Cosmote UFixit
Free
1.3.2for iPhone, iPad and more
Age Rating
Cosmote UFixit Screenshots
About Cosmote UFixit
The new pioneering COSMOTE UFixit service, allows our specialized agent at 13888 to use the camera of your iOS device to see exactly what you are seeing. Show them the issue in a live support session and let them guide you step-by-step for resolution.
For you that you need help immediately for issues related to Fixed or Mobile services equipment (i.e. router, COSMOTE TV set top box, smart home, COSMOTE TELEIO SIMA device etc.) call at 13888 and the technical support agent gives you a six digit pin code to fill in the application in order for the interactive, remote support to start. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet and you can terminate the live streaming whenever you want.
How to use:
1) Install the application
2) Accept terms & conditions
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
For you that you need help immediately for issues related to Fixed or Mobile services equipment (i.e. router, COSMOTE TV set top box, smart home, COSMOTE TELEIO SIMA device etc.) call at 13888 and the technical support agent gives you a six digit pin code to fill in the application in order for the interactive, remote support to start. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet and you can terminate the live streaming whenever you want.
How to use:
1) Install the application
2) Accept terms & conditions
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
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What's New in the Latest Version 1.3.2
Last updated on Dec 12, 2018
Old Versions
Addition of Voice over IP functionality (VoIP). Simultaneously, you can stream live video from your device camera and speak to the dedicated representative who serves you, through the COSMOTE UFixit session.
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Version History
1.3.2
Dec 12, 2018
Addition of Voice over IP functionality (VoIP). Simultaneously, you can stream live video from your device camera and speak to the dedicated representative who serves you, through the COSMOTE UFixit session.
1.3.1
Dec 10, 2018
VoIP Functionality
1.2
Mar 9, 2018
New logo
1.1
May 28, 2017
"Terms and conditions" changes
1.0
May 15, 2017
Cosmote UFixit FAQ
Click here to learn how to download Cosmote UFixit in restricted country or region.
Check the following list to see the minimum requirements of Cosmote UFixit.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
Cosmote UFixit supports English
