2218.23.1004
2023-11-13
Fix some known issues and optimize the experience
2218.23.1001
2023-10-30
-Sales Cloud: Optimized the full-flow L2O experience and sales data intelligence capabilities.
-Neo SCRM: Added the WeCom interface authorization management to optimize system performance.
-Partner Cloud: Support WeCom upstream/downstream connection to develop digital channel spaces; Enhanced the promotion features.
-Service Cloud: Support bulk sending questionnaires to customers through the marketing broadcast messages feature; Support WhatsApp access to online customer services.
-PaaS Platform: Enhanced configurations for approval flows and work flows; Optimized the data permissions and sandbox transfer & packing.
2218.23.0803
2023-10-23
-Sales Cloud: Optimized the full-flow L2O experience and sales data intelligence capabilities.
-Neo SCRM: Added the WeCom interface authorization management to optimize system performance.
-Partner Cloud: Support WeCom upstream/downstream connection to develop digital channel spaces; Enhanced the promotion features.
-Service Cloud: Support bulk sending questionnaires to customers through the marketing broadcast messages feature; Support WhatsApp access to online customer services.
-PaaS Platform: Enhanced configurations for approval flows and work flows; Optimized the data permissions and sandbox transfer & packing.
2218.23.0704
2023-09-10
Fix some known issues
2218.23.0703
2023-08-21
Fix some known issue
2218.23.0702
2023-08-01
Fix some known issues
2218.23.0701
2023-07-17
Fix some known issues
2218.23.0601
2023-07-03
Fix some known issues
2218.23.0501
2023-06-12
Fix some known issues
2218.23.0402
2023-05-29
-Sales Cloud: Support setting recommendation rule for smart account recommendation; Support quote comparison for quotes.
-Neo SCRM: Added the customer's digital space feature; Enhanced customer journey, material center and other features.
-Partner Cloud: Added the app mall; Added the reconciliation-related feature; Enhanced promotion and visit features.
-Service Cloud: Support Alipay for the third-party payment; Added the logistics integration; Preset return flows for return management.
-PaaS Platform: Enhanced flow configurations; Optimized the user import/export feature and Neo UI experience.
2218.23.0401
2023-05-22
-Sales Cloud: Support setting recommendation rule for smart account recommendation; Support quote comparison for quotes.
-Neo SCRM: Added the customer's digital space feature; Enhanced customer journey, material center and other features.
-Partner Cloud: Added the app mall; Added the reconciliation-related feature; Enhanced promotion and visit features.
-Service Cloud: Support Alipay for the third-party payment; Added the logistics integration; Preset return flows for return management.
-PaaS Platform: Enhanced flow configurations; Optimized the user import/export feature and Neo UI experience.
2218.23.0305
2023-04-23
Fix some known issues
2218.23.0304
2023-04-17
Fix known issues and optimize the experience
2218.23.0303
2023-04-04
Fix some known issues
2218.23.0302
2023-03-22
Fix known issues and optimize the experience
2218.23.0206
2023-03-07
Fix known issues and optimize the experience
2218.23.0205
2023-02-28
Fix some known issues
2218.23.0203
2023-02-20
Fix known issues and optimize the experience
2210.2
2022-10-31
Fix known issues and optimize the experience
2210.1.2
2022-10-19
Fix known issues and optimize the experience
2209.2.6
2022-09-30
Fix some known issues and optimize the experience
2209.2.5
2022-09-26
Fix some known issues and optimize the experience
2209.2.3
2022-09-22
Fix some known issues and optimize the experience
2209.1
2022-09-05
-Sales Cloud: Support following flow of associated objects for territory pools; Upgraded print templates; Support multiple price books.
-Neo SCRM: Support intelligently recommending scripts, automatically assigning marketing tasks and recording account interactions.
-Partner Cloud: Launched brand new rebate management; Support multi-mall mode for partner malls.
-Customer Service Cloud: Optimized online customer services; Added outbound call tasks and outbound call console.
-Field Service Cloud: Support redirect feature and logic code validation for questionnaire forms; Optimized work order management.
-PaaS Platform: Support time limit for approval flows; Enhanced configurations for text and other types of fields; Enhanced sandbox capabilities.
2208.1
2022-08-29
-Sales Cloud: Support following flow of associated objects for territory pools; Upgraded print templates; Support multiple price books.
-Neo SCRM: Support intelligently recommending scripts, automatically assigning marketing tasks and recording account interactions.
-Partner Cloud: Launched brand new rebate management; Support multi-mall mode for partner malls.
-Customer Service Cloud: Optimized online customer services; Added outbound call tasks and outbound call console.
-Field Service Cloud: Support redirect feature and logic code validation for questionnaire forms; Optimized work order management.
