Desk.com
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3.3.3for iPhone, iPad and more
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About Desk.com
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure.
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
Features:
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases, companies or customers
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
Features:
• Free app synced to your Desk site
• Compatible with iPhone and iPad
• View all of your customer inquiries
• Check in on your support queues
• Reply and resolve customer requests
• Search for cases, companies or customers
• Swipe to resolve cases
• Add internal notes for only colleagues to see
• Add quick replies and actions (called macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• Detailed customer information
• Push notifications alert you about new cases
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最新版本3.3.3更新日誌
Last updated on 2017年05月23日
歷史版本
This app has been updated by Apple to display the Apple Watch app icon.
- bug fixes and improvements
- bug fixes and improvements
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Version History
3.3.3
2017年05月23日
This app has been updated by Apple to display the Apple Watch app icon.
- bug fixes and improvements
- bug fixes and improvements
3.3.2
2016年12月15日
- Fixed a timestamp issue for Case Interactions and a crash which happens when a date custom field is tapped
3.3.1
2016年10月24日
- Fixed crash on loading a filter with no cases on 32-bit devices. (e.g. iPhone 5c, iPad 4, etc)
3.3.0
2016年10月17日
• Requires iOS 9.2 or higher
• Simplified navigation
• Search for cases, customers or companies from one location
• New Settings screen
• Miscellaneous bug fixes and performance improvements
• Simplified navigation
• Search for cases, customers or companies from one location
• New Settings screen
• Miscellaneous bug fixes and performance improvements
3.2.0
2016年06月30日
- Fixes miscellaneous bugs and crashes.
3.1.2
2016年06月14日
- Fixes miscellaneous bugs and crashes.
3.1.1
2016年05月24日
- Bug fixes and performance enhancements.
3.1.0
2016年04月13日
The following have been redesigned from the ground up for a better user experience, improved performance and stability:
- Left navigation menu
- Cases List and Case Search
- Bulk Edit
- Help section
- We also added support for Slide Over and Split View on iPad Air 2, iPad mini 4 and iPad Pro.
- The app now requires iOS 8.2 or higher.
- Left navigation menu
- Cases List and Case Search
- Bulk Edit
- Help section
- We also added support for Slide Over and Split View on iPad Air 2, iPad mini 4 and iPad Pro.
- The app now requires iOS 8.2 or higher.
3.0.8
2015年11月05日
Fix for iOS 9.1 crashes.
3.0.7
2015年07月10日
Fixed bugs and crashes:
- Log in error when domain name has capital letters.
- Crash when switching from filter with small number of items on slow network connection.
- Macro preview would scroll down when typing at the top of long reply cell.
- Other miscellaneous fixes.
- Log in error when domain name has capital letters.
- Crash when switching from filter with small number of items on slow network connection.
- Macro preview would scroll down when typing at the top of long reply cell.
- Other miscellaneous fixes.
3.0.6
2015年06月25日
• Bug fixes and enhancements for custom roles and permissions
3.0.5
2015年06月06日
Stability improvements:
• Fixes a bug where only one page of agents was being loaded on the assign screen
• Fixes a bug where the sort order of agents was incorrect if an agent had a lowercase name
• Fixes a bug where a case lock wasn't being released when cancelling macros
• Fixes a bug in which pull-to-refresh was inadvertently disabled on the list of case filters
• Fixes several crashes on the case list screen
• Fixes a bug where only one page of agents was being loaded on the assign screen
• Fixes a bug where the sort order of agents was incorrect if an agent had a lowercase name
• Fixes a bug where a case lock wasn't being released when cancelling macros
• Fixes a bug in which pull-to-refresh was inadvertently disabled on the list of case filters
• Fixes several crashes on the case list screen
3.0.4
2015年05月18日
• Bug fixes and stability improvements
3.0.3
2015年05月06日
• Fixes a display bug on the Customer Search screen
• Fixes a bug where a case's assigned group is not displayed correctly
• Fixes a bug with deselecting custom list field values
• Fixes a bug where a case's assigned group is not displayed correctly
• Fixes a bug with deselecting custom list field values
3.0.2
2015年04月28日
• Updates the look and feel of the customer and company profile screens
• Adds support for default values in custom fields
• Fixes performance issues with scrolling and loading on the case list screen
• Adds support for default values in custom fields
• Fixes performance issues with scrolling and loading on the case list screen
3.0.1
2015年04月11日
• Design tweaks on the case creation screens
• Design tweaks on the case conversation screens
• Fixes a bug that caused screen rotation to fail on iPad
• Fixes a bug that allowed multiple list-based custom fields to be selected at once
• Fixes display bugs on the macro preview screen
• Design tweaks on the case conversation screens
• Fixes a bug that caused screen rotation to fail on iPad
• Fixes a bug that allowed multiple list-based custom fields to be selected at once
• Fixes display bugs on the macro preview screen
3.0.0
2015年04月02日
• You can now create Email, Phone, and Twitter cases in the app by tapping the plus button in the case list.
