FCS HEINZELMANN
Free
1.2.0for iPhone, iPad
Age Rating
FCS HEINZELMANN Screenshots
About FCS HEINZELMANN
Have always an overview of your support process – anytime and anywhere!
See with one click the ticket list, ticket details, the ticket history and, if required, all related documents. You can edit, close, filter or sort your tickets. You can also put your tickets on the memory list. Take photos or videos e.g. from defective devices and assign them directly to the tickets.
Create new tickets with the app. Depending on legal structure, you can complete your tickets e.g. with due date, responsible supporter groups, categories or the expected effort. Transfer also closed tickets into the knowledgebase to document all important support processes. In addition, the app shows you tickets grouped by priority or status.
Push notifications inform you immediately and everywhere about current events. So you have always an overview of your tickets!
Please note: The HEINZELMANN app can only be used in conjunction with HEINZELMANN ServiceDesk (from version 4.2 onwards). You need a license of the HEINZELMANN ServiceDesk software and an installation on one of your web servers. When you have connected the app to your HEINZELMANN and logged into the app with your HEINZELMANN user data, you will get access to all of your tickets.
See with one click the ticket list, ticket details, the ticket history and, if required, all related documents. You can edit, close, filter or sort your tickets. You can also put your tickets on the memory list. Take photos or videos e.g. from defective devices and assign them directly to the tickets.
Create new tickets with the app. Depending on legal structure, you can complete your tickets e.g. with due date, responsible supporter groups, categories or the expected effort. Transfer also closed tickets into the knowledgebase to document all important support processes. In addition, the app shows you tickets grouped by priority or status.
Push notifications inform you immediately and everywhere about current events. So you have always an overview of your tickets!
Please note: The HEINZELMANN app can only be used in conjunction with HEINZELMANN ServiceDesk (from version 4.2 onwards). You need a license of the HEINZELMANN ServiceDesk software and an installation on one of your web servers. When you have connected the app to your HEINZELMANN and logged into the app with your HEINZELMANN user data, you will get access to all of your tickets.
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What's New in the Latest Version 1.2.0
Last updated on Feb 21, 2020
Old Versions
- Show and edit ticket type
- Show and edit user defined fields
*IMPORTANT - You need Heinzelmann version 5.30.007 or higher to use the APP*
- Show and edit user defined fields
*IMPORTANT - You need Heinzelmann version 5.30.007 or higher to use the APP*
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Version History
1.2.0
Feb 21, 2020
- Show and edit ticket type
- Show and edit user defined fields
*IMPORTANT - You need Heinzelmann version 5.30.007 or higher to use the APP*
- Show and edit user defined fields
*IMPORTANT - You need Heinzelmann version 5.30.007 or higher to use the APP*
1.1.0
Apr 26, 2018
- Manage Asset.Desk locations
- Push-Notification fixed
- Push-Notification fixed
FCS HEINZELMANN FAQ
Click here to learn how to download FCS HEINZELMANN in restricted country or region.
Check the following list to see the minimum requirements of FCS HEINZELMANN.
iPhone
iPad
