Kommunicate Support Desk
Customer Support Agent App
免費
3.13.3for iPhone, iPod touch
6.5
3 Ratings
INTENTIVE TECHNOLOGIES PRIVATE LIMITED
Developer
31 MB
Size
2024年04月03日
Update Date
Business
Category
12+
Age Rating
Age Rating
Kommunicate Support Desk 螢幕截圖
About Kommunicate Support Desk
Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime.
Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.
With Kommunicate agent app, you can:
Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.
Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.
Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.
Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.
Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.
User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.
Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.
Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.
With Kommunicate agent app, you can:
Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.
Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.
Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.
Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.
Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.
User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.
Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.
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最新版本3.13.3更新日誌
Last updated on 2024年04月03日
歷史版本
- Bug fixes and performance enhancements.
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Version History
3.13.3
2024年04月03日
- Bug fixes and performance enhancements.
3.13.2
2024年03月12日
- Added Mark as Spam feature.
- Enhancements to Tag management: now you can Delete and Rename Tags.
- UI improvements for Tags Section.
- Various bug fixes and performance enhancements.
- Enhancements to Tag management: now you can Delete and Rename Tags.
- UI improvements for Tags Section.
- Various bug fixes and performance enhancements.
3.13.1
2023年12月27日
- Bug Fixes & Performance Enhancements
3.13.0
2023年11月03日
Crash Fixes
3.12.9
2023年10月31日
- Crash Fixes & Performance Enhancements
3.12.8
2023年10月25日
- Added Support for Team Concept
- Crash Fixes & Performance Enhancements
- Crash Fixes & Performance Enhancements
3.12.7
2023年09月05日
- Added platform icons for the source of conversation
- Bug fixes & Performance Enhancements
- Bug fixes & Performance Enhancements
3.12.5
2023年05月08日
- Fixed crashes and performance improvement
3.12.4
2023年01月04日
- Bug Fixes & Performance improvements
3.12.3
2022年08月09日
Bug Fixes & Improvements in this Version:
- Revamped User Info Screen and added Conversation Origin URL, Conversation Info details
- Added support to get user feedback , feature request section on Profile Screen
- Fixed Tags added in app not reflection in dashboard issue
- Fixed Notification received for Bot messages, user messages when Bot is handling the conversation.
- Added Support for sending Transcript of the conversation
- Revamped User Profile Screen and some minor bug fixes
- Revamped User Info Screen and added Conversation Origin URL, Conversation Info details
- Added support to get user feedback , feature request section on Profile Screen
- Fixed Tags added in app not reflection in dashboard issue
- Fixed Notification received for Bot messages, user messages when Bot is handling the conversation.
- Added Support for sending Transcript of the conversation
- Revamped User Profile Screen and some minor bug fixes
3.12.2
2022年05月07日
Bug fixes and improvements in this version include:
• Improved the Agent online/offline status flow
• Added a feature of conversation assignment restriction(for operator) as per the dashboard settings.
• Improved the Agent online/offline status flow
• Added a feature of conversation assignment restriction(for operator) as per the dashboard settings.
3.12.1
2022年04月11日
• Fixed a crash that can occur when you move the app to background from the Profile Screen.
3.12.0
2022年04月03日
Bug fixes and improvements in this version include:
• Added Support for the realtime away/online status updates
• Fixed Image/video download related bug
• Added Support for switch application id
• Some minor UI bug fixes
• Added Support for the realtime away/online status updates
• Fixed Image/video download related bug
• Added Support for switch application id
• Some minor UI bug fixes
3.11.2
2021年12月23日
Bug fixes and improvements in this version include:
• Fix for the away/online status updates
• Added support for conversation assignment to operators
• Minor bug fixes
• Fix for the away/online status updates
• Added support for conversation assignment to operators
• Minor bug fixes
3.11.1
2021年10月30日
Bug fixes and improvements in this version include:
• Fix for a crash during updating messages in a conversation
• Fix for a crash during updating messages in a conversation
3.11.0
2021年10月24日
Bug fixes and improvements in this version include:
• Support for SSO login.
• Support for creating, assigning and removing tags for conversations.
• Fix for a crash during fetching the user status.
• Support for SSO login.
• Support for creating, assigning and removing tags for conversations.
• Fix for a crash during fetching the user status.
3.10.0
2021年06月04日
Bug fixes and improvements in this version include:
• Real-time updates on conversation status updates.
• Fixed a crash that could occur while loading the conversations.
• Real-time updates on conversation status updates.
• Fixed a crash that could occur while loading the conversations.
3.9.2
2021年05月21日
• Fixed a crash that could occur while opening a conversation with attachments.
3.9.1
2021年05月16日
• Fixed a crash that could occur while opening a conversation with attachments.
3.9.0
2021年04月14日
Bug fixes and improvements in this version include:
- Now, a conversation can be assigned to a team.
- Fixed stability and performance issues.
- Now, a conversation can be assigned to a team.
- Fixed stability and performance issues.
3.8.0
2021年01月05日
Bug fixes and improvements in this version include:
• Redesigned conversation list screen to quickly switch conversation sections.
• A new profile screen with log out and away mode options.
• Now, the source of the conversation will be shown if it's created from a different platform like FB.
• Redesigned conversation list screen to quickly switch conversation sections.
• A new profile screen with log out and away mode options.
• Now, the source of the conversation will be shown if it's created from a different platform like FB.
3.7.0
2020年12月08日
Bug fixes and improvements in this version include:
• Only other operators and bots will be listed for assignment when the operator is logged in.
• The text on the user info screen can now be selected.
• Disabled profile tap that opened one to one thread from the conversation screen.
• Only other operators and bots will be listed for assignment when the operator is logged in.
• The text on the user info screen can now be selected.
• Disabled profile tap that opened one to one thread from the conversation screen.
3.6.1
2020年10月20日
• Fixed stability and performance issues.
3.6.0
2020年10月12日
Bug fixes and improvements in this version include:
• Added support for sharing photos saved on iCloud.
• Added support for iOS 14.
• Added support for sharing photos saved on iCloud.
• Added support for iOS 14.
3.5.0
2020年08月26日
Bug fixes and improvements in this version include:
• Added support for sharing documents from iCloud Drive and iPhone storage.
• Fixed stability and performance issues.
• Added support for sharing documents from iCloud Drive and iPhone storage.
• Fixed stability and performance issues.
Kommunicate Support Desk FAQ
點擊此處瞭解如何在受限國家或地區下載Kommunicate Support Desk。
以下為Kommunicate Support Desk的最低配置要求。
iPhone
須使用 iOS 13.0 或以上版本。
iPod touch
須使用 iOS 13.0 或以上版本。
Kommunicate Support Desk支持英文