• Fixes a bug in the reply keyboard for iPad running iOS 8 in landscape orientation
• Fixes a bug with macro application
• Fixes a bug in the reply keyboard for iPad running iOS 8 in landscape orientation
• Fixes a bug with macro application
2.2.8
2015年03月02日
• Added localizations for French, Italian, German, Portuguese (Brazil), Japanese, Spanish (Mexico), and Dutch
• Minor bug fixes and stability improvements
• Minor bug fixes and stability improvements
2.2.7
2015年01月21日
• Updated the icons in the case view’s bottom toolbar, including a new one to quickly access a customer's profile
• For users that have logged into multiple sites, tapping on a push notification for a different site will now alert you and give you the choice to stay on the current site or switch
• Numerous design tweaks
• Fixed a bug that would occasionally cause the cloud spinner to show indefinitely after login
• For users that have logged into multiple sites, tapping on a push notification for a different site will now alert you and give you the choice to stay on the current site or switch
• Numerous design tweaks
• Fixed a bug that would occasionally cause the cloud spinner to show indefinitely after login
2.2.6
2014年12月16日
• Bug fixes for iOS 8
• New design for labels
• Design updates to Conversation and Case Details tabs
• New design for labels
• Design updates to Conversation and Case Details tabs
2.2.5
2014年12月07日
• View, preview, and share a case's attachments in the case details tab.
• Fixes a bug that was causing the app to logout when tapping a push notification for a custom domain.
• Fixes a bug that was causing the app to logout when tapping a push notification for a custom domain.
2.2.4
2014年11月15日
• We now display the logged in agent as 'Me' and always show it at the top of the list of agents.
• Fixed a bug where disabled filters were not being removed from the list of filters.
• Fixed a bug in which bulk updating case statuses would not update the display of those cases immediately.
• Fixed a bug where disabled filters were not being removed from the list of filters.
• Fixed a bug in which bulk updating case statuses would not update the display of those cases immediately.
2.2.3
2014年10月22日
• Fixes swipe to resolve
• Fixes a crash that occurred on cases whose customers have no name
• Fixes a display issue that was causing the "more messages" button to disappear on cases with only a single item in the conversation
• Fixes bugs that were causing the app to crash and hang
• Fixes memory leak when logging in and out of the app multiple times
• Fixes a bug with iPhone 6 native support
• Fixes a crash that occurred on cases whose customers have no name
• Fixes a display issue that was causing the "more messages" button to disappear on cases with only a single item in the conversation
• Fixes bugs that were causing the app to crash and hang
• Fixes memory leak when logging in and out of the app multiple times
• Fixes a bug with iPhone 6 native support
2.2.2
2014年10月13日
• Native support for iPhone 6 and 6+
• Support for editing custom fields on cases
• Improved designs for customers without avatars
• New read-only company profile (Company profile editing coming soon)
• Improved performance when assigning groups and agents via the case details screen
• We now show agents' real names instead of their public names
• Fixed a bug with popovers on iOS 8
• Fixed a bug with scrolling while typing long replies
• Support for editing custom fields on cases
• Improved designs for customers without avatars
• New read-only company profile (Company profile editing coming soon)
• Improved performance when assigning groups and agents via the case details screen
• We now show agents' real names instead of their public names
• Fixed a bug with popovers on iOS 8
• Fixed a bug with scrolling while typing long replies
2.2.0
2014年09月12日
• Bulk case updating - assign, change status, update labels on several cases at once
• New macro workflow is easier to user and allows editing before applying the macro
• Draft replies are now auto-saved while you are working on them
• Improved inactivity timeout handling for flex and full-time agents
• Fixed display issues happening in newer iOS versions
• Fixed bugs
• New macro workflow is easier to user and allows editing before applying the macro
• Draft replies are now auto-saved while you are working on them
• Improved inactivity timeout handling for flex and full-time agents
• Fixed display issues happening in newer iOS versions
• Fixed bugs
Desk.com FAQ
點擊此處瞭解如何在受限國家或地區下載Desk.com。
以下為Desk.com的最低配置要求。
iPhone
須使用 iOS 9.2 或以上版本。
iPad
須使用 iPadOS 9.2 或以上版本。
iPod touch
須使用 iOS 9.2 或以上版本。
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