Roche Direct
免費
4.0.1for iPhone, iPad and more
Age Rating
Roche Direct 螢幕截圖
About Roche Direct
Roche Direct is Roche's first augmented reality solution enabling Roche's customers, customer support agents and field service agents to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab.
Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream.
Roche Direct Benefits:
The application requires no registration or effort once downloaded on your iPhone or iPad.
Roche Direct allows you to simply show us the issue instead of explaining it.
The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime.
Roche Direct features:
One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue.
The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue. This function can be helpful when troubleshooting a complex problem.
As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection.
Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users.
Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed. You will only need your iPhone or iPad with internet connection.
Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream.
Roche Direct Benefits:
The application requires no registration or effort once downloaded on your iPhone or iPad.
Roche Direct allows you to simply show us the issue instead of explaining it.
The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime.
Roche Direct features:
One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue.
The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue. This function can be helpful when troubleshooting a complex problem.
As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection.
Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users.
Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed. You will only need your iPhone or iPad with internet connection.
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最新版本4.0.1更新日誌
Last updated on 2023年10月18日
歷史版本
Feature enhancement for session handling, varios UX enhancements and fixes and finally various security enhancements targeting authorization.
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Version History
4.0.1
2023年10月18日
Feature enhancement for session handling, varios UX enhancements and fixes and finally various security enhancements targeting authorization.
4.0.0
2022年11月12日
Installation bug fixes
3.3.4
2022年09月02日
Fixing a wrong update
2.2.7
2022年08月26日
New languages support
2.2.6
2022年06月01日
The new build contains preparations supplementing an upcoming hotfix for the solution only and it doesn't have any effect functionality-wise for the current version
1.0
2022年01月12日
Roche Direct FAQ
點擊此處瞭解如何在受限國家或地區下載Roche Direct。
以下為Roche Direct的最低配置要求。
iPhone
須使用 iOS 15.0 或以上版本。
iPad
須使用 iPadOS 15.0 或以上版本。
iPod touch
須使用 iOS 15.0 或以上版本。
Roche Direct支持加泰羅尼亞文, 德文, 意大利文, 法文, 波蘭文, 簡體中文, 英文, 葡萄牙文, 西班牙文