-PaaS Platform: Support time limit for approval flows; Enhanced configurations for text and other types of fields; Enhanced sandbox capabilities.
2205.4
2022-08-22
Fix known issues and optimize the experience
2205.2.1
2022-08-01
Fix known issues and optimize the experience
2205.1.1
2022-07-18
Fix known issues and optimize the experience
2205.1
2022-07-11
Fix known issues and optimize the experience
2205.0.1
2022-07-05
Fix known issues and optimize the experience
2205
2022-06-28
-Sales Cloud: Added territory pools; Supported enabling NEO forms when creating accounts and contacts.
-Neo SCRM: Built a private domain traffic system on WeCom to intensify marketing strategies and to provide one-stop private domain traffic operation capabilities.
-Partner Cloud: Optimized mall experiences; Added inventory verification and product market features to simplify visit flows.
-Tencent Meeting Integration: Can invoke the Tencent Meeting app to join a meeting initiated through the event.
-Field Service Cloud: Added multiple features for service projects; Upgraded warehouse inventory management, and questionnaire form features.
-Intelligent Enhanced visual workbook sharing; Supported filed data settings.
-PaaS: Added data filing; Supported bulk replacement of approvers in approval flows.
-WeCom: Supported the custom agent development of WeCom apps.
2204.2.1
2022-06-14
-Sales Cloud: Added territory pools; Supported enabling NEO forms when creating accounts and contacts.
-Neo SCRM: Built a private domain traffic system on WeCom to intensify marketing strategies and to provide one-stop private domain traffic operation capabilities.
-Partner Cloud: Optimized mall experiences; Added inventory verification and product market features to simplify visit flows.
-Tencent Meeting Integration: Can invoke the Tencent Meeting app to join a meeting initiated through the event.
-Field Service Cloud: Added multiple features for service projects; Upgraded warehouse inventory management, and questionnaire form features.
-Intelligent Enhanced visual workbook sharing; Supported filed data settings.
-PaaS: Added data filing; Supported bulk replacement of approvers in approval flows.
-WeCom: Supported the custom agent development of WeCom apps.
2203.4
2022-05-05
Fix known issues and optimize the experience
2203.3.1
2022-04-23
Fix known issues and optimize the experience
2203.1
2022-03-21
Fix known issues and optimize the experience
2201.0.2
2022-02-28
Fix known issues and optimize the experience
2201.0.1
2022-02-21
Fix known issues and optimize the experience
2111.2
2022-01-24
-Sales Cloud: Adaptive to Neo UI; Created the Work Reports object; Optimized opportunity stage interaction.
-Partner Cloud: Supported filters, promotion rebate, rebate redemption scenarios in the mall. Added quick access portals to visit events.
-Customer Service Cloud: Upgraded call center to support integration with E-surfing CC.
-Field Service Cloud: Added service contracts and warehouse inventory management; Supported assignment and processing of a work order to multiple field engineers, and offline work orders.
-Intelligent Analytics Cloud: Optimized styles for column charts; Added redirect feature for reports and cascade filter for dashboards.
-PaaS: Added data recycle bin and custom configuration features.
2111.1
2022-01-17
-Sales Cloud: Adaptive to Neo UI; Created the Work Reports object; Optimized opportunity stage interaction.
-Partner Cloud: Supported filters, promotion rebate, rebate redemption scenarios in the mall. Added quick access portals to visit events.
-Customer Service Cloud: Upgraded call center to support integration with E-surfing CC.
-Field Service Cloud: Added service contracts and warehouse inventory management; Supported assignment and processing of a work order to multiple field engineers, and offline work orders.
-Intelligent Analytics Cloud: Optimized styles for column charts; Added redirect feature for reports and cascade filter for dashboards.
-PaaS: Added data recycle bin and custom configuration features.
2110.5.1
2022-01-10
Fix known issues and optimize the experience
2109.1
2021-09-22
-Sales Cloud: Orders and contracts can be print-previewed; Text-type fields can be identified through scanning.
-Partner Cloud: Supported multi-location checkin and the mini-program ordering mall.
-Customer Service Cloud: Added work order consoles; Improved AI customer service bots and upgraded service orders.
-Field Service Cloud: Upgraded form management; Added service reports; Supported visual employee skill tables.
-Intelligent Analytics Cloud: Added general funnel charts and data warning mechanism; Optimized table styles.
-PaaS: Added advanced identity management; File-type fields can be previewed; Supported multiple duplicate check rules.
2010.2
2020-11-03
Fix known issues and optimize the experience
2010.1
2020-10-26
Fix known issues and optimize the experience
2009.1
2020-09-29
Performance optimization and user experience improvement.
