4.4.0
2020-01-09
• Provided better workflow for user to send feedback to Brand when closing complaint.
• Production defects fixed from last release.
4.3.0
2019-08-14
• Added the ability to view any attachments (image files) of a complaint.
• User now has the ability to block the called identification information when making a call to the guest. This feature is for US calls only.
• Along with viewing the complaints by location or title (Case Insights) the user can drill down to specific filtered view of those complaints. The same applies to Feedback as well.
• Production defects found during previous release have been fixed.
4.2.0
2019-07-11
Ability to view complaint attachments.
Ability to hide caller identification when calling guest.
Bug fixes.
4.1.2
2019-05-07
- Fixed a defect where in some of the complaints were showing incorrect notes.
- Performance improvements.
4.1.1
2019-03-28
Minor bug fixes
4.1.0
2019-02-09
Complaints and Feedbacks summary order will be based on the last updated date and time.
Option to filter Complaints and Feedbacks by “By Locations in Region”
Text validation while closing a case.
Minor bug fixes and performance improvements.
4.0.0
2018-05-16
• Fixed several defects reported by customers.
• Ability for user to turn on/off notifications with sound selection.
3.3.4
2017-10-31
- Fixed an issue where the app was not sending the edited email subject line text correctly.
- When a user sends an email to the guest the sender will now get a copy of the email as well.
- GiSMo app is now supported on iOS 11 version as well.
- Minor bug fixes.
3.3.2
2017-10-16
- Fixed an issue where the app was not sending the edited email subject line text correctly.
- When a user sends an email to the guest the sender will now get a copy of the email as well.
- GiSMo app is now supported on iOS 11 version as well.
3.3.1
2017-08-24
- Minor bug fixes
- Performance Optimisation
3.1.8
2017-01-24
- Filtering complaints by Region is now available
- Made changes to handle not logout the user when a session expires on the app.
- Minor bug fixes
3.1.7
2016-10-03
- Support for shared login across all Workpulse Apps.
- Displayed notes count for each Complaint and Feedback in respective list.
- Minor bug fixes.
3.1.6
2016-06-11
-- Added reports
3.1.5
2016-05-16
- Minor bug fixes
3.1.4
2016-04-03
Critical bug fixes
3.1.3
2016-04-01
-- Minor bug fixes
3.1.2
2016-03-31
- Escalated and FYI case information
- TouchId to Login.
- Minor bug fixes and performance improvement.
3.1.1
2016-01-14
- Feedback Notifications
- Minor fixes and performance improvement
3.1.0
2015-11-25
- WatchApp Redesigned + increased functionality
- Forgot Password link
- Minor bug fixes and performance improvements
3.0.0
2015-09-23
• Apple Watch Integration
• Minor bug fixes
2.5.2
2015-06-25
Minor bug fixes.
2.5.1
2015-06-13
Critical Bug Fixes
2.5.0
2015-06-12
FEEDBACK (New)
** Workpulse GiSMo now supports viewing of SMG customer survey feedback
** Feedback can be sorted by date or rating
** Feedback can be filtered by survey question, location and area manager
** Feedback Dashboard report gives a quick summary of customer ratings
** User has the option to sync feedback data for different range of days
EMAIL TEMPLATES (New)
** Email Templates can be setup for the Organization
** Email Templates can be used while replying to Guest or Brand
ENHANCEMENTS
** Filtering support for Complaints
** Improved Complaints Dashboard with count of closed cases
** Option to mark all cases as Read or Unread
** Complaint Admin for the Organization can now change the status of a complaint without sending email to brand
** All emails are now being sent using the user email address instead of location email address
** Auto text “*** This case has been resolved. Please close this case ***” is being inserted when closing a case
** User can now view and read details about a case in offline mode but the user is not allowed to take any action on a case
1.2.0
2015-04-16
Critical Bug Fix
1.1.0
2015-04-09
Minor Bug Fixes