Aira Explorer
Visual Assistance On Demand
Free
1.24.1for iPhone, iPad and more
Age Rating
Aira Explorer Screenshots
About Aira Explorer
What is Aira?
Aira is a Visual Interpreting Accommodation Service, an application that connects someone who is blind or has low vision, via a video call, with a live, professionally-trained visual interpreter for on-demand assistance.
Using Aira is simple!
Download the free Aira Explorer app to your smartphone, create an account, and you're just one tap away from connecting with a professionally-trained visual interpreter for on-demand assistance, 24/7. Designed and tested to be highly accessible and usable, simply tap a large button on the home screen and your phone's back-facing camera streams a live video to an Aira Agent.
Who uses Aira and why?
Anywhere someone needs access to visual information, and needs to maneuver through physical or digital accessibility barriers, is where Aira fits, from describing to reading, from explaining to navigating – just about anything, safely and securely. Aira enhances independence, efficiency, and autonomy.
How does Aira work?
The Aira Explorer app connects you to a remote Agent who will converse, describe and assist based on your needs. The app streams live video, including your GPS location, and through an integrated dashboard, an Aira Agent can immerse themselves in your surroundings, seeing and hearing your environment. Agents have access to web-based data, including maps, location tracking, search engines, text-based messaging, and even rideshare integration – all carefully calibrated to provide people who are blind or have low vision with a seamless experience.
What is Aira Access?
Many of the world's most influential organizations provide access to visual information by being part of the Aira Access Network. People who are blind or have low vision can use Aira's service for free at these Aira Access Partner sites. From airports to banks, grocery stores to retailers, universities to entire states, customers, employees, and residents of hundreds of organizations benefit from this commitment to accessibility and inclusion. With our growing Aira Access Network, there are more options to use Aira for free daily; find the full list of free Aira Access Partners in the app.
The Aira Community
People who use Aira are known as Explorers. The relationship between our Agents and Explorers is unique because of how they work together to achieve goals. With an Aira account, you not only have access to professional visual assistance – you have access to a community.
Highlights
- Create a free account and start experiencing visual interpreting without commitment
- Easily connect to a professional Aira Agent 24/7/365
- Vetted Agents safely and securely handle confidential and personal information
- Integrate your Lyft account with your Aira account
- Join a supportive and inspiring community
- Increase your everyday efficiency and independence
Learn More: Join our community on Twitter (@airaio), Facebook, and YouTube to stay updated on news, stories, and exciting developments.
Questions?
We invite you to contact Aira Customer Care daily from 6:00 AM to 6:00 PM Pacific time.
Phone: 1-800-835-1934
Email: support@aira.io
Aira is a Visual Interpreting Accommodation Service, an application that connects someone who is blind or has low vision, via a video call, with a live, professionally-trained visual interpreter for on-demand assistance.
Using Aira is simple!
Download the free Aira Explorer app to your smartphone, create an account, and you're just one tap away from connecting with a professionally-trained visual interpreter for on-demand assistance, 24/7. Designed and tested to be highly accessible and usable, simply tap a large button on the home screen and your phone's back-facing camera streams a live video to an Aira Agent.
Who uses Aira and why?
Anywhere someone needs access to visual information, and needs to maneuver through physical or digital accessibility barriers, is where Aira fits, from describing to reading, from explaining to navigating – just about anything, safely and securely. Aira enhances independence, efficiency, and autonomy.
How does Aira work?
The Aira Explorer app connects you to a remote Agent who will converse, describe and assist based on your needs. The app streams live video, including your GPS location, and through an integrated dashboard, an Aira Agent can immerse themselves in your surroundings, seeing and hearing your environment. Agents have access to web-based data, including maps, location tracking, search engines, text-based messaging, and even rideshare integration – all carefully calibrated to provide people who are blind or have low vision with a seamless experience.
What is Aira Access?
Many of the world's most influential organizations provide access to visual information by being part of the Aira Access Network. People who are blind or have low vision can use Aira's service for free at these Aira Access Partner sites. From airports to banks, grocery stores to retailers, universities to entire states, customers, employees, and residents of hundreds of organizations benefit from this commitment to accessibility and inclusion. With our growing Aira Access Network, there are more options to use Aira for free daily; find the full list of free Aira Access Partners in the app.
The Aira Community
People who use Aira are known as Explorers. The relationship between our Agents and Explorers is unique because of how they work together to achieve goals. With an Aira account, you not only have access to professional visual assistance – you have access to a community.
Highlights
- Create a free account and start experiencing visual interpreting without commitment
- Easily connect to a professional Aira Agent 24/7/365
- Vetted Agents safely and securely handle confidential and personal information
- Integrate your Lyft account with your Aira account
- Join a supportive and inspiring community
- Increase your everyday efficiency and independence
Learn More: Join our community on Twitter (@airaio), Facebook, and YouTube to stay updated on news, stories, and exciting developments.
