Intelligent Service Management
ISM - Service Desk
Free
5.0.0for iPhone, iPad and more
Age Rating
Intelligent Service Management Screenshots
About Intelligent Service Management
Service Desk app has been designed for Analysts and Self-service users.
Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.
Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction
Key benefits of Service Desk App are:
• Submit and view service requests and issues
• View the Service catalog
• Attach an image to a ticket
• Use the speech-to-text feature to enter text
• View existing filters created on the Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™
This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)
Intelligent Service Management™ app has been launched by ServiceAide™
Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.
Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction
Key benefits of Service Desk App are:
• Submit and view service requests and issues
• View the Service catalog
• Attach an image to a ticket
• Use the speech-to-text feature to enter text
• View existing filters created on the Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™
This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)
Intelligent Service Management™ app has been launched by ServiceAide™
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What's New in the Latest Version 5.0.0
Last updated on Nov 4, 2020
Old Versions
- Feature: Luma V1 & V2 widget support
- Bug Fixes
- Bug Fixes
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Version History
5.0.0
Nov 4, 2020
- Feature: Luma V1 & V2 widget support
- Bug Fixes
- Bug Fixes
4.1.0
Jun 28, 2020
- Feature: Conditional Group Attribute emphasizes a user-driven experience for creating tickets using the catalogue or an analyst filling the information in a ticket for an end-user.
- Bug Fixes
- Bug Fixes
4.0.1
Feb 25, 2020
- Bug Fixes
- Enahanced Localization
- Enahanced Localization
4.0.0
Jan 30, 2020
- Support for Latest Devices
- Bug Fixes
- Tuned Performance
- Needs Network and Bluetooth Permissions
- Bug Fixes
- Tuned Performance
- Needs Network and Bluetooth Permissions
3.2.0
Dec 5, 2018
- Deep linking: open ISM app from short links
- Localisation enhancements
- Few bug fixes
- Localisation enhancements
- Few bug fixes
3.1.1
May 24, 2018
- Localisation enhancements
- Few bug fixes
- Few bug fixes
3.1.0
Apr 2, 2018
- Enhancements to view Additional custom fields on Ticket Approvals.
- Navigate to Ticket details from Approvals.
- Few bug fixes.
- Navigate to Ticket details from Approvals.
- Few bug fixes.
3.0.3
Jan 3, 2018
Bug fixes
3.0.2
Nov 2, 2017
- Bug fixes
- Now user can save and view different types of attachments added to the ticket
- Now user can save and view different types of attachments added to the ticket
3.0.1
Oct 16, 2017
- Fixed some bugs
3.0.0
Oct 15, 2017
The Side menu is introduced for the users to navigate between Service Catalog, My Tickets/Ticket Center, and Outstanding Items. The Add Accounts option is also added to create new accounts.
The Right menu provides the option to switch between various accounts and environments such as Staging, Production, and Support. This feature helps in quickly switching between accounts without logging out of the application and also the user doesn’t lose any information in this process. The users can also select an account and slide to the left or right to edit or delete the account information.
Home screen or the Dashboard includes these features:
-A slider to view recent tickets and View All button.
-A set of common requests which are frequently requested by the organization.
-Search tool to search tickets and request catalog.
-Menu on the Header bar with navigation options to 'My Tickets' and 'Create New Request'
My Tickets page is added for the self-service user with the following features:
-Open tab: Access to the list of open tickets in a sequence of today, yesterday, and older activities section.
-Closed tab: Access to the list of closed tickets in a sequence of today, yesterday, and older activities section.
-Search option
Ticket Details page is loaded with multiple features such as Attachment section, Discussion section, and Additional info.
Service Catalog page is introduced with recent catalog items, search option, and option to filter service catalogs by category.
In the Outstanding items page, the user can view Approvals, Reviews, and submit feedback
-User can select the catalog item to approve or reject from the Detail view.
-User can also slide left or right to approve or reject the outstanding item.
-Using the Review tab the user can review and add more info, and view the discussions in the Decisions section.
-Search option is added.
The Right menu provides the option to switch between various accounts and environments such as Staging, Production, and Support. This feature helps in quickly switching between accounts without logging out of the application and also the user doesn’t lose any information in this process. The users can also select an account and slide to the left or right to edit or delete the account information.
Home screen or the Dashboard includes these features:
-A slider to view recent tickets and View All button.
-A set of common requests which are frequently requested by the organization.
-Search tool to search tickets and request catalog.
-Menu on the Header bar with navigation options to 'My Tickets' and 'Create New Request'
My Tickets page is added for the self-service user with the following features:
-Open tab: Access to the list of open tickets in a sequence of today, yesterday, and older activities section.
-Closed tab: Access to the list of closed tickets in a sequence of today, yesterday, and older activities section.
-Search option
Ticket Details page is loaded with multiple features such as Attachment section, Discussion section, and Additional info.
Service Catalog page is introduced with recent catalog items, search option, and option to filter service catalogs by category.
In the Outstanding items page, the user can view Approvals, Reviews, and submit feedback
-User can select the catalog item to approve or reject from the Detail view.
-User can also slide left or right to approve or reject the outstanding item.
-Using the Review tab the user can review and add more info, and view the discussions in the Decisions section.
-Search option is added.
2.3.1
Aug 16, 2017
- Critical bug fixes
2.3.0
Jun 22, 2017
- Enhancements related to Service Desk Edition launch
- Bug fixes
- Bug fixes
2.2.2
Jun 17, 2017
- Fixed issue with links that use URL defense approach
- Creation of tickets from the mobile app set the Source field to "Mobile"
- Creation of tickets from the mobile app set the Source field to "Mobile"
2.2.1
Jun 9, 2017
- Tap to call a requester/requested by user from the ticket screen
- Bug fixes
- Bug fixes
2.1.0
May 26, 2017
Hola, Olá, 你好, Hallo, Ciao, こんにちは, Bonjour
Great service can now be delivered in seven additional languages
Role based views are now fully supported in the mobile app giving different roles a custom view of their support tickets
We also fixed some bugs
Great service can now be delivered in seven additional languages
Role based views are now fully supported in the mobile app giving different roles a custom view of their support tickets
We also fixed some bugs
2.0.0
May 9, 2017
Hola, Olá, 你好, Hallo, Ciao, こんにちは, Bonjour
- Great service can now be delivered in seven additional languages
- We also fixed some bugs
- Great service can now be delivered in seven additional languages
- We also fixed some bugs
1.1.1
Apr 28, 2017
- Bug fixes and improvements
1.0.0
Apr 17, 2017
- Download and view ticket attachments on your device
- View related tickets, assets and Configurations Items from the ticket detail screen
- And of course we fixed some bugs
- View related tickets, assets and Configurations Items from the ticket detail screen
- And of course we fixed some bugs
0.1.1
Mar 29, 2017
Bug fixes and improvements
0.1.0
Mar 27, 2017
Intelligent Service Management FAQ
Click here to learn how to download Intelligent Service Management in restricted country or region.
Check the following list to see the minimum requirements of Intelligent Service Management.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Intelligent Service Management supports English
