IT helpdesk | ServiceDesk Plus
On-premises service desk app
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5.9for iPhone, iPad and more
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About IT helpdesk | ServiceDesk Plus
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
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最新版本5.9更新日誌
Last updated on 2023年09月15日
歷史版本
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
Show More
Version History
5.9
2023年09月15日
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
5.8.13
2023年09月12日
1. We have provided search option on Approvals list page using approval's title,id and requester name.
2. Photo library items are now sorted by recently added items.
2. Photo library items are now sorted by recently added items.
5.8.12
2023年08月30日
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
3. Minor Bug Fixes and Feature Enhancements.
2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
3. Minor Bug Fixes and Feature Enhancements.
5.8.11
2023年06月15日
Request filters & reply request API's, have been migrated to V3 in iPad app.
5.8.10
2023年05月18日
Chat module API migrated from v1 to v3 (from server build 14300).
5.8.9
2023年03月29日
Earlier, the app crashed while coming back to the foreground due to authentication API issue in the server build 11200 or below. It has been fixed.
5.8.8
2023年03月23日
SAML Login crash issue fixed.
5.8.7
2023年03月20日
1. This version supports localisation for Hindi, Armenian and Ukrainian languages.
2. Bug fixes and performance improvements.
2. Bug fixes and performance improvements.
5.8.6
2023年03月01日
1. Approvals issue during approving request approvals fixed (below 14105 server).
5.8.5
2023年02月27日
1. This version supports Georgian, Thai, Greek, Lithuanian, Macedonian and Bulgarian languages.
2. Request Filters API migrated from v1 to v3 (from server build 14105).
3. General issue fixes and stability improvements.
2. Request Filters API migrated from v1 to v3 (from server build 14105).
3. General issue fixes and stability improvements.
5.8.4
2023年02月17日
1. This version supports reply templates(from server build 14100).
2. Earlier, private domain was not listed in the login view. It has been fixed.
2. Earlier, private domain was not listed in the login view. It has been fixed.
5.8.3
2023年01月18日
1. Assets scan issue in iPad Fixed .
2. Web socket connection issue on chat module from server build number 14000 Fixed.
2. Web socket connection issue on chat module from server build number 14000 Fixed.
5.8.2
2023年01月03日
1. Support for Asset Loan
- Add, Extend, and Return Loan
- View Loan registry and its details
2. Earlier, “Accept Certificate” window appeared even for verified SSL certificates. It has been fixed.
3. Translation issue in Asset view has been fixed.
- Add, Extend, and Return Loan
- View Loan registry and its details
2. Earlier, “Accept Certificate” window appeared even for verified SSL certificates. It has been fixed.
3. Translation issue in Asset view has been fixed.
5.8.1
2022年11月29日
Minor bug fixes and feature enhancements.
5.8
2022年10月10日
1. This version supports Change module from the server build 14000. It includes the following views and actions.
- Change List and its details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments and Attachments view
- Status change action
- MLA approval and level actions
2. The APIs of Task, Worklog, Attachment have been migrated to latest v3 version(from the server build 14000).
3. Bug fixes.
- Change List and its details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments and Attachments view
- Status change action
- MLA approval and level actions
2. The APIs of Task, Worklog, Attachment have been migrated to latest v3 version(from the server build 14000).
3. Bug fixes.
5.7.4
2022年09月27日
UI issues related to iPhone 14 have been fixed.
5.7.3
2022年08月30日
1. Restriction to paste a URL on the server field is removed.
2. Showing wrong notification count in iPad app is fixed.
3. The API used for Today Extension is updated from V1 to V3.
2. Showing wrong notification count in iPad app is fixed.
3. The API used for Today Extension is updated from V1 to V3.
5.7.2
2022年08月16日
Analytics app version mismatch issue Fixed.
5.7.1
2022年08月01日
1. Upgraded app analytics version.
2. Customer Requirement -> Retaining Barcode/QR code mode based on previous selection during scanning.
3. Fixed customer issue -> Hiding chat support if chat is disabled on web.
2. Customer Requirement -> Retaining Barcode/QR code mode based on previous selection during scanning.
3. Fixed customer issue -> Hiding chat support if chat is disabled on web.
5.7
2022年06月29日
1. SDF-92592 : Captcha Verification Check for Mobile Logins from 13006 build.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold.
2. Bug fixes.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold.
2. Bug fixes.
5.6.7
2022年03月22日
1. Introduced Checklist feature on Request module.
2. User can now search assets using its service tag field.
3. Showing created time of the request in Request list.
4. Getting users comment before saving the request if the status change comment is mandatory.
5. Getting users permission when trying to connect https server.
2. User can now search assets using its service tag field.
3. Showing created time of the request in Request list.
4. Getting users comment before saving the request if the status change comment is mandatory.
5. Getting users permission when trying to connect https server.
5.6.6
2022年02月10日
1. Supporting Technician to Requester chat from build number 13000.
2. Supporting Space field while creating and editing Request.
2. Supporting Space field while creating and editing Request.
5.6.5
2021年12月01日
Customer issue fixes.
5.6.4
2021年09月23日
Customer issue fixes.
5.6.3
2021年07月22日
Bug fixes and stability improvements.
IT helpdesk | ServiceDesk Plus FAQ
點擊此處瞭解如何在受限國家或地區下載IT helpdesk | ServiceDesk Plus。
以下為IT helpdesk | ServiceDesk Plus的最低配置要求。
iPhone
須使用 iOS 14.0 或以上版本。
iPad
須使用 iPadOS 14.0 或以上版本。
Apple Watch
須使用 watchOS 2.0 或以上版本。
iPod touch
須使用 iOS 14.0 或以上版本。
IT helpdesk | ServiceDesk Plus支持丹麥文, 亞美尼亞文, 俄文, 保加利亞文, 克羅地亞文, 冰島文, 匈牙利文, 北印度文, 土耳其文, 塞爾維亞文, 威爾斯文, 巴克摩挪威文, 希伯來文, 希臘文, 德文, 意大利文, 捷克文, 斯洛文尼亞文, 日文, 格魯吉亞文, 法文, 波士尼亞文, 波蘭文, 泰文, 烏克蘭文, 瑞典文, 立陶宛文, 簡體中文, 繁體中文, 羅馬尼亞文, 芬蘭文, 英文, 荷蘭文, 葡萄牙文, 西班牙文, 越南文, 阿拉伯文, 韓文, 馬其頓文
