Zurich HK

1.check your policy details and policy schedules
2.update your contact information or other policy information
3.renewal your policy
4.buy new policies
5.report new claims
6.check your claim progress

「 Zurich HK 」讓您在指尖間獲得所需服務及資訊：由索償申請，僱員醫保管理，網上投保以至精明小貼士， 都可以通過「 Zurich HK 」手機應用程式方便快捷地進行及獲取。
【索償申請】
「 Zurich HK 」特設多種方便快捷的索償服務，包括：
個人醫療索償：
• 提供有關住院現金和手術現金之索償
• 「醫生搜尋」功能
旅程索償：
• 提供有關行李箱損壞、延誤、門診費用、旅遊延誤等索償
• 旅遊緊急支援熱線，提供快捷支援
汽車索償：
• 顯示就近提供維修擋風玻璃免找數服務的車房
• 「圖繪事故現場」功能描繪意外情況，令索償更有效率
家傭索償：
• 提供家傭的門診費用之索償
家居索償：
• 提供維修保障項目之索償（電器技工、水管技工及開鎖工匠等）
• 家居緊急支援熱線，提供快捷支援
【僱員醫保管理】
如果您的僱主選擇了蘇黎世作為您公司的僱員醫保夥伴，您就可以利用「Zurich HK」便捷地管理您的僱員保障及福利。立即啟動並登入屬於您個人的僱員醫保帳號吧!
包括以下功能：
• 電子醫療卡
• 索償查詢以及索償表格下載
• 醫生咨詢及搜查功能
• 重要資訊以及尊享禮遇
• 選擇個人保障和保健組合*
*僅適用於「 智識揀」僱員醫療保險計劃。

【網上投保】
透過「 Zurich HK 」即可網上查詢各類保障產品，輕鬆選購#。體驗前所未有的方便快捷。
#僅適用於某些保險計劃。
立即免費下載 ，體驗 「 Zurich HK 」 提供的嶄新服務。如有任何疑問，歡迎致電蘇黎世保險客戶服務熱線 +852 2968 2288 或電郵我們查詢 enquiry@hk.zurich.com。
提供繁體中文及英文 。

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“Zurich HK” places the services and information you need at your fingertips: from claims submission to group medical benefits management, insurance application and smart tips which all are readily available through this app.
[Claims Submission and more]
“Zurich HK” provides various, simple and user-friendly claims services, including:
Individual Medical Insurance
• Direct claim submission for Hospital Cash and Surgical Cash
• “Find a Doctor” function
Travel Insurance
• Direct claim submissions for luggage damage or delay, clinical expense, travel delay, etc.;
• In-App travel emergency hotline
Motor Insurance
• Location service of nearby garages that provide cashless windshield repair
• Action depiction tool for traffic accident scene for a more efficient claims approval process
Domestic Helper Insurance
• Direct claim submission for outpatient benefit for domestic helper
Home Insurance
• Direct claim submission for repair-related expenses (including electricians, plumbers, locksmiths and etc.)
• In-App home emergency hotline
[Group Medical Management]
When Zurich is your company’s chosen group medical insurance partner, you will be able to enjoy easy group medical benefits management via “Zurich HK” app. Register now and login with your personal account!
Functions include:
• Virtual Medical Card
• Claims enquiries and claim forms download
• Doctor search
• Essential information and preferential offers
• Insurance and wellness benefits selections*
*Applicable to FlexiCare Group Medical Insurance Plan only.
[Instant Enrollment]
Checking and buying# insurance product is now only one tap away, making the process easy and simple like never before.
#Applicable to selective products.
Enjoy “Zurich HK”’s free download and new service experience now. For enquiries, please call the Zurich Customer Service Hotline at +852 2968 2288 or e-mail us at enquiry@hk.zurich.com.
Both Traditional Chinese and English are available.

Bug fix and performance improvements

Performance improvement
Bug fixes

Enhanced New UI. Simpler to use and feature rich.

Users can see the downloaded renewal document

Fixed issue in downloading policy documents. Added new enquiry form for better customer support.

Bug fixes

* New Customer Portal UI.
* Improved Performance and user experience

Minor bug fix

錯誤修復和性能改進

New E-Claim Experience
1. 24/7 : Customers can submit claims anytime and anywhere in the online platform.
2. Faster : It saves at least 2 working days of the claim turnaround time.
3. Preventable : It can prevent the cheque missing in post or expire as the E-Claim payment is settled through the bank transfer.


全新網上賠償體驗
1. 24/7 ： 顧客可以隨時隨地在網上提交賠償表格
2. 更快捷：整個賠償過程可以至少節省兩天工作天或以上
3. 更保障：網上賠償過程會通過銀行轉帳處理，可避免支票寄失或過期彈票

移除「僱員醫保」並新增「官方網站」按鈕

Removal of “Group Medical” and addition of ‘Official Website” button

Update PICS statement for Claims Submission.

Zurich HK is updated for a Photo call-out bug during the claim submission.

更新 eClaim 功能.

提供更優質的索償體驗
Enhanced claim experience

提供更優質的索償體驗
Enhanced claim experience

提供更優質的索償體驗
Enhanced claim experience

提供更優質的索償體驗
Enhanced claim experience

提供更優質的索償體驗
Enhanced claim experience

•全新面貌，全新客戶體驗，更方便易用
•一般保險產品詳情查詢及即時提交申請#
•僱員醫療保障及保健計劃揀選*及管理， 專享優惠即時更新
#僅適用於某些保險計劃
*僅適用於「 智識揀」僱員醫療保險計劃

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•A new and fresher look with an enhanced customer-centric experience
•General insurance products details and instant enrollment*
•Group medical insurance plan management, insurance and wellness benefits selections# and updated preferential offer
*Applicable to selective products.
#Applicable to FlexiCare Group Medical Insurance Plan only.

優化整體表現


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Optimized overall performance.

Optimized overall performance
優化整體表現

Optimized overall performance.

優化整體表現