.22
2018年08月16日
We have improved the following:
- Dutch (Flemish) translation
- Boxing of UI elements on iPhoneX
We have fixed the following issues:
- 'Who is on call' view was displayed even if permission was not granted in the user role
- Names of on-call people are shown, even if that was disabled in the team settings
- If the app received 504 server responses, users have been logged out. The app does now display the orange connectivity issue panel on top.
- Dutch (Flemish) translation
- Boxing of UI elements on iPhoneX
We have fixed the following issues:
- 'Who is on call' view was displayed even if permission was not granted in the user role
- Names of on-call people are shown, even if that was disabled in the team settings
- If the app received 504 server responses, users have been logged out. The app does now display the orange connectivity issue panel on top.
1.21
2018年07月04日
We have extended the Dutch translation. A distinction is now made between "Flemish" (nl-BE) and Dutch (nl-NL).
1.20
2018年04月12日
The app has now also been translated into Dutch.
1.19
2017年11月23日
- We have optimized app display on iPhone X devices
- We have adjusted the app startup process to prevent long hangs on the welcome page
- We have adjusted the app startup process to prevent long hangs on the welcome page
1.18
2017年07月13日
If the app is configured with an MDM solution and the user authentication expires, the app no longer deletes all of its data from the device.
In the case of authentication expiry, the app automatically attempts to log the user in again, which may display a credential dialog.
In the case of authentication expiry, the app automatically attempts to log the user in again, which may display a credential dialog.
1.17
2017年04月21日
Fixes:
- fixed join conference button not showing up in alert details
- fixed some animations
- fixed alert displayed as overdue when it was acked (sometimes)
- fixed recognition of headerfields to detect authentication procedure
- fixed some crashes in the UI
- fixed MFA authentication via ADFS
- fixed internet connection recovery
Optimizations:
- send logfiles via email
- optimized logging in various places
- "debug logging"- & "keep alerts for"-settings do not reset on logout anymore
- optimized caching of user images to reduce request frequency
- reduced the initial alert request size to improve the first-launch experience
- fixed join conference button not showing up in alert details
- fixed some animations
- fixed alert displayed as overdue when it was acked (sometimes)
- fixed recognition of headerfields to detect authentication procedure
- fixed some crashes in the UI
- fixed MFA authentication via ADFS
- fixed internet connection recovery
Optimizations:
- send logfiles via email
- optimized logging in various places
- "debug logging"- & "keep alerts for"-settings do not reset on logout anymore
- optimized caching of user images to reduce request frequency
- reduced the initial alert request size to improve the first-launch experience
1.16
2016年11月12日
We fixed the following issues:
- User has to re-login too often
- User cannot download untrusted certificates
- User has to re-login too often
- User cannot download untrusted certificates
1.15
2016年10月27日
We fixed the following issues:
- User cannot see if connectivity to EA server is slow or if the server can't be reached
- User cannot see if connectivity to EA server is slow or if the server can't be reached
1.14
2016年09月25日
We fixed the following issues:
- User can not see 'Annotation' or 'Join Conference' buttons on occasion
- User can not see 'Annotation' or 'Join Conference' buttons on occasion
Derdack Enterprise Alert® FAQ
點擊此處瞭解如何在受限國家或地區下載Derdack Enterprise Alert®。
以下為Derdack Enterprise Alert®的最低配置要求。
iPhone
須使用 iOS 12.0 或以上版本。
iPod touch
須使用 iOS 12.0 或以上版本。
Derdack Enterprise Alert®支持德文, 英文, 荷蘭文
