Contact Center Advisor – Mobile Edition Client
Free
8.5.101.02for iPhone, iPad and more
9.9
1 Ratings
Genesys Telecommunications Labs, Inc
Developer
6.1 MB
Size
May 4, 2017
Update Date
Business
Category
4+
Age Rating
Age Rating
Contact Center Advisor – Mobile Edition Client Screenshots
About Contact Center Advisor – Mobile Edition Client
Contact Center Advisor - Mobile Edition Client for iOS.
8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0.
The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action.
Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems.
Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts.
Mobile Edition displays such indicators such as:
- Service quality performance
- Inbound and outbound call volume
- Talk time
- After call work time
- Handle time
- Transfer
- Average speed of answer
- Abandoned calls
Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel.
Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.
8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0.
The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action.
Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems.
Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts.
Mobile Edition displays such indicators such as:
- Service quality performance
- Inbound and outbound call volume
- Talk time
- After call work time
- Handle time
- Transfer
- Average speed of answer
- Abandoned calls
Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel.
Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.
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What's New in the Latest Version 8.5.101.02
Last updated on May 4, 2017
Old Versions
This app has been updated by Apple to display the Apple Watch app icon.
- Supports iOS 9.0+
- Bug fixes
- Supports iOS 9.0+
- Bug fixes
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Version History
8.5.101.02
May 4, 2017
This app has been updated by Apple to display the Apple Watch app icon.
- Supports iOS 9.0+
- Bug fixes
- Supports iOS 9.0+
- Bug fixes
8.5.000.03
Aug 22, 2014
•Supports iOS 7+
•Emulates the look and feel of the iOS 7 interface
•Includes new time profile labels: Short (S), Medium (M), and Long (L)
•Provides session expiration when the application as been inactive
•Fixes various issues found in previous releases
•Emulates the look and feel of the iOS 7 interface
•Includes new time profile labels: Short (S), Medium (M), and Long (L)
•Provides session expiration when the application as been inactive
•Fixes various issues found in previous releases
8.1.400.08
May 16, 2013
Genesys Contact Center Advisor – Mobile Edition 8.1.4 supports iOS 6.1 device platform (on iPhone, iPad, and iPod Touch). It provides enhanced security using Role-Based Access Control (RBAC), which is backward compatible with Genesys Advisors Platform and Contact Center Advisor 8.1.3 and 8.1.4.
8.1.400.05
Apr 29, 2013
Contact Center Advisor – Mobile Edition Client FAQ
Click here to learn how to download Contact Center Advisor – Mobile Edition Client in restricted country or region.
Check the following list to see the minimum requirements of Contact Center Advisor – Mobile Edition Client.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
Contact Center Advisor – Mobile Edition Client supports English