Help Scout
Support customers on the go
免費
2024.6for iPhone, iPad and more
Age Rating
Help Scout 螢幕截圖
About Help Scout
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
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最新版本2024.6更新日誌
Last updated on 2024年04月30日
歷史版本
With this new version, we've made the following changes:
- Fixed a bug on iPad where the closed conversation was showing a huzzah even when there were conversations in the folder
- Fixed a bug where some types of conversations disappear from the conversations list after tapping into the details.
- Fixed a bug on iPad where the closed conversation was showing a huzzah even when there were conversations in the folder
- Fixed a bug where some types of conversations disappear from the conversations list after tapping into the details.
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Version History
2024.6
2024年04月30日
With this new version, we've made the following changes:
- Fixed a bug on iPad where the closed conversation was showing a huzzah even when there were conversations in the folder
- Fixed a bug where some types of conversations disappear from the conversations list after tapping into the details.
- Fixed a bug on iPad where the closed conversation was showing a huzzah even when there were conversations in the folder
- Fixed a bug where some types of conversations disappear from the conversations list after tapping into the details.
2024.5
2024年04月25日
In this latest update, you can now see when a conversation has been snoozed. Full snooze functionality will be included in an upcoming release, so stay tuned!
2024.4
2024年04月17日
In this version we’ve made under the hood improvements for some exciting new features coming soon, so keep your eyes peeled!
2024.3
2024年04月04日
Not much to see here this time, so we'll just wish you a great week. Huzzah!
2024.2
2024年04月01日
We’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
2024.01
2024年02月13日
With this release we are introducing Hide Threads, giving users the ability to hide individual threads when required. Once you've hidden a thread it won't show up in the quote history on the customer end, giving you even more control over your conversations.
We've also taken care of a couple of bugs in this release:
• Addressed multiple issues when creating new conversations from the app.
• Made some other minor UI improvements.
We've also taken care of a couple of bugs in this release:
• Addressed multiple issues when creating new conversations from the app.
• Made some other minor UI improvements.
2023.13
2023年12月18日
New feature alert! You can now add phone numbers through the customer profile screen in the mobile app.
We’ve also taken care of a couple of bugs in this release:
• You can once again add more than one tag to conversations
• You no longer lose your place when scrolling down long conversations
We’ve also taken care of a couple of bugs in this release:
• You can once again add more than one tag to conversations
• You no longer lose your place when scrolling down long conversations
2023.12
2023年11月20日
- With this new version, teams can manage and respond to Instagram direct messages from the Help Scout iOS app, making it easier than ever to respond to customers.
- We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
- We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
2023.11
2023年10月30日
We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative.
2023.10
2023年10月11日
With this new version, we've made the following changes:
- Fixed an issue where saved replies were always inserted at the bottom of the editor, regardless of cursor placement.
-You can now view rating details when comments are included.
- Custom Fields will no longer appear as "required" when they're not.
- Some other minor UI improvements.
- Fixed an issue where saved replies were always inserted at the bottom of the editor, regardless of cursor placement.
-You can now view rating details when comments are included.
- Custom Fields will no longer appear as "required" when they're not.
- Some other minor UI improvements.
2023.09
2023年08月31日
With this new version, we've made the following changes:
- Fixed a bug when the user’s place is lost after scrolling in a long conversation
- Fixed extra line spacing issue when replying to a conversation
- Dependency updates
- Fixed a bug when the user’s place is lost after scrolling in a long conversation
- Fixed extra line spacing issue when replying to a conversation
- Dependency updates
2023.08
2023年06月16日
With this new version, we've made the following changes:
• Introduced an information dialog that appears when a conversation expires.
• Enabled the swipe functionality to navigate back to the conversation list.
• Introduced an information dialog that appears when a conversation expires.
• Enabled the swipe functionality to navigate back to the conversation list.
4.9.2
2023年05月15日
In this new version, we have implemented some minor improvements to the user interface of social channel conversations to enhance the user experience.
4.9.1
2023年05月01日
With this new version, we've made the following changes:
Fixed:
- Took care of a small bug on the customer profile screen if they had messaged via a social integration.
Fixed:
- Took care of a small bug on the customer profile screen if they had messaged via a social integration.
4.9.0
2023年04月10日
We've made some UI tweaks to enhance your experience. You might notice a few small changes here and there.
4.8.0
2023年03月28日
With this new version, we've made the following changes:
New:
• You can add a customer email address from the customer profile screen
• You can now forward and add saved replies to Messenger conversations in the app
Fixed:
• You're now prompted to save drafts appropriately when composing a Messenger reply
New:
• You can add a customer email address from the customer profile screen
• You can now forward and add saved replies to Messenger conversations in the app
Fixed:
• You're now prompted to save drafts appropriately when composing a Messenger reply
4.7.0
2023年03月02日
Do you like bugs? Yeah, neither do we. We've reached into the nooks and crannies of the app to eradicate a few lingering bugs. Cheers to spring cleaning!
4.6.0
2023年02月15日
With this new version, we've made the following changes:
New:
• You can now add code and blockquotes to your conversations from the new formatting bar
• You can now indent and outdent lists in your conversations
Fixed:
• The app no longer crashes after adding emoji to your notes
• The editor appropriately responds to dynamic type changes that you make
New:
• You can now add code and blockquotes to your conversations from the new formatting bar
• You can now indent and outdent lists in your conversations
Fixed:
• The app no longer crashes after adding emoji to your notes
• The editor appropriately responds to dynamic type changes that you make
4.5.1
2023年01月19日
While bugs are generally helpful for the environment, they're destructive to our app - so we got rid of a few.
4.5.0
2022年12月15日
Put on your party hat because it's time to celebrate! The mobile app has a new editor! If you were wanting to add bold, bulleted lists, or links to your replies, you can now do just that from the new formatting bar.
4.4.0
2022年12月01日
While bugs are generally helpful for the environment, they're destructive to our app - so we got rid of a few.
4.3.3
2022年11月07日
With this new version, we've made the following changes:
• Stability updates for a smoother Help Scout experience
• Stability updates for a smoother Help Scout experience
4.3.2
2022年10月25日
With this new version, we've made the following changes:
Fixed:
• Sending draft messages now respects the default status set via the web app
Fixed:
• Sending draft messages now respects the default status set via the web app
4.3.1
2022年09月22日
With this new version, we've made the following changes:
• Stability updates for a smoother Help Scout experience
• Stability updates for a smoother Help Scout experience
4.3.0
2022年08月29日
Put your party hat on because it's time to celebrate! Conversation ratings have arrived in the mobile app!
If customers leave you a rating, you’ll now see that in app, helping you to better understand how customers experienced interacting with your team.
If customers leave you a rating, you’ll now see that in app, helping you to better understand how customers experienced interacting with your team.
Help Scout FAQ
點擊此處瞭解如何在受限國家或地區下載Help Scout。
以下為Help Scout的最低配置要求。
iPhone
須使用 iOS 15.0 或以上版本。
iPad
須使用 iPadOS 15.0 或以上版本。
iPod touch
須使用 iOS 15.0 或以上版本。
Help Scout支持英文