2004.4
2020-05-16
-Sales Cloud: Enhanced user experiences of E-Mail activities and overall CPQ experiences on Mobile devices
-Partner Cloud: Introduced multi-order rebates and multi-account payment settlements
-Customer Service Cloud: Integrated mobile service solution, enabling customer calls directly from your personal devices
-Field Service Cloud：Advanced inventory management and customer survey features
-Intelligent Analytics Cloud: Enhanced data sharing, dashboard-level filtering and custom metrics.
-PaaS: New generation of approval workflow with easy-to-use process designer
2003.2
2020-04-06
-Sales Cloud: Enhanced user experiences of E-Mail activities and overall CPQ experiences on Mobile devices
-Partner Cloud: Introduced multi-order rebates and multi-account payment settlements
-Customer Service Cloud: Integrated mobile service solution, enabling customer calls directly from your personal devices
-Field Service Cloud：Advanced inventory management and customer survey features
-Intelligent Analytics Cloud: Enhanced data sharing, dashboard-level filtering and custom metrics.
-PaaS: New generation of approval workflow with easy-to-use process designer
2003.1
2020-03-30
-Sales Cloud: Enhanced user experiences of E-Mail activities and overall CPQ experiences on Mobile devices
-Partner Cloud: Introduced multi-order rebates and multi-account payment settlements
-Customer Service Cloud: Integrated mobile service solution, enabling customer calls directly from your personal devices
-Field Service Cloud：Advanced inventory management and customer survey features
-Intelligent Analytics Cloud: Enhanced data sharing, dashboard-level filtering and custom metrics.
-PaaS: New generation of approval workflow with easy-to-use process designer
2003
2020-03-22
-Sales Cloud: Enhanced user experiences of E-Mail activities and overall CPQ experiences on Mobile devices
-Partner Cloud: Introduced multi-order rebates and multi-account payment settlements
-Customer Service Cloud: Integrated mobile service solution, enabling customer calls directly from your personal devices
-Field Service Cloud：Advanced inventory management and customer survey features
-Intelligent Analytics Cloud: Enhanced data sharing, dashboard-level filtering and custom metrics.
-PaaS: New generation of approval workflow with easy-to-use process designer
2001.5
2020-03-17
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
2001.4
2020-03-08
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
2001.2
2020-02-17
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
2001.1
2020-02-10
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
2001
2020-01-20
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1912.2
2020-01-13
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1912.1
2020-01-07
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1912.0.2
2019-12-23
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1911.1
2019-12-09
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1911
2019-12-03
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910.2
2019-11-25
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910.1
2019-11-19
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910.0.3
2019-11-14
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910.0.2
2019-11-13
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910.0.1
2019-11-13
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1910
2019-11-10
-Sales Cloud: Enhanced Opportunity Contact Graph with a new hierarchical view and configurable contact cards; Added new Multi-dimensional Sales Performance Management.
-Marketing Cloud: Improved marketing campaign management with better user experience.
-Partner Cloud: Launched new B2B2C Commerce Platform that seamlessly connects manufacturers with multi-level channel partners and consumers.
-Customer Service Cloud: Launched survey workbench to better engage customers.
-Field Service Cloud: Improved service order form and service project management.
-Intelligent Analytics Cloud: Introduced embeddable BI dashboard components; Enhanced custom metrics.
-PaaS: Enhanced role and permission management; improved UI extensibility with controlled custom JS development.
1907.12
2019-10-24
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.11
2019-10-19
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.9
2019-10-15
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.8
2019-10-08
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.7
2019-09-20
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.6
2019-09-16
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.4
2019-09-04
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.3
2019-08-26
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907.1
2019-08-19
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1907
2019-08-07
Sales Cloud
Enhanced Territory Management to support independent assignments of opportunities.
Customer Service Cloud
Inside Sales Console to drive high velocity sales and track sales activity KPIs.
Field Service Cloud
Launched manufacturing and consumer electronics industry editions.
Partner Cloud
Partner Promotion Management module to enable partner incentive management.
Intelligent Analyticscloud
Enhanced BI visualization on Mobile App and overall system performance.
PaaS
New approval workflow designer; enhanced sandbox migration; support OAuth2.0 SSO.
Marketing cloud
Enhanced campaign management and full life cycle marketing data analysis.