Questions?
We invite you to contact Aira Customer Care daily from 6:00 AM to 6:00 PM Pacific time.
Phone: 1-800-835-1934
Email: support@aira.io
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What's New in the Latest Version 1.24.1
Last updated on May 1, 2024
Old Versions
- Theme update
- New Community Event page
- Addition of Siri Synonyms and Fixes
- Support for Sharing Image URL
- Push Notification Handling
- Payment method update page's issues were resolved
- Bug fixes
We regularly release updates to enhance our app. If you run into any problems or have ideas for improvement, please contact us at support@aira.io—your feedback is crucial!
If you appreciate our efforts and think we’ve earned it, please consider leaving a review. It makes a significant difference.
Thank you in advance!
- New Community Event page
- Addition of Siri Synonyms and Fixes
- Support for Sharing Image URL
- Push Notification Handling
- Payment method update page's issues were resolved
- Bug fixes
We regularly release updates to enhance our app. If you run into any problems or have ideas for improvement, please contact us at support@aira.io—your feedback is crucial!
If you appreciate our efforts and think we’ve earned it, please consider leaving a review. It makes a significant difference.
Thank you in advance!
Show More
Version History
1.24.1
May 1, 2024
- Theme update
- New Community Event page
- Addition of Siri Synonyms and Fixes
- Support for Sharing Image URL
- Push Notification Handling
- Payment method update page's issues were resolved
- Bug fixes
We regularly release updates to enhance our app. If you run into any problems or have ideas for improvement, please contact us at support@aira.io—your feedback is crucial!
If you appreciate our efforts and think we’ve earned it, please consider leaving a review. It makes a significant difference.
Thank you in advance!
- New Community Event page
- Addition of Siri Synonyms and Fixes
- Support for Sharing Image URL
- Push Notification Handling
- Payment method update page's issues were resolved
- Bug fixes
We regularly release updates to enhance our app. If you run into any problems or have ideas for improvement, please contact us at support@aira.io—your feedback is crucial!
If you appreciate our efforts and think we’ve earned it, please consider leaving a review. It makes a significant difference.
Thank you in advance!
1.22.0
Apr 6, 2024
Event Streaming. Accessible through the More menu.
1.21.1
Mar 28, 2024
- Small usage improvements for Access AI.
- Fixed quick successive pictures issue which was occasionally causing the lost if the Video stream during a call
- Added HEIC image support for Access AI
- Insured the ringing sound will start in the speakerphone when call started from Access AI Chat
- Fixed quick successive pictures issue which was occasionally causing the lost if the Video stream during a call
- Added HEIC image support for Access AI
- Insured the ringing sound will start in the speakerphone when call started from Access AI Chat
1.21.0
Mar 20, 2024
- Access AI Tab
- System sharing to Access AI
- System sharing to Access AI
1.20.1
Mar 11, 2024
- Fixed issue which was preventing Explorers to apply an offer an start a call with it.
- Changed the default action for the "Delete Account" confirmation dialog.
- Changed the default action for the "Delete Account" confirmation dialog.
1.19.10
Mar 1, 2024
Call integration with iOS's call management (CallKit)
- Voice Over won't interrupt calls when receiving notifications.
- Call History will be populated.
- Possibility to put call with Aira's VIs on hold when you receive another call.
- Voice Over won't interrupt calls when receiving notifications.
- Call History will be populated.
- Possibility to put call with Aira's VIs on hold when you receive another call.
1.19.9
Feb 23, 2024
- Fix for the Profile status update issues
- Removal of the extra error message when a call fails (or requires different credentials)
- Fix for the empty filtered call history infinite loading issue.
- Library updates
- Removal of the extra error message when a call fails (or requires different credentials)
- Fix for the empty filtered call history infinite loading issue.
- Library updates
1.18.15
Jan 30, 2024
Bug Fixes
1.18.4
Jan 8, 2024
- Privacy mode will now work constantly when activated in the waiting room.
- Support for Access Offer data in deep links.
- Support for Access Offer data in deep links.
1.18.1
Jan 3, 2024
- Refer a friend
- Deep-Linking & Deferred-Deep-Linkings
- All Deep-Links will survive login process
- Dynamic “contact us” button
- Deep-Linking & Deferred-Deep-Linkings
- All Deep-Links will survive login process
- Dynamic “contact us” button
1.17.2
Dec 4, 2023
- Prevent a crash when exiting a webview using VO’s scrub.
- Added a preference page as well as the possibility to hide the agent view during a call.
- Ensured the “thank you for your feedback” notice shows when we get back to home page.
- Fixed Feedback Call History navigation issues.
- Hide the 5 min free availability label when an access offer is applied.
- Added a preference page as well as the possibility to hide the agent view during a call.
