SightCall
免費
5.1.0for iPhone, iPad and more
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SightCall 螢幕截圖
About SightCall
Designed with field technicians and mobile experts in mind, the SightCall App enables the deskless workforce to engage in interactive, mobile-to-mobile visual support sessions. With the click of a button, technicians in the field can share their environment through a live video stream and receive immediate AR-powered assistance from a remote expert. The expert can see and guide the technician with local and remote controls including:
- Pause Video and Draw on Screen
- Capture and Save HD Photos
- Document Share and Co-Browse
- Remote Flashlight Activation for Better Visibility
- Remote Zoom for Clarity and Understanding
- Collect Product Numbers and Codes with Optical Character Recognition
and More
The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training.
Deployed globally, the SightCall App is used by field service organizations to:
- request visual assistance from the home office or expert of your choosing
- provide visual assistance to other colleagues in the field
- improve service performance and improve customer experience
- Pause Video and Draw on Screen
- Capture and Save HD Photos
- Document Share and Co-Browse
- Remote Flashlight Activation for Better Visibility
- Remote Zoom for Clarity and Understanding
- Collect Product Numbers and Codes with Optical Character Recognition
and More
The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training.
Deployed globally, the SightCall App is used by field service organizations to:
- request visual assistance from the home office or expert of your choosing
- provide visual assistance to other colleagues in the field
- improve service performance and improve customer experience
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最新版本5.1.0更新日誌
Last updated on 2024年03月07日
歷史版本
In this release, we improved performance, stability and enhanced the user experience.
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Version History
5.1.0
2024年03月07日
In this release, we improved performance, stability and enhanced the user experience.
5.0.5
2024年01月24日
Various improvements.
5.0.4
2024年01月15日
In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14.
5.0.3
2023年12月20日
In this release, we:
- improved the Cloud communication Layer
- fixed an issue with annotations on iOS 17
- improved the Cloud communication Layer
- fixed an issue with annotations on iOS 17
4.5.12
2023年12月09日
In this release, we fixed a login issue for agents using our US Platform.
4.5.11
2023年12月06日
In this release, we fixed a login issue for agents using Registration links.
4.5.10
2023年10月27日
In this release, we:
- added compatibility with iOS 16.6.1 and iOS 17 for country codes
- improved the pictures upload management
- fixed crashes in certain situations
- added compatibility with iOS 16.6.1 and iOS 17 for country codes
- improved the pictures upload management
- fixed crashes in certain situations
4.5.9
2023年10月17日
Features
- Cloud communication layer updated
- iPhone 15 compatibility
Bugfix
- App could crash on network loss
- Cloud communication layer updated
- iPhone 15 compatibility
Bugfix
- App could crash on network loss
4.5.3
2023年06月08日
- API upgrade
- Media capture UI and features improvements
- Copywriting improvements
Bugfixes
- Various bugfixes
- Media capture UI and features improvements
- Copywriting improvements
Bugfixes
- Various bugfixes
4.3.2
2023年02月10日
Fixed: screen not refreshing when password is resetted
4.3.1
2022年12月21日
New features:
- Update of the Cloud communication interface (rejoining a call when network lost, messages synchronisation)
- Better SSL mode
Bugfixes:
- Fixed: Invalid dates for recordings in Case reports
- Fixed: GPS: Autostart, date displayed in geolocation panel, app crash if no request ID
- Fixed: Login: mobile agent registration link error
- Fixed: Double picture upload
- Fixed: Screencast: Agent can not stop guest's screencast and can annotate it
- Update of the Cloud communication interface (rejoining a call when network lost, messages synchronisation)
- Better SSL mode
Bugfixes:
- Fixed: Invalid dates for recordings in Case reports
- Fixed: GPS: Autostart, date displayed in geolocation panel, app crash if no request ID
- Fixed: Login: mobile agent registration link error
- Fixed: Double picture upload
- Fixed: Screencast: Agent can not stop guest's screencast and can annotate it
4.2.4
2022年10月13日
- fixed: signature popup not appearing
4.2.2
2022年10月06日
Fixed: connection with display name issue
4.2.1
2022年10月03日
- Fixed: connection issue on external ACD calls
- Fixed: mobile agent stats
- Fixed: can't interact with app when a toast message is shown
- Fixed: deeplinks issues
- Fixed: blank login page after logout
- Fixed: reset password error if app not already installed
- Fixed: impossible to invite an attendee in a multiparty call
- Fixed: mobile agent stats
- Fixed: can't interact with app when a toast message is shown
- Fixed: deeplinks issues
- Fixed: blank login page after logout
- Fixed: reset password error if app not already installed
- Fixed: impossible to invite an attendee in a multiparty call
4.2.0
2022年09月21日
- New login system
- Handle of RTCC JWT authentication
- JWT support for network test
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
- Handle of RTCC JWT authentication
- JWT support for network test
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
4.1.3
2022年08月10日
Fix a bug that could prevent a call to start.
4.1.0
2022年06月07日
Bugfixes:
- Fixed an issue with webrtc template on Visual Support
- Fixed an issue with GPS request on startup
- Fixed an issue with webrtc template on Visual Support
- Fixed an issue with GPS request on startup
4.0.3
2022年05月02日
Bugfixes:
- issue with reference in case report
- issue with reference in case report
4.0.2
2022年04月15日
Bugfixes:
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
4.0.1
2022年04月11日
Fix minor bugs :
- Fix an issue that prevents tenant customizations to be handled properly
- Video startup behaviour is now correctly handled by the Apps
- Fix an issue that prevents tenant customizations to be handled properly
- Video startup behaviour is now correctly handled by the Apps
4.0.0
2022年04月05日
Fixes minor issues
3.7.0
2022年01月14日
Fixes minor issues
1.6.3
2021年12月13日
Fixes minor issues on multiparty calls
1.6.2
2021年11月10日
Bug fixes
1.6.1
2021年10月05日
Updates in this version:
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
SightCall FAQ
點擊此處瞭解如何在受限國家或地區下載SightCall。
以下為SightCall的最低配置要求。
iPhone
須使用 iOS 14.0 或以上版本。
iPad
須使用 iPadOS 14.0 或以上版本。
iPod touch
須使用 iOS 14.0 或以上版本。
SightCall支持英文