1904.9
2019-07-31
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1904.8
2019-07-22
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.7
2019-07-15
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.6
2019-07-08
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.5
2019-07-03
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.4
2019-06-27
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.3
2019-06-24
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.2
2019-06-19
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904.1
2019-06-03
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1904
2019-05-28
Sales Cloud
-Optimize sales resource allocation with territory management, using flexible regional dimensions and allocation rules
- Introduce inside-sales console to help sales timely follow up on sales leads
* Introduce CPQ and pricing rules to achieve the dynamic configuration of combo products, addressing various advanced promotion scenarios
* Support sending and receiving emails within the sales activity console
Customer Service Cloud
- Leverage platform customization capabilities to create configurable customer service workbench;
Field Service Cloud
- New packaging, shipping and receiving capabilities to streamline the delivery, installation and maintenance of manufacturing equipment;
- Track and troubleshoot inventory of components and equipment with advanced BOM
Intelligent Analyticscloud
- Introduce various new chart types such as map view to offer more analytical and visualization options
- Support embedded reports and charts on the home page and object detail page and help the business making context-sensitive decisions
PaaS
- Enhance sandbox capabilities, supporting automatic migration of more component types across both web and mobile devices, alleviating developers from manual reconfiguration work
1901.14
2019-05-16
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.13
2019-05-09
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.12
2019-05-05
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.11
2019-04-22
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.10
2019-04-15
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.9
2019-04-11
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.8
2019-04-09
Bug fixes and performance improvements.
Latest Updates:
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.7
2019-04-08
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.6
2019-03-31
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.5
2019-03-25
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.4
2019-03-19
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.3
2019-03-15
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.2
2019-03-06
Sales Cloud
* Launched Intelligent Territory Management, which helps sales managers effectively organize sales territories and teams according to different territory dimensions, including region, industry and account type. Territory Management also automatically distribute accounts and opportunities to different sales teams and optimize the allocation of sales resources.
* Added dynamic account, opportunity and contact scoring, helping sales to focus on high-impact and valuable customers and opportunities and to get the most out of the sales resources at lower costs.
* Brand new account relationship mapping enables sales to fully understand the relationships among key contacts, improving productivity and win rate
* Upgraded predefined order, contract, opportunity details page on mobile, improving user experience and custom capabilities
* Improved permission management, help users to manage add，delete, modify and search permissions of account team members more efficiently
* Upgraded the authorization management, helping comprehensively manage the accounts’ team members’ authorization to add, delete, change, and read of the account transaction objects
Partner Cloud
* Added coupon management. Channel managers can create and issue coupons, track real-time collect and write-off information, and further connect stores and end consumers
* Enhanced account and partner company information management to better support customization of partners and accounts
Customer Service Cloud
* Added Lego like customer service workbench layout, helping quickly create the company's custom service workbench;
* Added CTI Adapter, extending the ability to quickly integrate with call centers;
* Added WeChat payment, making paying services more convenient;
* Added AI sentiment orientation analysis to offer more intimate service
Field Service Cloud
* Upgraded timesheet, subtask, expense reimbursement, service project management
* Added purchase order, warranty management, error code to enhance service management capabilities
Intelligent Analytics Cloud
* Redesigned the user interactive interface to present data in an easier to read way and help analyze work more efficient;
* Added label filter to make the search faster;
* Added multi-layer drilling to help achieve more comprehensive analysis
1901.1
2019-02-28
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1901
2019-02-24
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.12
2019-02-15
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.11
2019-01-28
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.10
2019-01-19
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.9
2019-01-11
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.8
2019-01-06
Launched the whole new user interface on mobile! This new interface offers simplified, light, human-centered and international experience to our end users.
Sales Cloud upgraded contract, order and payment management, and added invoice, receipt, and change management.
1810.7
2018-12-17
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.6
2018-12-03
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.5
2018-11-25
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.4
2018-11-21
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.3
2018-11-18
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.2
2018-11-11
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization
1810.1
2018-11-08
Bug fixes and performance improvements.
Latest Updates:
•Sales Cloud:
-Optimized user experience and performance in all aspects
-Enhanced API and development capabilities of multiple modules such as CPQ, transaction management and target management
-Further improved contract and order management, transaction management and target management modules
•Partner Cloud
-Supported CPQ, Intelligent Analytical cloud, empowering channel partners’ operations and smart decision making
-Added New service provider management to support efficient collaboration with service partners
•Customer Service Cloud
-Integrated Weibo to provide customers with more timely services.
-Added Smart Session Allocation to assign customers from various channels to the right customer service representatives.
•Field Service Cloud
-Added more RMA tools such as return authorization and repair order to standardize the return process, and improve the efficiency of return and exchange
•Intelligent Analytical Cloud
-Fully upgraded mobile UI is fully upgraded. The new interface is more beautiful, friendlier, and easier to navigate
-Added dual-axis chart, radar chart, KPI chart, tables, pointer charts and more to offer more visualization options;
-Added the year-on-year comparison, date function, binning, etc. to flexibly configure the visualization