- Ensured the “thank you for your feedback” notice shows when we get back to home page.
- Fixed Feedback Call History navigation issues.
- Hide the 5 min free availability label when an access offer is applied.
1.16.6
Nov 6, 2023
- Better management of Call connection errors.- Better management of Call connection errors.
- Privacy Policy and ToS update acceptance.
- Call History revamped to provide better navigation and to fix filtering issues.
- The audio output will now remain on the speakerphone (or bluetooth) during connections and the whole duration of calls.
- Privacy Policy and ToS update acceptance.
- Call History revamped to provide better navigation and to fix filtering issues.
- The audio output will now remain on the speakerphone (or bluetooth) during connections and the whole duration of calls.
1.15.2
Oct 18, 2023
- Early call termination for any cause will send the Explorer back where he was.
- The “Five Minute Free Call” availability is now displayed in the Home Page as well as in the Usage Page
- It is now possible to delete your account from the application, or to get the necessary information to do so if you have paid minutes.
- The ringtone is back on iOS 17.
- The “Five Minute Free Call” availability is now displayed in the Home Page as well as in the Usage Page
- It is now possible to delete your account from the application, or to get the necessary information to do so if you have paid minutes.
- The ringtone is back on iOS 17.
1.14.4
Sep 27, 2023
The flashlight should now:
- be restored after pictures.
- show an error message when not available, but requested.
- be turned off after a call or during a presentation.
- not turn on when the front camera is in use
Also fixes the "end call" button on iOS17
- be restored after pictures.
- show an error message when not available, but requested.
- be turned off after a call or during a presentation.
- not turn on when the front camera is in use
Also fixes the "end call" button on iOS17
1.14.2
Sep 20, 2023
- Siri's Integration: it is now possible to start a call with the command: "Hey Siri, make a call with Aira"
- Call History filtering.
- Fix for the disabled "send" button in the Messaging window.
- Call History filtering.
- Fix for the disabled "send" button in the Messaging window.
1.13.3
Sep 14, 2023
Minor security updates
1.13.2
Sep 5, 2023
- Ending a call while in the Waiting Room (before an agent is assigned) will no longer send the user to an empty Feedback page.
- Toggling Privacy Mode from on to off to on multiple times was causing VO to crash.
- During a call, if the camera was muted and the Privacy Mode button was toggled, it was triggering full privacy instead of turning the camera on as expected.
- Toggling Privacy Mode from on to off to on multiple times was causing VO to crash.
- During a call, if the camera was muted and the Privacy Mode button was toggled, it was triggering full privacy instead of turning the camera on as expected.
1.13.1
Aug 28, 2023
- Re-introduction of confirmation to quit the waiting queue when starting a call.
- Ability to change payment method. This option can be found in the About You page. If you don’t have this option, this is because you don’t have a plan.
- Removed the "thank you" checkbox in Feedback Page as this was replaced by the "Excellent" rating.
- Ability to change payment method. This option can be found in the About You page. If you don’t have this option, this is because you don’t have a plan.
- Removed the "thank you" checkbox in Feedback Page as this was replaced by the "Excellent" rating.
1.12.5
Aug 11, 2023
Bug fixes.
1.12.0
Jul 31, 2023
New Feedback Experience
1.11.2
Jul 24, 2023
- CallKit integration which should:
1) prevent screen locks /sleep when Aira-Explorer is in background during a call
2) prevent crashes when Aira-Explorer is in background during a call as the phone uses lots of resources
3) provide a better call management
- Prevented an eager Screen Share from crashing the application
1) prevent screen locks /sleep when Aira-Explorer is in background during a call
2) prevent crashes when Aira-Explorer is in background during a call as the phone uses lots of resources
3) provide a better call management
- Prevented an eager Screen Share from crashing the application
1.10.3
Jul 13, 2023
- Reconnections, network changes and communication blips won’t stop screen shares anymore.
- When starting a screen share, the focus is automatically brought to the Broadcast Overlay.
- When starting a screen share, after the 3 seconds count down, the focus should go back to the application.
- When starting a screen share, the focus is automatically brought to the Broadcast Overlay.
- When starting a screen share, after the 3 seconds count down, the focus should go back to the application.
1.10.1
Jun 26, 2023
Screen sharing bug fixes.
1.9.1
Jun 21, 2023
- New email login experience
- No more notification when Explorers get out of GPS Activated Offer's Geofence.
- No more notification when Explorers get out of GPS Activated Offer's Geofence.
1.8.2
Jun 15, 2023
- new camera selection and handling
- fixed in-call phone sleep regression
- fixed in-call phone sleep regression
Aira Explorer FAQ
Click here to learn how to download Aira Explorer in restricted country or region.
Check the following list to see the minimum requirements of Aira Explorer.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Aira Explorer supports English, French, Spanish
