Product Information Assistant
Virtual Assistant
免費
2.8.0for iPhone, iPad and more
Age Rating
Product Information Assistant 螢幕截圖
About Product Information Assistant
Powered by state-of-the-art artificial intelligence, Ericsson Product Information Assistant answers questions about Ericsson Radio System hardware products. For example how to install a hardware unit, what tools to bring to site or what dimensions a unit has. For example questions ask the assistant "Help me" or "What questions can I ask?"
How to request Access
• Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request)
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request)
• Customer users request access on Extranet support page.
How to request Access
• Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request)
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request)
• Customer users request access on Extranet support page.
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最新版本2.8.0更新日誌
Last updated on 2023年11月30日
歷史版本
• Answers from 3GPP specifications (available to Ericsson personnel only)
• Bug fixes
• Bug fixes
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Version History
2.8.0
2023年11月30日
• Answers from 3GPP specifications (available to Ericsson personnel only)
• Bug fixes
• Bug fixes
2.6.18
2023年07月17日
• Added In-app PIA tour to showcase available features.
• Introducing the option to enable/disable text-to-speech in the Instructions view.
• Various bug fixes and UI improvements for enhanced user experience.
• Introducing the option to enable/disable text-to-speech in the Instructions view.
• Various bug fixes and UI improvements for enhanced user experience.
2.6.7
2023年04月06日
This release contains the following new features:
• Knowledge extended to Optical Fronthaul Products
• Improved UI for step-by-step instruction
• Possibility to provide response feedback
• Bug fixes
• Knowledge extended to Optical Fronthaul Products
• Improved UI for step-by-step instruction
• Possibility to provide response feedback
• Bug fixes
2.5.4(56)
2023年01月02日
• Improved Help in app
• 3D models and user guides for Ericsson Antenna products added to assistant’s knowledge
• Possibility to reset the conversation
• Assistant can answer questions related to Occupational Health and Safety
• Bug fixes
• 3D models and user guides for Ericsson Antenna products added to assistant’s knowledge
• Possibility to reset the conversation
• Assistant can answer questions related to Occupational Health and Safety
• Bug fixes
2.1.0(45)
2022年10月28日
• Ericsson employees and consultant no longer need to apply for access to the assistant
• Support for 3D models of Ericsson products
• User can easily toggle between translated response and original English version
• New setting for muting the assistant
• Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node
• Bug fixes
• Support for 3D models of Ericsson products
• User can easily toggle between translated response and original English version
• New setting for muting the assistant
• Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node
• Bug fixes
2.0.1(35)
2022年09月09日
• New UI for better user experience.
• Introducing QR code support, get product information via scanning QR code available on hardware.
• Multiple language Support: user can talk with the assistant in different languages.
• Extended support for product technical data.
• Provide answers related to Ericsson Antenna System portfolio knowledge.
• The assistant now provides connections to the Portfolio & Commerce portal.
• The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.
• Introducing QR code support, get product information via scanning QR code available on hardware.
• Multiple language Support: user can talk with the assistant in different languages.
• Extended support for product technical data.
• Provide answers related to Ericsson Antenna System portfolio knowledge.
• The assistant now provides connections to the Portfolio & Commerce portal.
• The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.
1.4.7(26)
2022年04月04日
- New user interface for better user experience.
- Multiple language Support: user can talk with the assistant in different languages.
- Support for 3D model visualisation within the app. User can ask for example: "show me 3D model for Radio 2217".
- Multiple language Support: user can talk with the assistant in different languages.
- Support for 3D model visualisation within the app. User can ask for example: "show me 3D model for Radio 2217".
1.3.3
2021年09月23日
1. General improvement
2. Bug fixes
2. Bug fixes
1.3.1
2021年09月13日
1. General improvement
2. Bug fixes
2. Bug fixes
1.3.0
2021年08月19日
• All users now have to request access specifically to the Ericsson Product Information Assistant.
• Different users will have access to different information based on their user's profile.
• The assistant has improved its capability to have a conversation.
• The assistant now returns up to 5 best hit documents whenever applicable.
• You can now ask the assistant for videos on how to install products, for example “Video to install radio 4417”
• Different users will have access to different information based on their user's profile.
• The assistant has improved its capability to have a conversation.
• The assistant now returns up to 5 best hit documents whenever applicable.
• You can now ask the assistant for videos on how to install products, for example “Video to install radio 4417”
1.2.0
2021年04月12日
· Improved dialogue handling that allows the user to phrase questions in more ways than before.
· The assistant now supports NRO CMS data for Ericsson MANA users, using Heuristic search
· New user interface following Ericsson branding.
· Improved answers for small talk features.
· Fixed access issue faced by some users
· The assistant now supports NRO CMS data for Ericsson MANA users, using Heuristic search
· New user interface following Ericsson branding.
· Improved answers for small talk features.
· Fixed access issue faced by some users
1.1.2
2021年03月12日
Bug Fixes.
1.0.2
2020年11月18日
Fixed the bug of refresh token.
Removed html tags in some answers.
Developer mode is enabled.
Removed html tags in some answers.
Developer mode is enabled.
1.0
2020年10月13日
Product Information Assistant FAQ
點擊此處瞭解如何在受限國家或地區下載Product Information Assistant。
以下為Product Information Assistant的最低配置要求。
iPhone
須使用 iOS 15.6 或以上版本。
iPad
須使用 iPadOS 15.6 或以上版本。
iPod touch
須使用 iOS 15.6 或以上版本。
Product Information Assistant支持英文
