Fuze Mobile
Calling, Meetings, Messaging
Free
6.26.1for iPhone, iPad and more
Age Rating
Fuze Mobile Screenshots
About Fuze Mobile
Power every business conversation with Fuze Mobile on the go. Stay connected to coworkers, customers and partners anywhere, anytime on any device. Seamlessly communicate with one app using voice calling, video meetings, contact center, chat messaging and content sharing.
Features include:
• Calling over Wi-Fi, data or carrier with video and screen share
• 4-digit extension dialing
• Ad hoc conference calling
• Multiple calls simultaneously
• Visual voicemail with convenient notifications
• Sending/receiving SMS and MMS text messages
• Video conferencing with colleagues and external guests
• Contact center agent queues and calls
• Chat messaging with colleagues and invited guests
• Quiet mode to disconnect outside work hours
• iPad version for mobile only frontline workers
• Available in multiple languages
Fuze is a global cloud communications platform for the enterprise. You require a subscription to activate the mobile app. You may be invited as a guest to collaborate on Fuze for free.
Follow us on:
Twitter | @fuze | https://twitter.com/fuze
IG | @fuze_hq | https://www.instagram.com/fuze_hq/
Facebook | @fuze | https://www.facebook.com/fuze/
Features include:
• Calling over Wi-Fi, data or carrier with video and screen share
• 4-digit extension dialing
• Ad hoc conference calling
• Multiple calls simultaneously
• Visual voicemail with convenient notifications
• Sending/receiving SMS and MMS text messages
• Video conferencing with colleagues and external guests
• Contact center agent queues and calls
• Chat messaging with colleagues and invited guests
• Quiet mode to disconnect outside work hours
• iPad version for mobile only frontline workers
• Available in multiple languages
Fuze is a global cloud communications platform for the enterprise. You require a subscription to activate the mobile app. You may be invited as a guest to collaborate on Fuze for free.
Follow us on:
Twitter | @fuze | https://twitter.com/fuze
IG | @fuze_hq | https://www.instagram.com/fuze_hq/
Facebook | @fuze | https://www.facebook.com/fuze/
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What's New in the Latest Version 6.26.1
Last updated on Oct 31, 2022
Old Versions
Fixed a bug that caused the text of a SMS message to not be seen when it is sent with an image attachment
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Version History
6.26.1
Oct 31, 2022
Fixed a bug that caused the text of a SMS message to not be seen when it is sent with an image attachment
6.26
Mar 21, 2022
* General bug fixes and improvements
6.25
Feb 14, 2022
* Some notifications will be presented as Time-Sensitive in iOS 15 devices, so you don't miss important meetings and video calls.
* General bug fixes and improvements
* General bug fixes and improvements
6.24
Jan 18, 2022
* General bug fixes and improvements
6.23
Dec 15, 2021
* General bug fixes and improvements
6.22
Nov 29, 2021
* Call Queue Alert Setup: as a supervisor, set up and manage all alerts set up for the queues you manage, directly from your tablet
* Audio messages now have a more intuitive look
* Audio messages now have a more intuitive look
6.21
Oct 28, 2021
* As a supervisor, you’ll be able to tell at a glance that a call is being recorded (and if the recording has been momentarily paused) by one of the agents on your list.
* General bug fixes and improvements
* General bug fixes and improvements
6.20
Oct 1, 2021
* Instantly send audio messages: tap and hold to record, and optionally preview before hitting “send”.
* General bug fixes and improvements
* General bug fixes and improvements
6.19.0
Sep 14, 2021
• Miscellaneous improvements and bug fixes
6.18.0
Aug 9, 2021
• Swipe right on a message to reply to it directly in a 1-1 or group chat
• Supervisors can visualize contact center activity on a per-agent basis with new Your Agents and Watchlist views
• Improved echo handling in calls and meetings resulting from WebRTC upgrade
• Supervisors can visualize contact center activity on a per-agent basis with new Your Agents and Watchlist views
• Improved echo handling in calls and meetings resulting from WebRTC upgrade
6.16.0
Jun 14, 2021
• Added support for third-party meeting join via the meeting list. Users with their calendar connected to Fuze who have events containing meeting links from Zoom, Teams, GoogleMeet, GoToMeeting, or Webex can select that event to instantly launch that meeting link.
• Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time).
• Miscellaneous improvements and bug fixes
• Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time).
• Miscellaneous improvements and bug fixes
6.15.0
May 12, 2021
• Contact Center supervisors can see alerts configured from Fuze Desktop/Web in the Manage Queues screen (Abandoned calls, Calls waiting, Average call wait, Active agents, SLA, Longest wait time).
