ServiceMax Zinc
免費
9.1.0for iPhone, iPad and more
Age Rating
ServiceMax Zinc 螢幕截圖
About ServiceMax Zinc
Zinc connects technicians with the people and information they need.
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
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最新版本9.1.0更新日誌
Last updated on 2024年04月21日
歷史版本
Improvements and bug fixes.
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Version History
9.1.0
2024年04月21日
Improvements and bug fixes.
9.0.1
2024年04月07日
Improvement and bug fixes.
9.0.0
2024年04月04日
Improvement and bug fixes
8.4.0
2024年02月26日
Improvement and bug fixes
8.2.0
2024年01月18日
Improvement and bug fixes
8.1.1
2023年12月21日
Improvements and bug fixes
8.1.0
2023年12月19日
Application improvements and fixes.
8.0.0
2023年12月14日
8.0.0 - New release along with fixes and improvements.
7.0.1
2023年10月21日
7.0.1 - Fixes and Improvements
7.0.0
2023年10月18日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.27.2
2023年02月13日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.27
2022年12月15日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.26.2
2022年08月30日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.26
2022年08月11日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.25.2
2022年05月11日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.25
2022年04月15日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.3
2022年03月03日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.2
2022年01月27日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.1
2022年01月21日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24
2021年12月02日
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.23.1
2021年08月26日
Bug fixes and minor enhancements.
5.23
2021年08月12日
Zinc 5.23 for iOS adds support for Salesforce-based Zinc accounts, plus bug fixes and minor enhancements.
5.22.1
2021年06月17日
Bug fixes and minor enhancements.
5.22
2021年04月26日
Zinc 5.22 for iOS adds two major features:
- Photo annotation - Now you can draw on a photo before sending it in a Zinc conversation. And you can reply with an annotated version of a photo someone else sent.
- Hotline Request Search - Now you can find past hotline requests and conversations by searching for message text, and you can filter on requester, owner, current status, or hotline.
The release also includes various bug fixes and minor enhancements.
- Photo annotation - Now you can draw on a photo before sending it in a Zinc conversation. And you can reply with an annotated version of a photo someone else sent.
- Hotline Request Search - Now you can find past hotline requests and conversations by searching for message text, and you can filter on requester, owner, current status, or hotline.
The release also includes various bug fixes and minor enhancements.
5.21.5
2021年03月20日
Bug fixes and minor enhancements.
ServiceMax Zinc FAQ
點擊此處瞭解如何在受限國家或地區下載ServiceMax Zinc。
以下為ServiceMax Zinc的最低配置要求。
iPhone
須使用 iOS 13.4 或以上版本。
iPad
須使用 iPadOS 13.4 或以上版本。
iPod touch
須使用 iOS 13.4 或以上版本。
ServiceMax Zinc支持丹麥文, 德文, 意大利文, 法文, 瑞典文, 芬蘭文, 英文, 荷蘭文, 西班牙文