• Badge appears on Contact Center tab when there’s one or more alerts
• Miscellaneous improvements and bug fixes
• Badge appears on Contact Center tab when there’s one or more alerts
• Miscellaneous improvements and bug fixes
6.14.0
Apr 16, 2021
• Added “What’s new” section to highlight new features and improvements within Fuze Mobile
• Contact Center supervisors can now search for specific queues and agents within the new Contact Center tab on Fuze Mobile for tablets
• Contact Center supervisors can now search for specific queues and agents within the new Contact Center tab on Fuze Mobile for tablets
6.13.1
Mar 24, 2021
• Addressed an issue that could affect the ability to log in
• Favorites widget to quickly access your favorite contacts or group chats (requires iOS 14)
• All-new Contact Center tab for supervisors who want to oversee their queues and agents on Fuze Mobile (tablets only)
• Miscellaneous improvements and bug fixes
• Favorites widget to quickly access your favorite contacts or group chats (requires iOS 14)
• All-new Contact Center tab for supervisors who want to oversee their queues and agents on Fuze Mobile (tablets only)
• Miscellaneous improvements and bug fixes
6.13.0
Mar 22, 2021
• Favorites widget to quickly access your favorite contacts or group chats (requires iOS 14)
• All-new Contact Center tab for supervisors who want to oversee their queues and agents on Fuze Mobile (tablets only)
• Miscellaneous improvements and bug fixes
• All-new Contact Center tab for supervisors who want to oversee their queues and agents on Fuze Mobile (tablets only)
• Miscellaneous improvements and bug fixes
6.12.0
Feb 19, 2021
• Miscellaneous improvements and bug fixes
6.11.0
Jan 27, 2021
• Miscellaneous improvements and bug fixes
6.10.0
Dec 21, 2020
• You can now add a Fuze widget to your home screen which allows you to view or join upcoming meetings. Requires iOS 14.
• Miscellaneous improvements and bug fixes
• Miscellaneous improvements and bug fixes
6.9.0
Dec 2, 2020
Identified and addressed a number of bugs, including:
• An issue that could cause Fuze Mobile to not show contact information in conversations containing MMS
• An issue that could lead to crashes on tablets when rotating Fuze and in a meeting
• An issue that could prevent joining meetings by clicking on a vanity URL
• An issue that could cause incoming calls to go directly to voicemail
• An issue that could cause users to be unable to answer incoming calls while in a meeting
• An issue that could cause outgoing calls to fail while another call is on hold
• Other miscellaneous improvements and bug fixes
• An issue that could cause Fuze Mobile to not show contact information in conversations containing MMS
• An issue that could lead to crashes on tablets when rotating Fuze and in a meeting
• An issue that could prevent joining meetings by clicking on a vanity URL
• An issue that could cause incoming calls to go directly to voicemail
• An issue that could cause users to be unable to answer incoming calls while in a meeting
• An issue that could cause outgoing calls to fail while another call is on hold
• Other miscellaneous improvements and bug fixes
6.8.0
Oct 29, 2020
• Reply to a specific message in a conversation
• Bug fixes and general improvements
• Bug fixes and general improvements
6.7.0
Oct 1, 2020
• Display prepended information in caller ID for users whose call flows include prepends
• Bug fixes and general improvements
• Bug fixes and general improvements
6.6.0
Sep 2, 2020
• Added support for 20 additional fonts when sharing uploaded content in meetings
• General improvements and bug fixes
• General improvements and bug fixes
6.5.1
Aug 20, 2020
• Fixed issue that caused calls to end after declining second incoming call
• Resolved issue where caller placed on hold could continue to hear hold music after successful transfer
• Call monitoring indicator for agents when their supervisors have joined a call or are whispering to the agent
• Resolved issue where caller placed on hold could continue to hear hold music after successful transfer
• Call monitoring indicator for agents when their supervisors have joined a call or are whispering to the agent
6.5.0
Aug 14, 2020
• Call monitoring indicator for agents when their supervisors have joined a call or are whispering to the agent
• Miscellaneous improvements and bug fixes
• Miscellaneous improvements and bug fixes
6.4.1
Jul 22, 2020
• Fixed ringing issue with pickup group calls
Fuze Mobile FAQ
Click here to learn how to download Fuze Mobile in restricted country or region.
Check the following list to see the minimum requirements of Fuze Mobile.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Fuze Mobile supports English, French, German, Italian, Spanish
